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Module reset in 6509-E chassis

abhishek.kala
Level 1
Level 1

Hi All,

We have a 6509-E chassis with two SUP720-3B sups. A card in slot 4 (WS-X6748-GE-TX ) showed a minor error some days back. Same was observed in the active SUP too(we tried force switchover too). We replaced the slot 4 module after which the minor error disappeared, but after some days all the ports of the module started getting reset, at the same time. This problem gets repeated irregularly, around 2 times in an hour. The Rxerrrors against the active SUP in the 'show fabric channel-counter' also get incremented after each flap. The IOS we are using is s72033-adventerprisek9_wan-mz.122-33.SXI3.bin.

------------------ show module ------------------


Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1    6  Firewall Module                        WS-SVC-FWM-1       SAD13310023
  2    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1332VYY3
  3    8  8 port 1000mb GBIC Enhanced QoS        WS-X6408A-GBIC     SAL1331VA1Q
  4   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL1320Q2WW
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL1333WGC6
  6    2  Supervisor Engine 720 (Hot)            WS-SUP720-3B       SAL1333WGAS
  7   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL1333WE2T
  8    8  Network Analysis Module                WS-SVC-NAM-2       SAD1329020M
  9   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL1427M1TF

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0025.8437.e854 to 0025.8437.e85b   4.5   7.2(1)       4.0(11)      Ok
  2  0023.eb13.3d7c to 0023.eb13.3d7f   2.9   12.2(14r)S5  12.2(33)SXI3 Ok
  3  0023.eb82.31b0 to 0023.eb82.31b7   4.3   5.4(2)       12.2(33)SXI3 Ok
  4  0025.459e.128c to 0025.459e.12bb   3.2   12.2(18r)S1  12.2(33)SXI3 Ok
  5  001f.6c77.4f0c to 001f.6c77.4f0f   5.9   8.5(3)       12.2(33)SXI3 Ok
  6  0024.1499.62e0 to 0024.1499.62e3   5.9   8.5(3)       12.2(33)SXI3 Ok
  7  0026.cb0b.a470 to 0026.cb0b.a49f   3.2   12.2(18r)S1  12.2(33)SXI3 Ok
  8  0025.8437.daf2 to 0025.8437.daf9   4.5   7.2(1)       3.6(1b)      Ok
  9  5475.d031.ce30 to 5475.d031.ce5f   3.4   12.2(18r)S1  12.2(33)SXI3 Ok

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  2  Distributed Forwarding Card WS-F6700-DFC3B     SAL1333WDAZ  4.8    Ok
  4  Distributed Forwarding Card WS-F6700-DFC3B     SAL1335XQSR  4.9    Ok
  5  Policy Feature Card 3       WS-F6K-PFC3B       SAL1333WCUD  2.6    Ok
  5  MSFC3 Daughterboard         WS-SUP720          SAL1333WELV  4.0    Ok
  6  Policy Feature Card 3       WS-F6K-PFC3B       SAL1333WE61  2.6    Ok
  6  MSFC3 Daughterboard         WS-SUP720          SAL1333WEJL  4.0    Ok
  7  Distributed Forwarding Card WS-F6700-DFC3B     SAL1333WD9W  4.8    Ok
  9  Distributed Forwarding Card WS-F6700-DFC3B     SAL1427M135  4.9    Ok

Mod  Online Diag Status
---- -------------------
  1  Pass
  2  Pass
  3  Pass
  4  Pass
  5  Pass
  6  Pass
  7  Pass
  8  Pass
  9  Pass

The logs just show the port flaps:

GMT: %LINEPROTO-SP-5-UPDOWN: Line protocol on Interface GigabitEthernet4/48, changed state to up
Mar 21 12:36:53.047 GMT: %LINK-SP-3-UPDOWN: Interface GigabitEthernet4/47, changed state to up
Mar 21 12:36:53.820 GMT: %LINK-3-UPDOWN: Interface GigabitEthernet4/45, changed state to up
Mar 21 12:36:53.824 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet4/45, changed state to up
Mar 21 12:36:53.055 GMT: %LINEPROTO-SP-5-UPDOWN: Line protocol on Interface GigabitEthernet4/47, changed state to up
Mar 21 12:36:53.828 GMT: %LINK-SP-3-UPDOWN: Interface GigabitEthernet4/45, changed state to up
Mar 21 12:36:53.832 GMT: %LINEPROTO-SP-5-UPDOWN: Line protocol on Interface GigabitEthernet4/45, changed state to up

Please let know if anybody faced similar issue.

Rgds,

Abhishek

1 Reply 1

Leo Laohoo
Hall of Fame
Hall of Fame

Can you provide the "sh log" of before, during and after the blades reset?

There's a chance that you could be looking at a back-plane issue of the chassis, however, let's take things one-step-at-a-time.  Have you tried to upgrade the IOS to either SXI4a or SXI5?

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