05-22-2019 08:12 AM
Hi All,
I have just purchased a ISR4331/K9 with a SM-X-ES3-24-P.
I am getting the below error message:
*May 22 13:45:55.331: %SPA_OIR-3-EVENT_TIMEOUT: subslot 1/0: Timeout waiting for SPA OIR event
-Traceback= 1#00996a21ae914aca4b637c04ca379136 :7F8EEDD43000+C268B03 :7F8EEDD43000+C2401F0 :7F8EEDD43000+9B2E977 :7F8EEDD43000+C23D452 :7F8EEDD43000+B5B91C9
*May 22 13:46:00.334: %SPA_OIR-3-RECOVERY_RELOAD: subslot 1/0: Attempting recovery by reloading SPA
*May 22 13:46:00.334: %SPA_OIR-6-OFFLINECARD: SPA (SM-X-ES3-24-P) offline in subslot 1/0
*May 22 13:52:05.350: %SPA_OIR-3-EVENT_TIMEOUT: subslot 1/0: Timeout waiting for SPA OIR event
-Traceback= 1#00996a21ae914aca4b637c04ca379136 :7F8EEDD43000+C268B03 :7F8EEDD43000+C2401F0 :7F8EEDD43000+9B2E977 :7F8EEDD43000+C23D452 :7F8EEDD43000+B5B91C9
*May 22 13:52:10.353: %SPA_OIR-3-RECOVERY_RELOAD: subslot 1/0: Attempting recovery by reloading SPA
*May 22 13:52:10.353: %SPA_OIR-6-OFFLINECARD: SPA (SM-X-ES3-24-P) offline in subslot 1/0
Does anyone have an idea of why this might be happening ? I've attached a couple of command outputs as well.
05-22-2019 09:01 AM
Hello Tom,
try the following:
power off the router, remove and reinsert the service module
power on again.
the service module looks like to be stucked and it is not able to answer to Pnp messages
see log messages from show tech
[05/22/19 12:55:45.251 UTC 21 437] pnp_pxc_xmt_loop: String hello = OP1137:PID:ISR4331/K9,VID:V04,SN:FDO2033A0K1OP1210:ISR4331/K9OP133:1.0OP145:64915OP157:0.0.0.0
[05/22/19 12:55:45.251 UTC 22 437] pnp_pxc_xmt_loop: sendto returns 94
[05/22/19 12:55:45.251 UTC 23 437] pnp_pxc_xmt_loop: PROXY CLIENT: sent data = OP1137:PID:ISR4331/K9,VID:V04,SN:FDO2033A0K1OP1210:ISR4331/K9OP133:1.0OP145:64915OP157:0.0.0.0
[05/22/19 12:56:45.251 UTC 24 437] pnp_pxc_rcv_cleanup: setting FAIL discovery
Hope to help
Giuseppe
05-30-2019 12:21 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide