EHWIC-4ESG in 1941 router issue

arne_swanepoel · ‎03-05-2013

Hi

EHWIC-4ESG

I have a Cisco 1941 and a ehwic-4esg module .

I am able to see it if i do the sh inv command :

NAME: "CISCO1941/K9 chassis", DESCR: "CISCO1941/K9 chassis"

PID: CISCO1941/K9 , VID: V04 , SN: FGL161121FM

NAME: "4 Port GE Non-POE EHWIC Switch on Slot 0 SubSlot 0", DESCR: "4 Port GE Non-POE EHWIC Switch"

PID: EHWIC-4ESG , VID: V01 , SN: FOC16092HNM

NAME: "ADSL over POTS on Slot 0 SubSlot 1", DESCR: "ADSL over POTS"

PID: HWIC-1ADSL , VID: V01 , SN: FOC16103NR6

NAME: "C1941/C2901 AC Power Supply", DESCR: "C1941/C2901 AC Power Supply"

PID: PWR-1941-2901-AC , VID: , SN:

I am not able to see or configure any of the interfaces that should be there when this card is installed :

Interface IP-Address OK? Method Status Protocol

Embedded-Service-Engine0/0 unassigned YES unset administratively down down

GigabitEthernet0/0 unassigned YES unset administratively down down

GigabitEthernet0/1 unassigned YES unset administratively down down

ATM0/1/0 unassigned YES unset administratively down down

I have also changed the IOS and that did not resolve the problem.

I have two routers and same cards both doing the same thing (both brand new).

We have several other sites with the same topology and they are running without any issues.

Any one know what to do ?

Thank you and kind regards

Arne Swanepoel

Israel Logan · ‎11-04-2014

Hey, I have this problem too! Only difference is this is two years later and I'm on a 3945 ISR. We just got the EHWIC-4ESG overnighted to us, plugged it in (after turning off power of course) turned it back on and it shows up in show inventory and show diag but no interfaces actually show up. I checked the IOS and the version should be fine: 15.1(4)M. I've been searching all over for an answer, I left a message with the vendor and hope to hear back tomorrow. Really bad timing since it was overnighted.. of course we need it working immediately. Little set back but oh well... wish it just worked.

Could this be a license issue? what should I see in the license info for this to work? Man... I really hope this isn't a money grubbing license issue after decades of not having to deal with such... unnice things.

At this point based on what I've read online, I'm pretty sure it's a hardware issue and will have to RMA with the vendor but if anyone has other ideas or maybe some other show output that might help me I'd appreciate it. thanks!

jmmgrodrigues · ‎03-31-2020

Hi, I'm having this problem with a 1921/K9 and a 2921/K9, both ISR G2. Have you found a solution in these past years? If so, which one? Thank you very much. Best regards

Richard Burts · ‎03-31-2020

Would you post the output of show version and of show inventory and of show ip interface brief

HTH

Rick

jmmgrodrigues · ‎03-31-2020

Hi Richard!

The difference here is I have a Cisco 2921/K9 router. I've changed the EHWIC to other slot's and problem is the same. I've tried also in a Cisco 1921/K9 and the same...

Thanks in advance.

There is the output as you asked:

HomeRouter#sh version
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Sat 09-Feb-19 17:16 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)

HomeRouter uptime is 29 minutes
System returned to ROM by reload at 20:59:08 PT Tue Mar 31 2020
System image file is "flash:c2900-universalk9-mz.SPA.157-3.M4.bin"
Last reload type: Normal Reload
Last reload reason: Reload Command

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco CISCO2921/K9 (revision 1.0) with 483328K/40960K bytes of memory.
Processor board ID FCZ160420R7
3 Gigabit Ethernet interfaces
1 terminal line
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
255744K bytes of ATA System CompactFlash 0 (Read/Write)

License Info:

License UDI:

-------------------------------------------------
Device# PID SN
-------------------------------------------------
*1 CISCO2921/K9 FCZ160420R7

Suite License Information for Module:'c2900'

--------------------------------------------------------------------------------
Suite Suite Current Type Suite Next reboot
--------------------------------------------------------------------------------
FoundationSuiteK9 None None None
securityk9
datak9

AdvUCSuiteK9 None None None
uck9
cme-srst
cube

Technology Package License Information for Module:'c2900'

------------------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------
ipbase ipbasek9 Permanent ipbasek9
security None None None
uc None None None
data None None None

Configuration register is 0x2102

HomeRouter#sh inv
HomeRouter#sh inventory
NAME: "CISCO2921/K9", DESCR: "CISCO2921/K9 chassis, Hw Serial#: FCZ160420R7, Hw Revision: 1.0"
PID: CISCO2921/K9 , VID: V06 , SN: FCZ160420R7

NAME: "4 Port GE Non-POE EHWIC Switch on Slot 0 SubSlot 1", DESCR: "4 Port GE Non-POE EHWIC Switch"
PID: EHWIC-4ESG , VID: V01 , SN: FOC16402QN9

