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Beginner

Repeated PS Problem with WS-C4507R+E VSS

We just performed an IOS upgrade and rebooted the VSS shelf pair based on Cisco CLI Analyzer recommendation and TAC case. Still no joy with the Power Supply that has already been RMAd. See switch output below after IOS upgrade. All serial numbers have been "Xd" out.

Fingers crossed we don't need to replace the chassis. Suggestions?

 

Log output:

 

*Jul 29 03:05:50.218: %C4K_CHASSIS-3-POWERSUPPLYSEEPROMREADFAILED: Failed to read power supply 2's serial eeprom

*Jul 29 03:05:50.218: %C4K_CHASSIS-3-POWERSUPPLYSEEPROMINVALID: Invalid data in power supply 2's serial eeprom

 

 

CE-MDF-VSS#sh ver
Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500es8-UNIVERSALK9-M), Version 03.08.06.E RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Thu 05-Apr-18 03:55 by prod_rel_team

 

Cisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

 

ROM: 15.1(1r)SG5
CE-MDF-VSS uptime is 1 day, 12 hours, 41 minutes
Uptime for this control processor is 1 day, 12 hours, 43 minutes
System returned to ROM by reload
System restarted at 22:05:15 CDT Sat Jul 28 2018
System image file is "bootflash:cat4500es8-universalk9.SPA.03.08.06.E.152-4.E6.bin"
Jawa Revision 3, RadTrooper Revision 0x0.0x41, Conan Revision 0x1B9E


Last reload reason: Reload Shelf CLI

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.


License Information for 'WS-X45-SUP8-E'
License Level: entservices Type: Permanent
Next reboot license Level: entservices

cisco WS-C4507R+E (P5040) processor (revision 2) with 4194304K bytes of physical memory.
Processor board ID FXSXXXXXXX
P5040 CPU at 2.2GHz, Supervisor 8-E
Last reset from Reload
8 Virtual Ethernet interfaces
252 Gigabit Ethernet interfaces
100 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2102

CE-MDF-VSS#

 

CE-MDF-VSS#sh mod
Switch Number: 1 Role: Virtual Switch Standby

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 48 100/1000/2500/5000/10GBaseT UPOE E Ser WS-X4748-12X48U+E CATXXXXXX 
2 48 100/1000/2500/5000/10GBaseT UPOE E Ser WS-X4748-12X48U+E CATXXXXXX
3 8 Sup 8-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP8-E CATXXXXXX 
5 48 100/1000/2500/5000/10GBaseT UPOE E Ser WS-X4748-12X48U+E CATXXXXXX
6 48 100/1000/2500/5000/10GBaseT UPOE E Ser WS-X4748-12X48U+E CATXXXXXX
7 48 100/1000/2500/5000/10GBaseT UPOE E Ser WS-X4748-12X48U+E CATXXXXXX

M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 00a6.ca59.abdc to 00a6.ca59.ac0b 1.0 Ok
2 00a2.ee13.f0a0 to 00a2.ee13.f0cf 1.0 Ok
3 0081.c4bb.53c0 to 0081.c4bb.53c7 1.3 15.1(1r)SG5 03.08.06.E Ok
5 00a6.ca59.affc to 00a6.ca59.b02b 1.0 Ok
6 00a6.ca59.b05c to 00a6.ca59.b08b 1.0 Ok
7 00a6.ca82.f604 to 00a6.ca82.f633 1.0 Ok

Mod Redundancy role Operating mode Redundancy status
----+-------------------+-------------------+----------------------------------
3 Standby Supervisor SSO Standby hot

System Failures:
----------------
Power Supply: bad/off (see 'show power')

Mod LinecardMode
----+---------------------------------------------------------------------
1 1
2 1
5 1
6 1
7 1

Switch Number: 2 Role: Virtual Switch Active

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 48 100/1000/2500/5000/10GBaseT UPOE E Ser WS-X4748-12X48U+E CATXXXXXX 
2 48 100/1000/2500/5000/10GBaseT UPOE E Ser WS-X4748-12X48U+E CATXXXXXX 
3 8 Sup 8-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP8-E CATXXXXXX

M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 00a6.ca82.f694 to 00a6.ca82.f6c3 1.0 0.0 Ok
2 00a6.ca82.f5d4 to 00a6.ca82.f603 1.0 0.0 Ok
3 0081.c4ba.bc00 to 0081.c4ba.bc07 1.3 15.1(1r)SG5 03.08.06.E Ok

Mod Redundancy role Operating mode Redundancy status
----+-------------------+-------------------+----------------------------------
3 Active Supervisor SSO Active

System Failures:
----------------
Power Supply: bad/off (see 'show power')

Mod LinecardMode
----+---------------------------------------------------------------------
11 1
12 1

 

 

 

CE-MDF-VSS#sh power

Executing the command on VSS member switch role = VSS Active, id = 2


Power Fan Inline
Supply Model No Type Status Sensor Status
------ ---------------- --------- ----------- ------- -------
PS1 PWR-C45-6000ACV AC 6000W good good good
PS1-1 220V good
PS1-2 220V good
PS2 Unknown Type Unknown bad/off bad/off n.a.

Power supplies needed by system : 1
Power supplies currently available : 1

Power Summary Maximum
(in Watts) Used Available
---------------------- ---- ---------
System Power (12V) 712 2200
Inline Power (-50V) 729 4800
Backplane Power (3.3V) 40 40
---------------------- ---- ---------
Total 1481 (not to exceed Total Maximum Available = 6000)

Output Power To Chassis Input Power
======================================= ==================
Power Measurement System Power (12V) Inline Power (-50V)
(in Watts) (+/- 12W) (+/- 50W) (+/- 5%)
------------------ ------------------ ------------------- ------------------
PS1 156 165 425
PS2 65535 65535 65535
------------------ ------------------ ------------------- ------------------
Total 65691 65700 65960

Note: System power budget is 712 Watts to accommodate peak power utilization.


Executing the command on VSS member switch role = VSS Standby, id = 1


Power Fan Inline
Supply Model No Type Status Sensor Status
------ ---------------- --------- ----------- ------- -------
PS1 PWR-C45-6000ACV AC 6000W good good good
PS1-1 220V good
PS1-2 220V good
PS2 PWR-C45-6000ACV AC 6000W good good good
PS2-1 220V good
PS2-2 220V good

Power supplies needed by system : 1
Power supplies currently available : 2

Power Summary Maximum
(in Watts) Used Available
---------------------- ---- ---------
System Power (12V) 1066 2200
Inline Power (-50V) 622 4800
Backplane Power (3.3V) 40 40
---------------------- ---- ---------
Total 1728 (not to exceed Total Maximum Available = 6000)

Output Power To Chassis Input Power
======================================= ==================
Power Measurement System Power (12V) Inline Power (-50V)
(in Watts) (+/- 12W) (+/- 50W) (+/- 5%)
------------------ ------------------ ------------------- ------------------
PS1 313 240 712
PS2 258 145 517
------------------ ------------------ ------------------- ------------------
Total 571 385 1229

Note: System power budget is 1066 Watts to accommodate peak power utilization.

CE-MDF-VSS#

 

CE-MDF-VSS#sh environment

Executing the command on VSS member switch role = VSS Active, id = 2


no temperature alarms


Module Sensor Temperature Status
------+--------------------------+--------------------+------------
11 Air inlet 29C (56C,68C,71C) ok
11 Air inlet remote 27C (46C,59C,62C) ok
11 Air outlet 38C (66C,76C,79C) ok
11 Air outlet remote 38C (60C,71C,74C) ok
12 Air inlet 28C (56C,68C,71C) ok
12 Air inlet remote 26C (46C,59C,62C) ok
12 Air outlet 35C (66C,76C,79C) ok
12 Air outlet remote 34C (60C,71C,74C) ok
13 Air inlet 26C (50C,66C,72C) ok
13 Air outlet 40C (73C,80C,92C) ok
13 XPP 60C (101C,120C,123C) ok
13 IFE 35C (65C,90C,120C) ok
13 CONAN 41C (67C,82C,100C) ok
13 CPU 37C (69C,102C,105C) ok

Power Fan Inline
Supply Model No Type Status Sensor Status
------ ---------------- --------- ----------- ------- -------
PS1 PWR-C45-6000ACV AC 6000W good good good
PS1-1 220V good
PS1-2 220V good
PS2 Unknown Type Unknown bad/off bad/off n.a.

