10-15-2018 08:30 AM - edited 03-08-2019 04:23 PM
Hi
We purchase 3 series Switch 2960x-fps-l last year, a series has high failure rate , when Update IOS to "universalk9-mz.152-4.E6", Switch dont work and i see . you can see "" attached pic.
we open box of switch and see a chip attached that. you can see it in "Chip" pic, you can see a chip with blue wire
we open a Switch in a series that correct work when update ios and see a different boad . "OK Sw" pic show this
Third Series update ios and see again "error message" pic , then open box of Sw . we see board similar first series , bot it not has chip and appear ok status ,for example you can see color board and cooling sink
plz help me about this problem .
thanks alot
10-15-2018 08:58 AM
Did you purchase them from an authorized reseller?
HTH
10-15-2018 09:12 PM
this switches purchase in iran , cisco dont have authorized reseller :(
10-15-2018 10:59 PM
@Kar-Network wrote:
this switches purchase in iran , cisco dont have authorized reseller :(
There is a trade embargo in Iran.
Take a picture and attach the following:
1. Serial Number; and
2. Model number.
The pictures should be adequate to identify if the component is fake or not.
10-15-2018 08:59 AM
The recommendation is to call TAC. There are some known hardware issues which cause the software to give this error. They should replace the switch.
Please rate helpful posts.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: