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lajan jaleel
Beginner

Prime Infrastructure 2.2 Enabling TLS setting for Mail Configuration

Dear Team,

We were trying to integrate mail server to Prime Infra 2.2 for notification emails. Unfortunately we were not able to successfully send test email from prime. Whenever we are trying to send a test email it is showing that sending email ..... and return back to mail configuration page.

Configuration screen shot is attached

When we are analyzing ncs system log we are getting the following error:

05/05/16 02:22:08.827 INFO [system] [http-bio-443-exec-11] Retrieving global Mail configuration
05/05/16 02:22:08.828 INFO [system] [http-bio-443-exec-11] Retrieved global Mail configuration successfully
05/05/16 02:22:26.013 INFO [system] [http-bio-443-exec-11] Storing global Mail configuration
05/05/16 02:22:26.053 INFO [system] [http-bio-443-exec-11] Stored global Mail configuration succesfully
05/05/16 02:22:26.218 INFO [system] [http-bio-443-exec-11] Retrieving global Mail configuration
05/05/16 02:22:26.218 INFO [system] [http-bio-443-exec-11] Retrieved global Mail configuration successfully
05/05/16 02:22:27.246 INFO [system] [http-bio-443-exec-5] EmailService:About to send email
05/05/16 02:22:33.121 ERROR [system] [http-bio-443-exec-5] Error while sending email. 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

05/05/16 02:22:33.122 ERROR [system] [http-bio-443-exec-5] EmailService sendEmail
05/05/16 02:22:33.123 ERROR [system] [http-bio-443-exec-5] THROW
com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

We checked in Microsoft website and came to know this error will trigger once the tis is not enabled. Could some one please advise how to enable TLS in Cisco Prime Infra 2.2 for resolving this issue?

Thanks in Advance

Lajan Jaleel

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