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Packet drops. How to fix?

dcvlehr12
Level 1
Level 1

I ran the Cisco CLI Analyzer tool on one of our switches and it recommended running the following commands. This also matches monitoring tools indicating errors/drops on the switch. My question is, is there anything I can do about this to reduce drops or is this expected behavior? This is a C9300-48P on IOS-XE 16.8.1a

 

#show platform software fed switch active cpu-interface
queue                      retrieved   dropped     invalid     hol-block
-------------------------------------------------------------------------
Routing Protocol           283656849   0           0           0
L2 Protocol                533674587   0           0           0
sw forwarding              1123        0           0           0
broadcast                  987212131   53991979    0           0
icmp gen                   0           0           0           0
icmp redirect              0           0           0           0
logging                    0           0           0           0
rpf-fail                   0           0           0           0
DOT1X authentication       796526      0           0           0
Forus Traffic              698219629   0           0           0
Forus Resolution           55125575    0           0           0
Inter FED                  0           0           0           0
L2 LVX control             0           0           0           0
EWLC control               0           0           0           0
EWLC data                  0           0           0           0
L2 LVX data                0           0           0           0
Learning cache             0           0           0           0
Topology control           92          0           0           0
Proto snooping             4231584     0           0           0
DHCP snooping              0           0           0           0
Transit Traffic            0           0           0           0
Multi End station          13825021    0           0           0
Webauth                    3466696     0           0           0
Crypto control             0           0           0           0
Exception                  0           0           0           0
General Punt               0           0           0           0
NFL sampled data           0           0           0           0
Low latency                0           0           0           0
EGR exception              0           0           0           0
FSS                        0           0           0           0
Multicast data             0           0           0           0
Gold packet                0           0           0           0







