Major/Minor Error on 6509 switch

[hebaelshahat]

Hello,

We have two cisco 6509E switches which are configured in VSS mode. The status of one of the two supervisor engines (

Supervisor Engine 2T) is Major failure as follow:

B1CS05A#sh mod

Mod Ports Card Type                              Model              Serial No.

--- ----- -------------------------------------- ------------------ -----------

  1   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6848-GE-TX     SAL1644RGZC

  2    8  DCEF2T 8 port 10GE                     WS-X6908-10G       SAL1643QYRY

  3    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1518CXL4

  5    5  Supervisor Engine 2T 10GE w/ CTS (Acti VS-SUP2T-10G       SAL1643R24T

Mod MAC addresses                       Hw    Fw           Sw           Status

--- ---------------------------------- ------ ------------ ------------ -------

  1  6c20.56c3.2640 to 6c20.56c3.266f   1.0   12.2(18r)S1  15.0(1)SY2   Ok

  2  001f.6ca4.a1f0 to 001f.6ca4.a1f7   1.2   12.2(50r)SYL 15.0(1)SY2   Ok

  3  c471.febe.7d74 to c471.febe.7d77   3.2   12.2(14r)S5  15.0(1)SY2   Ok

  5  e05f.b911.5acd to e05f.b911.5ad4   1.3   12.2(50r)SYS 15.0(1)SY2   MajFail

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  1  Distributed Forwarding Card WS-F6K-DFC4-A      SAL1644R94K  1.2    Ok

  2  Distributed Forwarding Card WS-F6K-DFC4-E      SAL1638MZ88  1.2    Ok

  3  Centralized Forwarding Card WS-F6700-CFC       SAL1518D0W3  4.1    Ok

  5  Policy Feature Card 4       VS-F6K-PFC4        SAL1642PYZK  1.2    MajFail

  5  CPU Daughterboard           VS-F6K-MSFC5       SAL1643R1SK  1.4    MajFail

Mod  Online Diag Status

---- -------------------

  1  Pass

  2  Pass

  3  Pass

  5  Major Error

When I reset the module, the status converted to "Minor Error"!!

Switch Number:     1   Role:   Virtual Switch Active

----------------------  -----------------------------

Mod Ports Card Type                              Model              Serial No.

--- ----- -------------------------------------- ------------------ -----------

  1   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6848-GE-TX     SAL1644RGZC

  2    8  DCEF2T 8 port 10GE                     WS-X6908-10G       SAL1643QYRY

  3    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1518CXL4

  5    5  Supervisor Engine 2T 10GE w/ CTS (Acti VS-SUP2T-10G       SAL1643R24T

Mod MAC addresses                       Hw    Fw           Sw           Status

--- ---------------------------------- ------ ------------ ------------ -------

  1  6c20.56c3.2640 to 6c20.56c3.266f   1.0   12.2(18r)S1  15.0(1)SY2   Ok

  2  001f.6ca4.a1f0 to 001f.6ca4.a1f7   1.2   12.2(50r)SYL 15.0(1)SY2   Ok

  3  c471.febe.7d74 to c471.febe.7d77   3.2   12.2(14r)S5  15.0(1)SY2   Ok

  5  e05f.b911.5acd to e05f.b911.5ad4   1.3   12.2(50r)SYS 15.0(1)SY2   Ok

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  1  Distributed Forwarding Card WS-F6K-DFC4-A      SAL1644R94K  1.2    Ok

  2  Distributed Forwarding Card WS-F6K-DFC4-E      SAL1638MZ88  1.2    Ok

  3  Centralized Forwarding Card WS-F6700-CFC       SAL1518D0W3  4.1    Ok

  5  Policy Feature Card 4       VS-F6K-PFC4        SAL1642PYZK  1.2    Ok

  5  CPU Daughterboard           VS-F6K-MSFC5       SAL1643R1SK  1.4    Ok

Mod  Online Diag Status

---- -------------------

  1  Pass

  2  Pass

  3  Pass

  5  Minor Error

Attached is Show diaganostic and show enviroment for the switch. What should I do to solve that issue?

[Collin Clark]

Your best bet is to open a TAC case. They've seen errors like this whereas most of us have not.


Sent from Cisco Technical Support Android App

[glen.grant]

  You will probably have to get that Sup replaced. 

[Jose Solano]

Hi,

Before going straight up for the RMA you may want to configure the following:

conf t

diagnostic bootup level complete

exit

Then reseat the supervisor by pulling it out and then back in into the chassis, once it runs the complete diagnostics and comes back up, check to see if the minor error still there in show module output, check the logs for any errors. finally do the show diagnostics result module 5 to see what test was the one that failed. It may be due to a parity error that can be recover with a hard reset, and as a last option go for the replacement.

Hope this helps.

[hebaelshahat]

Thanks for the reply.

But the diagnostic command "diagnostic bootup level complete" is not matching list of commands allowed on the switch as shown below:

#diagnostic ?

  mode      Configure Online Diagnostic Mode Information

  ondemand  On demand diagnostic setting

  start     Starting on demand diagnostic

  stop      Stopping diagnostic

what should I do?

Thanks

[Sandeep Sharma]

Hi,

You should try hard reseat of the sup card if still shows the same behaviour repalce the SUP.

[cristian.diego.molina]

just remplace battery

your error is:

53) TestNVRAMBatteryMonitor ---------> F

Error code ------------------> 322 (DIAG_LOW_NVRAM_BATTERY_POWER_ERROR)
Total run count -------------> 65
Last test testing type ------> Health Monitoring
Last test execution time ----> Dec 22 2013 08:48:17
First test failure time -----> Dec 19 2013 16:48:08
Last test failure time ------> Dec 22 2013 08:48:17

[marce1000]

 - So that supervisor is likely to loose it's configuration upon power failure; best to have it replaced as others have stated.

 M.