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Beginner

How to enable "exception crashinfo" on 3750x ver 15.2(1)E1 and ver 15.0(2)SE8

Good afternoon,

I'm having issues just enabling exception crashinfo. I have a 3750x stack that reboots randomly every few months or so. I have the 3750x stacked with 3750v2's and they are all running the same version(Version 15.0(2)SE8) I was hoping that by enabling exception crashinfo that I would be able to find out why it is rebooting the entire stack every once in a while.

When I found the command "exception crashinfo" I thought this would be a good thing to enable. Unfortunatly, I haven't been able to load that on any of my 3750v2's or 3750x switches.

The error I get is:

%PARSE_RC-4-PRC_NON_COMPLIANCE: `exception crashinfo '

AIRPARK-FBSR-C3750SK-DSwc#           dir
Directory of flash:/

    2  -rwx    20438656   Jan 1 2006 16:04:03 -08:00  c3750e-ipbasek9-mz.150-2.SE8.bin
    4  -rwx         676  Dec 17 2015 11:56:46 -08:00  vlan.dat
    5  -rwx        8577   Mar 1 1993 12:33:07 -08:00  config.text.backup
    6  -rwx        1915   Jun 1 2016 21:30:46 -07:00  private-config.text
    7  -rwx        1915   Mar 1 1993 12:33:07 -08:00  private-config.text.backup
    8  -rwx        9330   Jun 1 2016 21:30:46 -07:00  config.text
    9  -rwx        3096   Jun 1 2016 21:30:46 -07:00  multiple-fs

57671680 bytes total (37036032 bytes free)

AIRPARK-FBSR-C3750SK(config)#exception crashinfo
Nov  3 12:42:20.161: %PARSE_RC-4-PRC_NON_COMPLIANCE: `exception crashinfo '

I haven't found much online about the error or how to work around it.

Here is the show ver

Airpark-F2CC-C3750SKPOE-DSwc#sh ver
Cisco IOS Software, C3750E Software (C3750E-IPBASEK9-M), Version 15.0(2)SE8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Wed 13-May-15 23:01 by prod_rel_team

ROM: Bootstrap program is C3750E boot loader
BOOTLDR: C3750E Boot Loader (C3750X-HBOOT-M) Version 12.2(53r)SE2, RELEASE SOFTWARE (fc1)

Airpark-F2CC-C3750SKPOE-DSwc uptime is 1 week, 2 days, 1 hour, 55 minutes
System returned to ROM by power-on
System restarted at 13:03:48 PDT Tue Oct 25 2016
System image file is "flash:/c3750e-ipbasek9-mz.150-2.SE8/c3750e-ipbasek9-mz.150-2.SE8.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Level: ipbase
License Type: Permanent
Next reload license Level: ipbase

cisco WS-C3750X-24P (PowerPC405) processor (revision A0) with 262144K bytes of memory.
Processor board ID FDO1651W1HR
Last reset from power-on
1 Virtual Ethernet interface
193 FastEthernet interfaces
44 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 00:06:F6:54:07:80
Motherboard assembly number     : 73-12551-08
Motherboard serial number       : FDO16511B6M
Model revision number           : A0
Motherboard revision number     : A0
Model number                    : WS-C3750X-24P-S
Daughterboard assembly number   : 800-32727-03
Daughterboard serial number     : FDO16510PPD
System serial number            : FDO1651W1HR
Top Assembly Part Number        : 800-31325-07
Top Assembly Revision Number    : B0
Version ID                      : V04
CLEI Code Number                : COMJR00ARD
Hardware Board Revision Number  : 0x04


Switch Ports Model              SW Version            SW Image
------ ----- -----              ----------            ----------
     1 52    WS-C3750V2-48PS    15.0(2)SE8            C3750-IPBASEK9-M
     2 52    WS-C3750V2-48PS    15.0(2)SE8            C3750-IPBASEK9-M
     3 52    WS-C3750V2-48PS    15.0(2)SE8            C3750-IPBASEK9-M
     4 52    WS-C3750V2-48PS    15.0(2)SE8            C3750-IPBASEK9-M
*    5 30    WS-C3750X-24P      15.0(2)SE8            C3750E-IPBASEK9-M


Switch 01
---------
Switch Uptime                   : 1 week, 2 days, 1 hour, 57 minutes
Base ethernet MAC Address       : A4:18:75:A6:7C:80
Motherboard assembly number     : 73-11705-13
Power supply part number        : 341-0266-03
Motherboard serial number       : FDO161600EM
Power supply serial number      : LIT16080MXH
Model revision number           : R0
Motherboard revision number     : A0
Model number                    : WS-C3750V2-48PS-S
System serial number            : FDO1616X0R0
Top assembly part number        : 800-31041-06
Top assembly revision number    : B0
Version ID                      : V08
CLEI Code Number                : COMP600ARC

Switch 02
---------
Switch Uptime                   : 1 week, 2 days, 1 hour, 57 minutes
Base ethernet MAC Address       : A4:18:75:91:45:00
Motherboard assembly number     : 73-11705-13
Power supply part number        : 341-0266-03
Motherboard serial number       : FDO161600JA
Power supply serial number      : LIT16060JHN
Model revision number           : R0
Motherboard revision number     : A0
Model number                    : WS-C3750V2-48PS-S
System serial number            : FDO1616X0WB
Top assembly part number        : 800-31041-06
Top assembly revision number    : B0
Version ID                      : V08
CLEI Code Number                : COMP600ARC

Switch 03
---------
Switch Uptime                   : 1 week, 2 days, 1 hour, 57 minutes
Base ethernet MAC Address       : 7C:95:F3:14:99:00
Motherboard assembly number     : 73-12628-01
Power supply part number        : 341-0266-03
Motherboard serial number       : FDO17290TTU
Power supply serial number      : LIT172413Y6
Model revision number           : S0
Motherboard revision number     : F0
Model number                    : WS-C3750V2-48PS-S
System serial number            : FDO1729Y1FX
Top assembly part number        : 800-33160-03
Top assembly revision number    : B0
Version ID                      : V09
CLEI Code Number                : CMMEC00BRB

Switch 04
---------
Switch Uptime                   : 1 week, 2 days, 1 hour, 57 minutes
Base ethernet MAC Address       : A4:18:75:91:52:80
Motherboard assembly number     : 73-11705-13
Power supply part number        : 341-0266-03
Motherboard serial number       : FDO161600C2
Power supply serial number      : LIT16080NHD
Model revision number           : R0
Motherboard revision number     : A0
Model number                    : WS-C3750V2-48PS-S
System serial number            : FDO1616X0WP
Top assembly part number        : 800-31041-06
Top assembly revision number    : B0
Version ID                      : V08
CLEI Code Number                : COMP600ARC

Any feedback would be great!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Community Legend

All members in the stack have

All members in the stack have the same up time.

Can you try running the command "dir flashX:crashinfo_ext" where "X" is the stack member number? 

I have a strange feeling this stack not crashed and this is a power issue. 

1 REPLY 1
Hall of Fame Community Legend

All members in the stack have

All members in the stack have the same up time.

Can you try running the command "dir flashX:crashinfo_ext" where "X" is the stack member number? 

I have a strange feeling this stack not crashed and this is a power issue. 

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