Issues with C6509-E

[Wesjones1]

I dont know if anyone can help but i have a core that for some reason every 3 to 4 weeks will drop and reboot,

details are

cisco WS-C6509-E (R7000) processor (revision 1.4) with 1040384K/8192K bytes of memory.
Processor board ID SMC122300BB
SR71000 CPU at 600Mhz, Implementation 1284, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
30 Virtual Ethernet interfaces
75 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.

other core is fine but for some reason this one is the issue, have been advised to upgrade the supervisor IOS 

but unsure if this will work?

Any help would be great

thanks

[Reza Sharifi]

Have a look at the flash on the device that is rebooting and look for crash files. Also, you may want to look at the syslog server (if you have any configured) and see if there is any indication of a specific problem before the reboot happens.

HTH

[Leo Laohoo]

In addition to what Reza has recommended, post the complete output to the the command "sh version".

[Wesjones1]

Thanks for your reply

here is the full version

Cisco IOS Software, s72033_rp Software (s72033_rp-IPBASE-VM), Version 12.2(33)SXH2a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Fri 25-Apr-08 18:18 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1)

 til-c-core01 uptime is 1 week, 2 days, 16 hours, 51 minutes
Uptime for this control processor is 1 week, 2 days, 16 hours, 50 minutes
Time since til-c-core01 switched to active is 1 week, 2 days, 16 hours, 50 minutes
System returned to ROM by s/w reset at 09:39:14 UTC Tue Aug 12 2008 (SP by abort at PC 0x7343281C)
System restarted at 17:37:29 BST Fri Nov 17 2017
System image file is "bootdisk:s72033-ipbase-vz.122-33.SXH2a.bin"

cisco WS-C6509-E (R7000) processor (revision 1.4) with 1040384K/8192K bytes of memory.
Processor board ID SMC122300BB
SR71000 CPU at 600Mhz, Implementation 1284, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
30 Virtual Ethernet interfaces
75 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.

65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102

Patching is not available since the system is not running from an installed image. To install please use the "install file" command

[Leo Laohoo]

Wow.  That's one seriously old IOS.  

Can you post the complete output to the command "dir bootflash:"?

[Wesjones1]

it is very old why i think we are having the issue,

and sorry what do you want to show?

[Wesjones1]

til-c-core01#sh bootflash
-#- ED ----type---- --crc--- -seek-- nlen -length- ---------date/time--------- name
1   .. unknown      5FEBBDC1   ABD70   34   179438 Sep 23 2009 17:11:11 +01:00 crashinfo_tcp.proc-20090923-161110
2   .. unknown      71C0DD3B  10E338   34   402759 Feb 5 2013 11:38:11 +01:00 crashinfo_ios-base-20130205-103808
3   .. unknown      561C381B  17014C   34   400785 Dec 16 2016 17:33:28 +01:00 crashinfo_ios-base-20161216-163324
4   .. unknown      3539B1A1  1C016C   34   327584 Feb 17 2017 17:32:21 +01:00 crashinfo_ios-base-20170217-163217
5   .. unknown      7E884D9D  2108E0   34   329460 Mar 3 2017 17:31:43 +01:00 crashinfo_ios-base-20170303-163140
6   .. unknown      D47C0BDC  26B810   34   372399 May 26 2017 17:32:38 +01:00 crashinfo_ios-base-20170526-163234
7   .. unknown      77A9B0AD  2BB3C8   34   326455 Aug 4 2017 17:31:20 +01:00 crashinfo_ios-base-20170804-163116
8   .. unknown      69F670D0  309B60   34   321304 Aug 18 2017 17:32:43 +01:00 crashinfo_ios-base-20170818-163239
9   .. unknown      F37D32E6  35AC80   34   331933 Sep 1 2017 17:32:06 +01:00 crashinfo_ios-base-20170901-163202
10  .. unknown      2E75EFDA  3BB89C   34   396188 Nov 3 2017 17:31:16 +01:00 crashinfo_ios-base-20171103-163112

[Richard Burts]

Thanks for posting this output. It does show quite a few crashinfo files, which indicates quite a few crashes. And this output from show ver confirms that there is a software problem with this switch

System returned to ROM by s/w reset

In the original post you indicate that you have been advised to update the software. I would say that was good advise. Do you have a maintenance contract to enable you to obtain updated software?

HTH

Rick

[Wesjones1]

Hi Rick

thanks for your reply

we do have maintance contract but they are dragging there feet as this has been going on for a while.

they wanted the modular switch model and supervisor,

but as said they are taking ages coming back to me,

Regards

[Richard Burts]

It certainly has been going on for a while. The output shows that it goes back to Sep 23 2009. And the frequency of the issue seems to have increased. It certainly looks like a software issue and that a software upgrade is indicated. I am not sure who is dragging their feet or why. But I suggest that you continue to work with them and to supply the information that they request. I can understand asking for the switch model number and supervisor as these are important in making sure that you get the correct image for your switch. I hope that you do get the newer software and that installing it will resolve this issue. Please keep us updated on what happens.

HTH

Rick

[Reza Sharifi]

The version of IOS you are running (12.2(33)SXH2a) is 10 years old. Work with TAC to upgrade. Since you have an E chassis, it should not be an issue. Just make sure TAC knows about the modules you have in the chassis.

HTH

[Wesjones1]

thanks all for your advise just waiting for our support partner to come back to me,