NAME: "C2921/C2951 AC Power Supply", DESCR: "C2921/C2951 AC Power Supply"
PID: PWR-2921-51-AC , VID: V02 , SN: QCS1544H22S

HomeRouter#sh ip int brie
Interface IP-Address OK? Method Status Protocol
Embedded-Service-Engine0/0 unassigned YES NVRAM administratively down down
GigabitEthernet0/0 unassigned YES DHCP up up
GigabitEthernet0/1 unassigned YES NVRAM down down
GigabitEthernet0/1.7 unassigned YES unset down down
GigabitEthernet0/1.8 unassigned YES unset down down
GigabitEthernet0/1.9 unassigned YES unset down down
GigabitEthernet0/1.11 unassigned YES unset down down
GigabitEthernet0/1.105 unassigned YES unset down down
GigabitEthernet0/2 unassigned YES NVRAM down down
GigabitEthernet0/2.7 unassigned YES unset down down
GigabitEthernet0/2.8 unassigned YES unset down down
GigabitEthernet0/2.9 unassigned YES unset down down
GigabitEthernet0/2.11 unassigned YES unset down down
GigabitEthernet0/2.105 unassigned YES unset down down
BVI7 10.7.7.14 YES NVRAM down down
BVI8 10.8.8.14 YES NVRAM down down
BVI9 10.9.9.14 YES NVRAM down down
BVI11 10.11.11.6 YES NVRAM down down
BVI105 10.105.105.2 YES NVRAM down down
NVI0 unassigned YES unset up up
HomeRouter#

Richard Burts · ‎04-01-2020

I note that we do see the EHWIC in show inventory but do not see it in show version. Would you establish a connection to the console, make sure that console logging is set to level debugging, power down and then power up, and post all of the console messages in the boot process?

HTH

Rick

jmmgrodrigues · ‎04-02-2020

Hi Richard,

Thanks for your reply.

Here's what you ask:

HomeRouter#reload
Proceed with reload? [confirm]

000055: *Apr 2 14:04:28.730 PT: %SYS-5-RELOAD: Reload requested by console. Reload Reason: Reload Command.
System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2011 by cisco Systems, Inc.

Total memory size = 512 MB - On-board = 512 MB, DIMM0 = 0 MB
CISCO2921/K9 platform with 524288 Kbytes of main memory
Main memory is configured to 72/-1(On-board/DIMM0) bit mode with ECC enabled

Readonly ROMMON initialized
program load complete, entry point: 0x80803000, size: 0x1b340

IOS Image Load Test
___________________
Digitally Signed Release Software
program load complete, entry point: 0x81000000, size: 0x6965b0c
Self decompressing the image : #################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################### [OK]

Smart Init is enabled
smart init is sizing iomem
TYPE MEMORY_REQ
HWIC Slot 0 0x00200000
Onboard devices &
buffer pools 0x0228F000
-----------------------------------------------
TOTAL: 0x0248F000

Rounded IOMEM up to: 40MB.
Using 7 percent iomem. [40MB/512MB]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Fri 27-Sep-19 05:10 by prod_rel_team

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco CISCO2921/K9 (revision 1.0) with 483328K/40960K bytes of memory.
Processor board ID FCZ160420R7
3 Gigabit Ethernet interfaces
1 terminal line
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
255744K bytes of ATA System CompactFlash 0 (Read/Write)

Press RETURN to get started!

*Jan 2 00:00:02.919: %SMART_LIC-6-AGENT_READY: Smart Agent for Licensing is initialized
*Jan 2 00:00:03.203: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = ipbasek9 and License = ipbasek9
*Apr 2 13:06:18.639: c3600_scp_set_dstaddr2_idb(185)add = 80 name is Embedded-Service-Engine0/0
*Apr 2 13:06:30.775: %EHWIC_ERR-3-FPGA_DOWNLOAD_FAIL: FPGA DOWNLOAD Failed DEFAULT version 0/0/0 ehwic slot
*Apr 2 13:06:36.247: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
*Apr 2 13:06:36.247: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
*Apr 2 13:06:36.247: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down
*Apr 2 13:06:37.439: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down
*Apr 2 13:06:37.439: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
*Apr 2 13:06:37.439: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to down
000011: *Apr 2 14:06:38.475 PT: %SYS-6-CLOCKUPDATE: System clock has been updated from 13:06:38 UTC Thu Apr 2 2020 to 14:06:38 PT Thu Apr 2 2020, configured from console by vty0.
000012: *Apr 2 14:06:38.703 PT:
Note: A random mac address of 0000.0c27.80d8
has been chosen for BVI in bridge group 8 since the selected mac address
is already being used by Bridge Group 7.
000013: *Apr 2 14:06:38.703 PT:
Ensure that this address is unique.

