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Intermittent no audio on IP Phones

Hi,

Hope somebody can help me - I have an issue with intermittant issues of no Audio while on calls.

I have IP handsets on a remote site working off an 881 router they are connected back to the PBX to the head office over a Private MPLS Cloud and there us another 881 router in the headoffice. While a calls will ring without any issues and the Majority of calls are Perfect (No Jitter etc..) some calls will ring but when answered theres no sound. If the user puts the call on hold and takes it back the call is fine again. Im guessing theres some issue here with RTP but I cant tell what im missing on my config of both routers.

The is a dedicated Voice link and no data.  the VPN is done over the WAN link to the other site so theres no much configuration on the Router. Configs below I have removed the wan addreses and passwords  -

REMOTE SITE - IP PHONES

version 15.1

no service pad

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname Lavelle_Rathmines_Router

!

boot-start-marker

boot-end-marker

!

!

!

no aaa new-model

!

memory-size iomem 10

crypto pki token default removal timeout 0

!

!

ip source-route

!

!

!

no ip dhcp use vrf connected

ip dhcp excluded-address 172.16.100.100 172.16.100.200

!

ip dhcp pool DHCP

network 172.16.100.0 255.255.255.0

default-router 172.16.100.1

dns-server

!

!

ip cef

ip name-server

ip name-server

no ipv6 cef

!

!

multilink bundle-name authenticated

license udi pid CISCO881-SEC-K9 sn FCZ1646C1Q8

!

!

archive

log config

  hidekeys

!

!

!

!

!

!

!

!

!

!

!

interface FastEthernet0

switchport access vlan 100

switchport trunk native vlan 100

no ip address

speed 100

!

interface FastEthernet1

no ip address

!

interface FastEthernet2

no ip address

!

interface FastEthernet3

switchport mode trunk

no ip address

!

interface FastEthernet4

description *Link to Hatch*

bandwidth 5000

ip address 1.1.1.1 255.255.255.252

ip nat outside

ip virtual-reassembly in

duplex full

speed 100

!

interface Vlan1

no ip address

ip virtual-reassembly in

!

interface Vlan100

ip address 172.16.100.1 255.255.255.0

ip nat inside

ip virtual-reassembly in

!

ip forward-protocol nd

no ip http server

no ip http secure-server

!

!

ip nat sip-sbc

ip nat inside source list 1 interface FastEthernet4 overload

ip nat inside source list 101 interface FastEthernet4 overload

ip route 0.0.0.0 0.0.0.0 1.1.1.1

!

ip sla 1

icmp-echo 172.16.200.1 source-ip 172.16.100.1

frequency 5

ip sla schedule 1 life forever start-time now

access-list 1 permit 172.16.200.0 0.0.0.255

access-list 101 permit ip 172.16.100.0 0.0.0.255 172.16.200.0 0.0.0.255

!

!

!

!

!

control-plane

!

!

line con 0

exec-timeout 30 0

privilege level 15

logging synchronous

login local

line aux 0

line vty 0 4

exec-timeout 30 0

privilege level 15

login local

transport input telnet ssh

!

scheduler max-task-time 5000

end

MAIN SITE - PHONE SYSTEM

version 12.4

no service pad

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname Lavelle_Hatch_Router

!

boot-start-marker

boot-end-marker

!

logging message-counter syslog

!

no aaa new-model

!

!

dot11 syslog

ip source-route

!

no ip dhcp use vrf connected

ip dhcp excluded-address 172.16.200.1 172.16.200.50

!

ip dhcp pool DHCP

   network 172.16.200.0 255.255.255.0

   default-router 172.16.200.1

   dns-server 83.147.160.2

!

!

ip cef

ip name-server 83.147.160.2

ip name-server 83.147.160.130

no ipv6 cef

!

ip sla 1

icmp-echo 172.16.100.1 source-ip 172.16.200.1

frequency 5

ip sla schedule 1 life forever start-time now

!

!

!

!

!

!

!

archive

log config

  hidekeys

!

!

!

!

!

interface FastEthernet0

switchport trunk native vlan 100

switchport mode trunk

!

interface FastEthernet1

!

interface FastEthernet2

!

interface FastEthernet3

switchport mode trunk

!

interface FastEthernet4

Description *Link to Rathmines*

bandwidth 5000

ip address 1.1.1.1 255.255.255.252

speed 100

full-duplex

!

!

interface Vlan1

ip address 172.16.200.1 255.255.255.0

ip nat inside

ip virtual-reassembly

!

interface Vlan100

ip address 192.160.160.1 255.255.255.248

ip nat inside

ip virtual-reassembly

!

ip forward-protocol nd

ip route 0.0.0.0 0.0.0.0 1.1.1.1

no ip http server

no ip http secure-server

!

!

ip nat sip-sbc

ip nat inside source static 172.16.200.2 interface FastEthernet4

ip nat inside source list 1 interface FastEthernet4 overload

!

access-list 1 permit 172.16.200.0 0.0.0.255

!

!

!

!

!

control-plane

!

!

line con 0

exec-timeout 30 0

privilege level 15

logging synchronous

login local

no modem enable

line aux 0

line vty 0 4

exec-timeout 30 0

privilege level 15

login local

transport input telnet ssh

!

scheduler max-task-time 5000

end

Any help would be greatly appreciated

Thanks

J-P

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