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apollosu
Beginner

reboot of the supervisor Supervisor V 1000BaseX (GBIC) WS-X4516 without reason

Hello,

We have a chassis WS-C4506 rurning with  version : cat4500-entservicesk9-mz.122-37.SG.bin", the problème is that the supervisor reboot without reason.

I want know H/W error or S/W error?

I have seen this message :

Yeouido_HQ4506_A#more crashinfo:data

Last powerfail: 09/12/2009 09:12:48

Current time: 10/15/2010 18:14:55

Last reload status: 00000C00 039D0000

Last crash: 09/30/2010 16:41:33

Build: 12.2(37)SG ENTSERVICESK9
buildversion addr: 1216E9FC

pc=11329518 lr=11329518 msr=00029030 vector=00000700
cr=22444024 ctr=11788410 xer=00000000
r0=11329518 r1=133ECCD0 r2=0000C000 r3=133ECC4C
r4=00000002 r5=00000000 r6=133ECBD0 r7=00000000
r8=00000001 r9=12168E40 r10=133ECC8A r11=00000300
r12=B56861C4 r13=FFFFFFFF r14=00000000 r15=00000000
r16=126AC45C r17=126AC424 r18=12710000 r19=12370000
r20=12370000 r21=00000000 r22=126B0000 r23=12170000
r24=12370000 r25=B593626F r26=133ECD04 r27=00000001
r28=133ECD08 r29=1807116C r30=180710C8 r31=180710E8
dec=00015BB7 tbu=0003EBB3 tbl=B59B5C15
dar=00000000 dsisr=00000000 hid0=8000C000

ErrDr1=00 ErrDr2=00 ErrStsCpu=72 ErrStsPci=00
BusErrAddr=D00010A0
Single bit ECC count 0


Traceback: 11329518 1132AAAC 1179C834 1179C524 100B9104 100B7FA8 10005428 1067862C 1067580C

Stack frames:
Frame 1: pc=1132AAAC stack=133ECCF8
Frame 2: pc=1179C834 stack=133ECD30
Frame 3: pc=1179C524 stack=133ECD40
Frame 4: pc=100B9104 stack=133ECD48
Frame 5: pc=100B7FA8 stack=121B6F50
Frame 6: pc=10005428 stack=121B6F80
Frame 7: pc=1067862C stack=13460B10
Frame 8: pc=1067580C stack=13460B70

Pushed stack:
133ECCD0: 133ECCF8 11329518 00840000 1157B76C
133ECCE0: 00000000 00000000 133ECD08 00840000
133ECCF0: 180710C8 180710E8 133ECD30 1132AAAC
133ECD00: 00000001 00000001 00840000 FFFFFFFF
133ECD10: FFFFFFFF FFFFFFFF 00000000 12170000
133ECD20: 00000020 120FF538 00000002 19EBA9A8
133ECD30: 133ECD40 1179C834 FFFFFFFF 121750A0
133ECD40: 133ECD48 1179C524 121B6F50 100B9104
133ECD50: FFFFFFFF FFFFFFFF                 

Popped stack:
133ECAD0: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
133ECAE0: 00000000 00000000 126AC45C 126AC424
133ECAF0: 12710000 12370000 12370000 00000000
133ECB00: 126B0000 12170000 00000000 133ECCA0
133ECB10: 133ECC8B 1216E838 00000000 00000000
133ECB20: 126AC45C 126AC424 12710000 12370000
133ECB30: 12370000 00000000 126B0000 12170000
133ECB40: 12370000 133ECCA0 133ECC10 1216E838
133ECB50: 133ECC4C 133ECC14 00000000 FFFFFFFE
133ECB60: 133ECBF8 102D9548 133ECC08 1179F324
133ECB70: 00000000 133ECA40 00000000 00000000
133ECB80: 11305E30 133ECC8A 133ECC6C 00000000
133ECB90: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
133ECBA0: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
133ECBB0: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
133ECBC0: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
133ECBD0: 02000000 133ECC00 133ECB68 133ECC10
133ECBE0: 02000000 133ECC00 133ECB68 133ECC10
133ECBF0: 133ECB70 00000000 133ECC08 100888A4
133ECC00: 00000000 00000000 133ECCD0 11310638
133ECC10: 1216E838 1216E6D0 00000003 0000000A
133ECC20: 00000000 133ECC4C 00000000 00000000
133ECC30: 00000000 00000000 00000000 00000000
133ECC40: 00000000 00000000 00000000 12168E40
133ECC50: 133ECC6C 00000000 00000001 0000001E
133ECC60: 00000030 00000000 00000000 0A496E74
133ECC70: 20737461 7475733A 20464645 20383430
133ECC80: 30303020 50504520 300A00FF FFFFFFFF
133ECC90: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
133ECCA0: 00840000 FFFFFFFF 00000000 00000000
133ECCB0: 133ECCD0 B593626F 133ECD04 00000001
133ECCC0: 133ECD08 1807116C 180710C8 180710E8


