Showing results for 
Search instead for 
Did you mean: 

EPC3825 password reset

Level 1
Level 1

         How do I reset username/password of my EPC3825 ?

4 Replies 4

cindy toy
Level 7
Level 7

Hi Jouni Ala-Mello,

Thank you for your question. However, this community is for Cisco Small Business Products and the EPC3825 is not a Cisco Small Business Product.

Your product is an internet service provider (ISP) supported product. In other words you need to contact your ISP or technology reseller that you purchased this from to help you with your question.

Here are a couple of websites that may help you:

Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
twitter: CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!

This discussion has been reposted to the CSC Content with No Valid Community to Post community. 

Hello Jouni Ala-Mello

On the back of the Cisco DPC3825 there are actually two different buttons.

There  is the wireless setup (WPS) button that comes on most all   Cisco/Linksys devices nowadays and a reset button. If you look right   next to the WPS button, there is a recessed reset button, you will need  a  pen or other similar object to press the button.

With   the router powered on, press the reset button with your pen and wait   for the lights to change to orange. Once they're orange, remove your  pen  and wait for the gateway to boot up all the way. At this point you  can  reach the Gateway management page at   The username and password will be blank, just press login. Once you're   inside it's highly recommended you change it, ans write down safe.

I hope this information is useful for you. if it was satisfactory  for you, please mark the question as Answered.

Thank you

Thanks Juan this info was very helpful for my dpc3825 I was able to get to my settings. Sure took more digging and searching than any of the other cisco products I had . Thank again this was just so right on to the answer.

Message was edited by: Sandra Landry

Review Cisco Networking for a $25 gift card