000014: *Apr 2 14:06:38.711 PT:
Note: A random mac address of 0000.0c27.80e0
has been chosen for BVI in bridge group 9 since the selected mac address
is already being used by Bridge Group 7.
000015: *Apr 2 14:06:38.711 PT:
Ensure that this address is unique.

000016: *Apr 2 14:06:38.715 PT:
Note: A random mac address of 0000.0c27.80e4
has been chosen for BVI in bridge group 11 since the selected mac address
is already being used by Bridge Group 7.
000017: *Apr 2 14:06:38.715 PT:
Ensure that this address is unique.

000018: *Apr 2 14:06:38.719 PT:
Note: A random mac address of 0000.0c27.80e8
has been chosen for BVI in bridge group 105 since the selected mac address
is already being used by Bridge Group 7.
000019: *Apr 2 14:06:38.719 PT:
Ensure that this address is unique.

000020: *Apr 2 14:06:38.871 PT:
Note: A random Spanning Tree Bridge Identifier address of 0000.0ced.8180
has been chosen for Bridge Group 9 since the selected mac address
is already being used by Bridge Group 8.
000021: *Apr 2 14:06:38.871 PT:
Ensure that this address is unique.

000022: *Apr 2 14:06:38.875 PT:
Note: A random Spanning Tree Bridge Identifier address of 0000.0ced.8184
has been chosen for Bridge Group 11 since the selected mac address
is already being used by Bridge Group 8.
000023: *Apr 2 14:06:38.875 PT:
Ensure that this address is unique.

000024: *Apr 2 14:06:38.883 PT:
Note: A random Spanning Tree Bridge Identifier address of 0000.0ced.818c
has been chosen for Bridge Group 105 since the selected mac address
is already being used by Bridge Group 8.
000025: *Apr 2 14:06:38.883 PT:
Ensure that this address is unique.

000026: *Apr 2 14:06:38.907 PT: %SYS-5-CONFIG_I: Configured from memory by console
000027: *Apr 2 14:06:39.651 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface Tunnel0, changed state to down
000028: *Apr 2 14:06:39.651 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up
000029: *Apr 2 14:06:39.771 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI7, changed state to up
000030: *Apr 2 14:06:39.771 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI8, changed state to up
000031: *Apr 2 14:06:39.771 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI9, changed state to up
000032: *Apr 2 14:06:39.771 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI11, changed state to up
000033: *Apr 2 14:06:39.771 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI105, changed state to up
000034: *Apr 2 14:06:40.595 PT: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down
000035: *Apr 2 14:06:40.663 PT: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to reset
000036: *Apr 2 14:06:41.431 PT: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Fri 27-Sep-19 05:10 by prod_rel_team
000037: *Apr 2 14:06:41.647 PT: %SSH-5-ENABLED: SSH 2.0 has been enabled
000038: *Apr 2 14:06:41.651 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down
000039: *Apr 2 14:06:42.275 PT: %SYS-6-BOOTTIME: Time taken to reboot after reload = 134 seconds
000040: *Apr 2 14:06:43.083 PT: %LINK-3-UPDOWN: Interface BVI7, changed state to down
000041: *Apr 2 14:06:43.083 PT: %LINK-3-UPDOWN: Interface BVI8, changed state to down
000042: *Apr 2 14:06:43.083 PT: %LINK-3-UPDOWN: Interface BVI9, changed state to down
000043: *Apr 2 14:06:43.083 PT: %LINK-3-UPDOWN: Interface BVI11, changed state to down
000044: *Apr 2 14:06:43.083 PT: %LINK-3-UPDOWN: Interface BVI105, changed state to down
000045: *Apr 2 14:06:44.087 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI7, changed state to down
000046: *Apr 2 14:06:44.087 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI8, changed state to down
000047: *Apr 2 14:06:44.087 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI9, changed state to down
000048: *Apr 2 14:06:44.087 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI11, changed state to down
000049: *Apr 2 14:06:44.087 PT: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI105, changed state to down
000050: *Apr 2 14:06:45.299 PT: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
000051: *Apr 2 14:06:47.087 PT: %PNP-6-PNP_DISCOVERY_STOPPED: PnP Discovery stopped (Startup Config Present)CC

Richard Burts · ‎04-02-2020

Thank you for the output. I believe that it does have something that points to the problem:

*Apr 2 13:06:30.775: %EHWIC_ERR-3-FPGA_DOWNLOAD_FAIL: FPGA DOWNLOAD Failed DEFAULT version 0/0/0 ehwic slot

I did some searching and found this discussion which suggests that it may be a faulty EHWIC and should be RMAd.

https://community.cisco.com/t5/switching/enabling-ehwic-card/m-p/1840242

HTH

Rick

jmmgrodrigues · ‎04-02-2020

Thank you so much for your help!

Best regards!

Richard Burts · ‎04-02-2020

You are very welcome.

HTH

Rick