No files in directory

[abel.acatitlan_hdz]

Hi.

I have a Cisco Catalyst 9300 in production and I wish validate files in the flash memory but the command "show flash: and dir flash:" shows "no files in directory" and the command "show version" shows "System image file is flash:packages.conf" indicating that the device boot from flash memory but the flash memory dont show de files.

Can you help me?

I wish upgrade the device but dont see the files in the flash. Maybe is a error of my part.

[Leo Laohoo]

What happens if you copy the firmware file into the switch?

[abel.acatitlan_hdz]

The firmware file in the flash dont shows, but the space in memory is reduce and I dont know if I reboot device this pass rommon mode.

[Leo Laohoo]

Please post the complete output to the command "dir".  

NOTE:  Do not post screenshots.

[balaji.bandi]

is this console connection or SSH ? - Is this switch part of the stack ? can you post below output :

show version

show switch

dir 

Note : one of the image shows, the device encrypted - is this part of any Encrypted network ? or any Government device (like US Milatary as mentioned in the image ?)

show parser encrypt file status 

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9300/software/release/17-3/configuration_guide/sys_mgmt/b_173_sys_mgmt_9300_cg/configuring_secure_storage.html