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Problem with upgrade software on a Cisco 3850 Switch

homosapiens1988
Level 1
Level 1

HI, everyone!

I can't instal IOS (cat3k_caa-universalk9.16.03.06.SPA) on WS-3850-12S. An error occur. Before the installation I cleaned up memory. I tried to install cat3k_caa-universalk9.16.08.01a.SPA and cat3k_caa-universalk9.SPA.03.07.05.E.152-3.E5 but problem is the same.

Here some information about problem:

 

Router#$ flash:cat3k_caa-universalk9.16.08.01a.SPA.bin switch 1-2
Preparing install operation ...
[1]: Copying software from active switch 1 to switch 2
[1]: Finished copying software to switch 2
[1 2]: Starting install operation
[1 2]: Expanding bundle flash:cat3k_caa-universalk9.16.08.01a.SPA.bin
[1 2]: Copying package files
[1 2]: Package files copied
[1 2]: Finished expanding bundle flash:cat3k_caa-universalk9.16.08.01a.SPA.bin
[1 2]: Verifying and copying expanded package files to flash:
[1 2]: Verified and copied expanded package files to flash:
[1 2]: Starting compatibility checks
[1]: % Candidate package compatibility checks failed because the following
package dependencies were not satisfied. Operation aborted.

 

[2]: % Candidate package compatibility checks failed because the following
package dependencies were not satisfied. Operation aborted.

 

[1]: % An internal error was encountered. Operation aborted.
[2]: % An internal error was encountered. Operation aborted.

Router#sh flash:
-#- --length-- ---------date/time--------- path
2 2097152 Jun 18 2018 10:31:49.0000000000 +00:00 nvram_config
3 1236 Oct 03 2017 11:12:38.0000000000 +00:00 packages.conf
4 2176 Apr 02 2018 10:07:52.0000000000 +00:00 vlan.dat
5 4096 Jun 23 2016 10:58:33.0000000000 +00:00 virtual-instance
6 4096 Oct 03 2017 11:32:38.0000000000 +00:00 dc_profile_dir
7 185274 Oct 03 2017 11:32:38.0000000000 +00:00 dc_profile_dir/dc_default_
profiles.txt
8 185274 Oct 03 2017 11:32:38.0000000000 +00:00 dc_profile_dir/dc_default_
profiles.txt.bkp
9 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store
10 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
11 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
/f
12 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
/f/fb
13 211 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
/f/fb/fbdb00b653a3412a841145c1b89a0d2e.cache
14 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
_lock
15 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
_lock/3
16 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
_lock/3/3b
17 0 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
_lock/3/3b/3b00d2e4d13f1aa79dc0cf3a34b6561175a0fc46.lock
18 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
_lock/1
19 4096 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
_lock/1/1b
20 0 Jun 23 2016 10:59:33.0000000000 +00:00 wnweb_store/container_file
_lock/1/1b/1b87628f190693104723d1f22d502c001cb0d7dd.lock
21 82000420 Oct 03 2017 11:12:34.0000000000 +00:00 cat3k_caa-base.SPA.03.07.0
5E.pkg
22 5663420 Oct 03 2017 11:12:34.0000000000 +00:00 cat3k_caa-drivers.SPA.03.0
7.05E.pkg
23 36965384 Oct 03 2017 11:12:34.0000000000 +00:00 cat3k_caa-infra.SPA.03.07.
05E.pkg
24 46449984 Oct 03 2017 11:12:34.0000000000 +00:00 cat3k_caa-iosd-universalk9
.SPA.152-3.E5.pkg
25 28959628 Oct 03 2017 11:12:34.0000000000 +00:00 cat3k_caa-platform.SPA.03.
07.05E.pkg
26 128574272 Oct 03 2017 11:12:34.0000000000 +00:00 cat3k_caa-wcm.SPA.10.3.150
.0.pkg
1205415936 bytes available (334159872 bytes used)

1 Reply 1

homosapiens1988
Level 1
Level 1

I haven't problem now. A added "new force" at the end of the comand "instal.....". And then IOS was installed properly.

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