Error Messages and Performance Issue Switch 6509

rpastrana · ‎02-21-2013

Hello, we have a chassis 6509 with this inventory:

------------------ show module ------------------

Mod Ports Card Type Model

--- ----- -------------------------------------- ------------------

1 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX

3 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX

5 2 Supervisor Engine 720 (Active) WS-SUP720-3B

9 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX

Mod Hw Fw Sw Status

--- ------------ ------------ -------

1 2.5 12.2(14r)S5 12.2(33)SXH8 Ok

3 2.5 12.2(14r)S5 12.2(33)SXH8 Ok

5 5.3 8.4(2) 12.2(33)SXH8 Ok

9 3.0 12.2(18r)S1 12.2(33)SXH8 Ok

Mod Sub-Module Model Hw Status

---- --------------------------- ------------------ ------- -------

1 Centralized Forwarding Card WS-F6700-CFC 3.1 Ok

3 Centralized Forwarding Card WS-F6700-CFC 3.1 Ok

5 Policy Feature Card 3 WS-F6K-PFC3B 2.3 Ok

5 MSFC3 Daughterboard WS-SUP720 2.6 Ok

9 Distributed Forwarding Card WS-F6700-DFC3B 4.7 Ok

And we're getting syslog error messages spamming from Modules 3 and 5.

Feb 20 01:50:45: %CONST_DIAG-SP-4-ERROR_COUNTER_WARNING: Module 3 Error counter exceeds threshold, system operation continue.

Feb 20 01:50:45: %CONST_DIAG-SP-4-ERROR_COUNTER_DATA: ID:48 IN:0 PO:255 RE:576 RM:255 DV:3 EG:2 CF:10 TF:64

Feb 20 01:50:45: %CONST_DIAG-SP-4-ERROR_COUNTER_WARNING: Module 5 Error counter exceeds threshold, system operation continue.

Feb 20 01:50:45: %CONST_DIAG-SP-4-ERROR_COUNTER_DATA: ID:48 IN:0 PO:255 RE:578 RM:255 DV:4 EG:2 CF:10 TF:1336

I've read a few posts around about these messages being caused by:

http://www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a00801b42bf.shtml#module

*The module has to be reseated right.

OR

*The module is faulty.

Needed some opinions about this case since it was kind of weird.

Apart from that, I'd like to know if these modules are in the right slot for each of them, I've checked them in cisco site, but still needed a few more opinions about it, it's something I'd like to confirm somehow.

Kind regards.

InayathUlla Sharieff · ‎02-21-2013

Hi,

Could you please provide me the following outputs;

show version

Show module
Show diagnostic result module 3 & 5

Regards

Inayath

rpastrana · ‎02-21-2013

Hello, thank you for the reply, the show module is in the first post, forgot to attach also this:

Mod Online Diag Status

---- -------------------

1 Pass

3 Pass

5 Pass

9 Pass

Now this is the show diagnostic for module 3 and 5.

https://dl.dropbox.com/u/10240910/show%20diagnostic.txt

Kind regards.

InayathUlla Sharieff · ‎02-21-2013

HI,

Whats the firmware version running on this device?

Regards

Inayath

rpastrana · ‎02-21-2013

Hello, this is the FW and SW for each module.

Mod Hw Fw Sw Status

--- ------------ ------------ -------

1 2.5 12.2(14r)S5 12.2(33)SXH8 Ok

3 2.5 12.2(14r)S5 12.2(33)SXH8 Ok

5 5.3 8.4(2) 12.2(33)SXH8 Ok

9 3.0 12.2(18r)S1 12.2(33)SXH8 Ok

Kind regards.

InayathUlla Sharieff · ‎02-21-2013

Hi,

I researched it there is no issue with the firmware.

Kindly follow the recommendation suggested in the link which you mentioend and collect the below ouptut:

Here are the steps for setting the diagnostic level to complete and reseating the module :

1. Switch(config)#diagnostic bootup level complete

2. Switch(config)#end

3. Switch#write memory

4. Switch(config)# No power enable module

5. Physically pull out and reseat the module firmly in the chassis to hard-reset the module.

6. Switch(config)# power enable module

If still it throws the error then we have to replace the module.

There is an workaround to avoid this error:

Disable the test with the command

(config)#no diagnostic monitor module 3 test TestErrorCounterMonitor

HTH

Regards

Inayath

*Plz rate the usefull posts.

rpastrana · ‎02-21-2013

Thanks! I will try it out!