#show platform hardware fed sw active fwd-asic drop exception

****EXCEPTION STATS ASIC INSTANCE 0 (asic/core 0/0)****
=================================================================================
 Asic/core |                NAME                  |   prev   |  current  |  delta
=================================================================================
0  0  NO_EXCEPTION                                   29039141765   29056108835    16967070
0  0  IPV4_CHECKSUM_ERROR                            0          0           0
0  0  ROUTED_AND_IP_OPTIONS_EXCEPTION                2638368    2642184     3816
0  0  CTS_FILTERED_EXCEPTION                         0          0           0
0  0  SIA_TTL_ZERO                                   0          0           0
0  0  ALLOW_NATIVE_EXCEPTION_COUNT                   0          0           0
0  0  ALLOW_DOT1Q_EXCEPTION_COUNT                    0          0           0
0  0  ALLOW_PRIORITY_TAGGED_EXCEPTION_COUNT          0          0           0
0  0  ALLOW_UNKNOWN_ETHER_TYPE_EXCEPTION             0          0           0
0  0  IP_SOURCE_GUARD_VIOLATION                      0          0           0
0  0  SECURE_L3IF_LEARNING_VIOLATION                 0          0           0
0  0  AUTH_DRIVEN_DROP                               139807     139831      24
0  0  VLAN_LOADBALANCE_GROUP_DENY                    0          0           0
0  0  RPF_UNICAST_FAIL                               0          0           0
0  0  RPF_UNICAST_FAIL_SUPPRESS                      0          0           0
0  0  RPF_UNICAST_CHECK_INCOMPLETE                   0          0           0
0  0  RPF_MULTICAST_FAIL                             0          0           0
0  0  PKT_DROP_COUNT                                 149973     150002      29
0  0  SOURCE_ROUTE_EXCEPTION                         23         23          0
0  0  IGR_MISC_FATAL_ERROR                           1290       1290        0
0  0  BLOCK_FORWARD                                  148652     148681      29
0  0  POLICER_DROP                                   0          0           0
0  0  DENY_ROUTE                                     0          0           0
0  0  DENY_BRIDGE                                    0          0           0
0  0  STATIC_MAC_VIOLATION                           0          0           0
0  0  STATIC_IP_VIOLATION                            0          0           0
0  0  FPM_DROP_PACKET                                0          0           0
0  0  IGR_EXCEPTION_L4_ERROR                         3223830107   3224161936    331829
0  0  IGR_EXCEPTION_L5_ERROR                         6727       6728        1
0  0  IGR_EXCEPTION_HARDWARE_PARSE_EXCEPTION         0          0           0
0  0  IGR_EXCEPTION_INVALID_VLAN_DROP                0          0           0
0  0  IGR_EXCEPTION_31                               0          0           0
0  0  FRAGMENTING_IPV4_WITH_OPTIONS                  0          0           0
0  0  FRAGMENTING_IPV6_WITH_EXTENSIONS               0          0           0
0  0  ICMP_REDIRECT                                  0          0           0
0  0  MTU_FAIL_PUNT_TO_CPU_NO_IP_UNREACHABLE         0          0           0
0  0  LINK_LOCAL_CHECK_FAIL_NO_IP_UNREACHABLE        0          0           0
0  0  IP_UNICAST_TTL_REACHED_ZERO                    0          0           0
0  0  MISC_FATAL_ERROR                               0          0           0
0  0  STP_OR_FLEXLINK_DROP                           29         29          0
0  0  PROTECTED_PORT_DROP                            0          0           0
0  0  PVLAN_ISOLATED_CHECK_FAILED                    0          0           0
0  0  PVLAN_COMMUNITY_CHECK_FAILED                   0          0           0
0  0  DEJA_VU_CHECK_FAILED                           334462     336782      2320
0  0  NOT_VLAN_LOAD_BALANCE_GROUP_ALLOWED            0          0           0
0  0  RSPAN_DROP                                     0          0           0
0  0  SPLIT_HORIZON_DROP                             0          0           0
0  0  SYSTEM_TTL_DROP                                0          0           0
0  0  PRUNED                                         0          0           0
0  0  DENY_NO_IP_UNREACHABLE                         0          0           0
0  0  IP_MULTICAST_TTL_REACHED_ZERO                  0          0           0
0  0  MTU_FAIL_DROP_BRIDGED                          0          0           0
0  0  MTU_FAIL_DROP_BRIDGED_IP_ROUTED                0          0           0
0  0  MTU_FAIL_ERSPAN                                0          0           0
0  0  LINK_LOCAL_CHECK_FAIL_L3M_VALID                0          0           0
0  0  MTU_FAIL_PUNT_TO_CPU_NOT_NO_IP_UNREACHABLE     0          0           0
0  0  LINK_LOCAL_CHECK_FAIL_NOT_NO_IP_UNREACHABLE    0          0           0
0  0  COPY_TO_CPU                                    0          0           0
0  0  EGR_L3_ERROR                                   0          0           0
0  0  EGR_L4_ERROR                                   191779062   192044325    265263
0  0  EGR_L5_ERROR                                   41312      41312       0
0  0  EGR_HARDWARE_PARSE_EXCEPTION                   0          0           0
0  0  EGR_SHOW_FORWARD_DROP                          0          0           0
0  0  SGT_CACHING_NEEDED                             0          0           0
3 Replies 3

Hello,

 

can you post the configuration of the switch ?

 

One thing you could try is to use the command:

 

qos queue-softmax-multiplier 1200

 

which basically absorbs micro-bursts that could overload port queues. Not sure if that helps in your case. Other than that, have a look at the two links below:

 

https://www.ciscolive.com/c/dam/r/ciscolive/us/docs/2018/pdf/BRKARC-3190.pdf

 

https://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/ios-xe-16/213549-troubleshoot-high-cpu-usage-in-catalyst.html

Any specific part of a config you're interested in seeing? there's a lot and I'd have to redact some info.

Hello,

 

if you can identify the interfaces that have errors (sh interfaces x) and post the output, that could render some hints. 

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