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Highlighted
Beginner

FRU Power Supply is not responding" seen on 2960XR

Hi Everyone,

I have a WS-C2960XR-48FPS-I switch with 15.2(2)E5 software version and it keeps showing this alarm.

The switch is in stack.Anybody had experience this?  Appreciate anybody could help me. 

Jan 26 08:08:35.490 KWT: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (HO1-5TH-2960-XR-3)

Jan 26 08:08:40.495 KWT: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (HO1-5TH-2960-XR-3)

Jan 26 08:08:45.493 KWT: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (HO1-5TH-2960-XR-3)

Jan 26 08:08:50.495 KWT: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (HO1-5TH-2960-XR-3)

Jan 26 08:08:55.493 KWT: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (HO1-5TH-2960-XR-3)

Jan 26 08:09:00.498 KWT: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding (HO1-5TH-2960-XR-3)

8 REPLIES 8
Highlighted
VIP Mentor

Hi

Hi

it could be this bug below , when you look at the power supplys are they up and working ?

%PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
CSCuj33250

Description
Symptom:
A stack of Catalyst 3750X or 2960X switches may report following error messages:
%PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding

Conditions:
This issue is seen only in stack setup and NOT in the standalone switches.
This issue is applicable only to 2960X and 3750X platforms.

Workaround:
None. This issue is cosmetic.

Even though the error message indicates PSU not responding, all the PSUs in the system continue to operate normally.

Further Problem Description:
Customer Visible
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Was the description about this Bug Helpful?
(27)

Details
Last Modified:
Jan 24,2017
Status:
Fixed
Severity:
3 Moderate
Product:
(1)
Cisco Catalyst 2960-XR Series Switches
Support Cases:
206
Known Affected Releases:
(3)
15.2(2.1.4)PI3
15.2(2.1.47)PI3
15.2(2.1.9)PI3
Known Fixed Releases:
(9)
15.2(1.1)PSR
15.2(2)E
15.2(2)E1
15.2(2a)E1
15.2(2b)E
15.2(3)E
15.2(4.0)ST
15.2(4.0.64a)E
3.6(0)E

Community Discussion on CSCuj33250 - Cisco Support Community
Highlighted
Beginner

Thank Mark Malone for the

Thank Mark Malone for the information. Appreciate it.

The switch is up even it keeps on showing this alarm.

Highlighted
VIP Mentor

you will need to change the

you will need to change the software version to fix it or just leave it as its cosmetic if upgrading is not an option , if its flooding your syslog use logging discriminator to drop it

Highlighted
Beginner

Again I thank you. we are

Again I thank you. we are going to upgrade the switch to the latest software version

(c2960x-universalk9-mz.152-2.E6)... Appreciate a lot.

Highlighted

I tried now Release 15.2(2)E6

I tried now Release 15.2(2)E6 and 15.2(4)E4. No success. Problem doesn't disappear.

Highlighted

Seems we have to wait till

Seems we have to wait till there is a fix for the following software bug: CSCve04418

From our environment I have seen the following:

  • Cat2960XR with bootldr 15.0(2r)Ex1 are affected
  • Cat2960XR with bootldr 15.2(3r)E1 not affected

Unfortunately no way to force bootldr upgrade.

Highlighted
Beginner

Re: Seems we have to wait till

good to know. I am affected by this bug too.
Highlighted

We are facing the same issue

We are facing the same issue with Catalyst WS-C2960XR-24PS-I. The affected switches are running 15.2(2)E5.

  • According to Bug CSCuv53498 issue should be solved with 15.2(2)E4.
  • According to Bug CSCve04418 this issue happens also on 15.2(2)E4.

In any case we actually shouldn't have the issue anymore with 15.2(2)E5 :-(.

Any experience from others from which release this issue is solved? Next try for us would be 15.2(2)E6.

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