No valid license found after IOS upgrade on C3750x switch

[Alex Hwang]

HI,

Two switches below are working fine as a stack with IOS c3750e-universalk9-mz.122-55.SE5.bin & ipbase license.

Switch#1 (Master, WS-C3750X-24P-S)
Switch#2 (Member, WS-C3750X-24P-S)

After IOS Upgrade to c3750e-universalk9-mz.150-2.SE7.bin, The stack was broken. Switch#2 didn’t recognise valid ipbase license with new IOS and came up with lanbase license instead. Therefore stack cannot be composed due to license mismatch between Switch#1 (ipbase) and switch#2(lanbase).

I’m wondering why Switch#2 didn’t recognise ipbase license with new IOS even though IPASE is running well with previous IOS.

Here is excerpt from “show version” with 15.x image on Switch#2.
License Level: lanbase
License Type: Default. No valid license found.
Next reload license Level: lanbase

Here is excerpt from “show version” with 12.x image on Switch Stack.
License Level: ipbase
License Type: Permanent
Next reload license Level: ipbase

Thanks

Jeong

[Leo Laohoo]

Send an email to license@cisco.com with the S/N of your appliance.  They can re-issue the license.  

[benhamzagi]

Hello,

I don't have a smart net contract and I want to request a license file for my switch WS-C2960X-48FPS-L because I have the same problem.

do you know if license@cisco.com are able to do it ?


Regards,
Hamza

[InayathUlla Sharieff]

I dont see any other way except leo suggested.

You need to get the license back and apply it and only licensing team would be able to generate license for you.

[benhamzagi]

Hello,

I don't have a smart net contract and I want to request a license file for my switch WS-C2960X-48FPS-L because I have the same problem.

do you know if license@cisco.com are able to do it ?


Regards,
Hamza

[Alex Hwang]

Thanks guys,

I have fixed the issue by configuring  'license boot level ipbase' on the member switch#2. The switch recognised IPBASE license well and joined the stack successfully.

[RomeoSamuel59339]

Hi Alex,

Thank you fir your post.

We have the same problem.  What do you mean by configuring  'license boot level ipbase' ?

Romeo

[Alex Hwang]

Hi Romeo,

My aologies for the slow reply. When I consoled in the switch#2 and deployed that command (and perhaps reboot), the switch recognised the right license which is ipbase,

HTH

Alex