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Beginner

Industrial Ethernet 4010 Crash

Hi all. I just lost my IE4010 switch for a couple minutes - seeing this in show version:

 

uptime is 5 minutes
System returned to ROM by address error at PC 0x3F2CFF0, address 0x0
System restarted at 17:53:34 EST Thu Sep 24 2020
System image file is "sdflash:/ie4010-universalk9-mz.152-6.E1/ie4010-universalk9-mz.152-6.E1.bin"
Last reload reason: address error at PC 0x3F2CFF0, address 0x0

 

It looks like the device crashed, right?

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Hall of Fame Expert

Hi,

Last reload reason: address error at PC 0x3F2CFF0, address 0x0

Appears to be a software crash. You may want to open a ticket with TAC, so they can investigate the crash file.

HTH

View solution in original post

Highlighted
VIP Advocate

 

 - If this keeps happening you always have the option to upgrade to latest software release, if available, feasible and applicable.

 M.

View solution in original post

9 REPLIES 9
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Hall of Fame Community Legend

Post the complete output to the following command: 

sh log on uptime detail
dir
Highlighted

#show log onboard uptime detail
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 03/29/2011 20:33:07
Total uptime : 0 years 7 weeks 1 days 0 hours 50 minutes
Total downtime : 9 years 4 weeks 6 days 14 hours 3 minutes
Number of resets : 6
Number of slot changes : 0
Current reset reason : 0x7
Current reset timestamp : 09/24/2020 18:00:06
Current slot : 1
Current uptime : 0 years 0 weeks 0 days 0 hours 0 minutes
--------------------------------------------------------------------------------
Reset | |
Reason | Count |
--------------------------------------------------------------------------------
No historical data to display
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
03/29/2011 20:33:07 0x0 0 0 0 0 0
03/29/2011 20:33:07 0x0 0 0 0 0 5
03/29/2011 20:33:07 0x0 0 0 0 0 5
03/29/2011 20:33:07 0x0 0 2 2 1 0
04/30/2020 10:50:33 0x0 0 0 0 0 40
06/03/2020 10:16:08 0x7 0 4 5 23 0
--------------------------------------------------------------------------------

#dir
Directory of flash:/

2 drwx 512 Jun 3 2020 10:05:21 -05:00 crashinfo_ext
5 drwx 512 Mar 29 2011 20:52:28 -05:00 ie4010-universalk9-mz.152-6.E1
1978 drwx 512 Mar 29 2011 20:52:29 -05:00 dc_profile_dir
1981 -rwx 4226 Aug 5 2020 19:47:11 -05:00 private-config.text
1982 drwx 512 Jun 3 2020 05:09:11 -05:00 crashinfo
1985 -rwx 3096 Sep 24 2020 12:51:49 -05:00 multiple-fs

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Hall of Fame Community Legend

Thanks for the output.  

Please post the complete output to the following command: 

dir flash:/crashinfo_ext
Highlighted

dir flash:/crashinfo_ext
Directory of flash:/crashinfo_ext/

3 -rwx 252016 Jun 3 2020 10:05:21 -05:00 crashinfo_ext_1
4 -rwx 240014 Sep 24 2020 17:49:16 -05:00 crashinfo_ext_2

122185728 bytes total (83430400 bytes free)

Highlighted
Hall of Fame Community Legend

Is there a way for you to attach this file? 

crashinfo_ext_2
Highlighted

Hi, Leo. I got some feedback from TAC and apparently I was hitting this bug: "CSCvi86071:  Crash seen after configuring SCP,FTP, RCP, HTTP & TFTP path under archive"

 

I've since upgraded the IOS and I'm now watching to see if it happens again. Thank you.

Highlighted
Hall of Fame Community Legend

Thanks for the update.

Highlighted
Hall of Fame Expert

Hi,

Last reload reason: address error at PC 0x3F2CFF0, address 0x0

Appears to be a software crash. You may want to open a ticket with TAC, so they can investigate the crash file.

HTH

View solution in original post

Highlighted
VIP Advocate

 

 - If this keeps happening you always have the option to upgrade to latest software release, if available, feasible and applicable.

 M.

View solution in original post

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