Power supplies needed by system : 1
Power supplies currently available : 1

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Switch Bandwidth Utilization : 0%

Supervisor Led Color : Orange

Module 11 Status Led Color : Green PoE Led Color : Green
Module 12 Status Led Color : Green PoE Led Color : Green
Module 13 Status Led Color : Orange  <--- this should be the active sup in switch 2 (VSS)

Beacon Led Status : off


Fantray : Good
Fantray removal timeout : 240

Power consumed by Fantray : 165 Watts


Executing the command on VSS member switch role = VSS Standby, id = 1


no temperature alarms


Module Sensor Temperature Status
------+--------------------------+--------------------+------------
1 Air inlet 29C (56C,68C,71C) ok
1 Air inlet remote 28C (46C,59C,62C) ok
1 Air outlet 40C (66C,76C,79C) ok
1 Air outlet remote 40C (60C,71C,74C) ok
2 Air inlet 29C (56C,68C,71C) ok
2 Air inlet remote 26C (46C,59C,62C) ok
2 Air outlet 36C (66C,76C,79C) ok
2 Air outlet remote 36C (60C,71C,74C) ok
3 Air inlet 26C (50C,66C,72C) ok
3 Air outlet 42C (73C,80C,92C) ok
3 XPP 61C (101C,120C,123C) ok
3 IFE 40C (65C,90C,120C) ok
3 CONAN 43C (67C,82C,100C) ok
3 CPU 38C (69C,102C,105C) ok
5 Air inlet 27C (56C,68C,71C) ok
5 Air inlet remote 25C (46C,59C,62C) ok
5 Air outlet 34C (66C,76C,79C) ok
5 Air outlet remote 34C (60C,71C,74C) ok
6 Air inlet 28C (56C,68C,71C) ok
6 Air inlet remote 26C (46C,59C,62C) ok
6 Air outlet 37C (66C,76C,79C) ok
6 Air outlet remote 36C (60C,71C,74C) ok
7 Air inlet 31C (56C,68C,71C) ok
7 Air inlet remote 30C (46C,59C,62C) ok
7 Air outlet 40C (66C,76C,79C) ok
7 Air outlet remote 40C (60C,71C,74C) ok

Power Fan Inline
Supply Model No Type Status Sensor Status
------ ---------------- --------- ----------- ------- -------
PS1 PWR-C45-6000ACV AC 6000W good good good
PS1-1 220V good
PS1-2 220V good
PS2 PWR-C45-6000ACV AC 6000W good good good
PS2-1 220V good
PS2-2 220V good

Power supplies needed by system : 1
Power supplies currently available : 2

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Switch Bandwidth Utilization : 0%

Supervisor Led Color : Green

Module 1 Status Led Color : Green PoE Led Color : Green
Module 2 Status Led Color : Green PoE Led Color : Green
Module 3 Status Led Color : Green
Module 5 Status Led Color : Green PoE Led Color : Green
Module 6 Status Led Color : Red PoE Led Color : Green   <-- new issue with module 6 - 2b addressed!
Module 7 Status Led Color : Green PoE Led Color : Green

Beacon Led Status : off


Fantray : Good
Fantray removal timeout : 240

Power consumed by Fantray : 165 Watts

CE-MDF-VSS#

Everyone's tags (1)
4 REPLIES 4
Highlighted
Hall of Fame Expert

Re: Repeated PS Problem with WS-C4507R+E VSS

This may not be such a good news.  I found this document that says:

Error Message C4K_CHASSIS-3-BACKPLANESEEPROMREADFAILED: Failed to read backplane's serial eeprom, read [dec], expected size [dec] Explanation Reading the backplane's serial eeprom failed. Recommended Action Power cycle the switch. If that does not work, return the chassis.

Link:

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst4500/15-1/XE_330SG/system/messages/sem_15_1/emsg.pdf

 

Hopefully, TAC has a better answer than this.

 

HTH

Highlighted
Beginner

Re: Repeated PS Problem with WS-C4507R+E VSS

Thank you, Reza. We just rebooted the VSS pair this weekend with the latest SafeHarbor IOS-XE version and the power supply is still showing an issue. 

Highlighted
Hall of Fame Expert

Re: Repeated PS Problem with WS-C4507R+E VSS

Hi,

Can the TAC resolve this issue without replacing the chassis?

HTH

Highlighted
Hall of Fame Community Legend

Re: Repeated PS Problem with WS-C4507R+E VSS

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