Log buffer:

c cpu | inc util' 08:36:42 gmt Thu Aug 5 2010
CMD: 'sh proc cpu | inc util' 08:32:01 gmt Fri Aug 6 2010
CMD: 'sh proc cpu | inc util' 08:45:29 gmt Mon Aug 9 2010
CMD: 'sh proc cpu | inc util' 08:20:37 gmt Tue Aug 10 2010
CMD: 'sh proc cpu | inc util' 08:26:18 gmt Wed Aug 11 2010
CMD: 'sh it des' 07:14:44 gmt Thu Aug 12 2010
CMD: ' sh ip ro' 07:15:32 gmt Thu Aug 12 2010
CMD: ' sh ip route 10.209.76' 07:15:35 gmt Thu Aug 12 2010
CMD: ' sh cdp ne de' 07:16:27 gmt Thu Aug 12 2010
CMD: ' sh vla' 07:19:04 gmt Thu Aug 12 2010
CMD: ' sh vlan ' 07:19:05 gmt Thu Aug 12 2010
CMD: 'sh run int vla' 07:19:09 gmt Thu Aug 12 2010
CMD: 'sh run int vlan 76' 07:19:11 gmt Thu Aug 12 2010
CMD: 'sh arp | inc 10.209.76' 07:19:33 gmt Thu Aug 12 2010
CMD: 'sh arp |inc 10.209.76' 07:46:06 gmt Thu Aug 12 2010
CMD: 'connect sh arp |inc 10.209.76' 07:46:06 gmt Thu Aug 12 2010
CMD: 'sh arp | inc 10.209.76' 07:46:11 gmt Thu Aug 12 2010
CMD: 'sh run int vla' 07:53:47 gmt Thu Aug 12 2010
CMD: 'sh proc cpu | inc util' 09:09:26 gmt Thu Aug 12 2010
CMD: 'sh proc cpu | inc util' 08:24:46 gmt Fri Aug 13 2010
         
CMD: 'sh proc cpu | inc util' 08:21:23 gmt Mon Aug 16 2010
CMD: 'sh proc cpu | inc util' 08:18:53 gmt Tue Aug 17 2010
CMD: 'sh proc cpu | inc util' 09:08:49 gmt Wed Aug 18 2010
CMD: 'sh proc cpu | inc util' 08:42:14 gmt Thu Aug 19 2010
CMD: 'sh proc cpu | inc util' 08:35:52 gmt Fri Aug 20 2010
CMD: 'exti' 08:38:12 gmt Fri Aug 20 2010
CMD: 'connect exti' 08:38:12 gmt Fri Aug 20 2010
CMD: 'sh proc cpu | inc util' 08:18:38 gmt Mon Aug 23 2010
CMD: 'sh proc cpu | inc util' 08:45:15 gmt Tue Aug 24 2010
CMD: 'sh log' 12:55:57 gmt Tue Aug 24 2010
CMD: 'sh run int vlan 38' 15:47:41 gmt Tue Aug 24 2010
CMD: 'sh proc cpu | inc util' 08:25:57 gmt Wed Aug 25 2010
CMD: 'sh arp | inc 10.209.41.19' 09:01:39 gmt Wed Aug 25 2010
CMD: 'sh mac-addr' 09:01:42 gmt Wed Aug 25 2010
CMD: 'sh mac-address-table | inc 00e0.db08.9e30' 09:01:52 gmt Wed Aug 25 2010
CMD: 'sh proc cpu | inc util' 08:32:48 gmt Thu Aug 26 2010
CMD: 'sh proc cpu | inc util' 08:26:30 gmt Fri Aug 27 2010
CMD: 'sh proc cpu | inc util' 10:16:57 gmt Mon Aug 30 2010
CMD: 'sh proc cpu | inc util' 08:38:53 gmt Tue Aug 31 2010
CMD: 'sh proc cpu | inc util' 08:39:38 gmt Wed Sep 1 2010
CMD: 'sh proc cpu | inc util' 10:19:23 gmt Thu Sep 2 2010
CMD: 'sh proc cpu | inc util' 12:11:37 gmt Fri Sep 3 2010
CMD: 'sh proc cpu | inc util' 08:59:44 gmt Mon Sep 6 2010
CMD: 'sh proc cpu | inc util' 08:17:12 gmt Tue Sep 7 2010
CMD: 'sh proc cpu | inc util' 08:19:01 gmt Wed Sep 8 2010
CMD: 'sh proc cpu | inc util' 09:49:17 gmt Thu Sep 9 2010
CMD: 'sh proc cpu | inc util' 08:35:10 gmt Fri Sep 10 2010
CMD: 'sh proc cpu | inc util' 08:36:49 gmt Mon Sep 13 2010
CMD: 'sh proc cpu | inc util' 07:40:44 gmt Tue Sep 14 2010
CMD: 'sh proc cpu | inc util' 08:06:02 gmt Wed Sep 15 2010
CMD: 'sh proc cpu | inc util' 08:42:41 gmt Thu Sep 16 2010
CMD: 'sh proc cpu | inc util' 08:29:19 gmt Fri Sep 17 2010
CMD: 'sh proc cpu | inc util' 08:51:23 gmt Mon Sep 20 2010
CMD: 'sh proc cpu | inc util' 10:01:50 gmt Fri Sep 24 2010
CMD: 'sh proc cpu | inc util' 08:36:14 gmt Mon Sep 27 2010
CMD: 'sh proc cpu | inc util' 08:36:11 gmt Tue Sep 28 2010
CMD: 'sh proc cpu | inc util' 08:35:19 gmt Wed Sep 29 2010
CMD: 'telnet 10.' 12:05:19 gmt Wed Sep 29 2010
CMD: '10.209.79.5' 12:05:24 gmt Wed Sep 29 2010
CMD: 'connect 10.209.79.5' 12:05:24 gmt Wed Sep 29 2010
CMD: 'q' 12:06:13 gmt Wed Sep 29 2010
CMD: '  sh modu' 13:02:09 gmt Wed Sep 29 2010
CMD: '  sh module ' 13:02:09 gmt Wed Sep 29 2010
CMD: 'q' 13:05:26 gmt Wed Sep 29 2010
CMD: 'sh proc cpu | inc util' 09:46:47 gmt Thu Sep 30 2010
CMD: 'q' 10:36:20 gmt Thu Sep 30 2010


Malloc / Free trace:
1 . pc=110F1438 addr=1A7D0C2C
2 . pc=117C4C34 addr=1A8358F4
3 . pc=117C4C2C addr=1A846A84
4 . pc=117C4AF0 addr=1A846A84
5 . pc=3000000E addr=1A846A84
6 . pc=117C4AB8 addr=1A8358F4
7 . pc=3000000E addr=1A8358F4
8 . pc=117C4C34 addr=1A8358F4
9 . pc=117C4C2C addr=1A846A84
10. pc=117C4AF0 addr=1A846A84
11. pc=3000000E addr=1A846A84
12. pc=117C4AB8 addr=1A8358F4
13. pc=3000000E addr=1A8358F4
14. pc=117C4C34 addr=1A8358F4
15. pc=117C4C2C addr=1A846A84
16. pc=117C4AF0 addr=1A846A84
17. pc=3000000E addr=1A846A84
18. pc=117C4AB8 addr=1A8358F4
19. pc=3000000E addr=1A8358F4
20. pc=117C4C34 addr=1A8358F4
21. pc=117C4C2C addr=1A846A84
22. pc=117C4AF0 addr=1A846A84
23. pc=3000000E addr=1A846A84
24. pc=117C4AB8 addr=1A8358F4
25. pc=3000000E addr=1A8358F4
26. pc=117C4C34 addr=1A8358F4
27. pc=117C4C2C addr=1A846A84
28. pc=117C4AF0 addr=1A846A84
29. pc=3000000E addr=1A846A84
30. pc=117C4AB8 addr=1A8358F4
31. pc=3000000E addr=1A8358F4
32. pc=117C4C34 addr=1A8358F4
33. pc=117C4C2C addr=1A846A84
34. pc=117C4AF0 addr=1A846A84
35. pc=3000000E addr=1A846A84
36. pc=117C4AB8 addr=1A8358F4
37. pc=3000000E addr=1A8358F4
38. pc=117C4C34 addr=1A8358F4
39. pc=117C4C2C addr=1A846A84
40. pc=117C4AF0 addr=1A846A84
41. pc=3000000E addr=1A846A84
42. pc=117C4AB8 addr=1A8358F4
43. pc=3000000E addr=1A8358F4
44. pc=117C4C34 addr=1A8358F4
45. pc=117C4C2C addr=1A846A84
46. pc=117C4AF0 addr=1A846A84
47. pc=3000000E addr=1A846A84
48. pc=117C4AB8 addr=1A8358F4
49. pc=3000000E addr=1A8358F4
50. pc=117C4C34 addr=1A8358F4
51. pc=117C4C2C addr=1A846A84
52. pc=117C4AF0 addr=1A846A84
53. pc=3000000E addr=1A846A84
54. pc=117C4AB8 addr=1A8358F4
55. pc=3000000E addr=1A8358F4
56. pc=117C4C34 addr=1A8358F4
57. pc=117C4C2C addr=1A846A84
58. pc=117C4AF0 addr=1A846A84
59. pc=3000000E addr=1A846A84
60. pc=117C4AB8 addr=1A8358F4
61. pc=3000000E addr=1A8358F4
62. pc=117C4C34 addr=1A8358F4
63. pc=117C4C2C addr=1A846A84
64. pc=117C4AF0 addr=1A846A84

Yeouido_HQ4506_A# 

2 REPLIES 2
Leo Laohoo
VIP Community Legend

Single bit ECC count 0

Sounds like an IOS bug to me.

Shashank Singh
Cisco Employee

Check FN-62479 and ensure you are not being hit

http://www.cisco.com/en/US/ts/fn/620/fn62479.html

If you are not hitting the field notice, it is likely that you are hitting IOS bug CSCsh99171

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh99171

Fix integrated in 12.2(40)SG and later.

Cheers!