RV042 (v3 Hardware): GUI/VPN temporarely down

[philipp.hasenfratz]

Hi all

We've bought a new RV042 (v3 Hardware) router and installed it (updated firmware to newest version 4.2.1.02tm!). All working fine VPN, Frontend accessible, routing works.

But then suddenly (somethimes after one minute, sometimes after 5 minutes), the VPN connection is lost and the frontend/GUI is not accessible anymore. The router still forwards packages (so routing works, but VPN/Frontend is not). When I restart the router, all works again and then, some time after, the next "crash" comes. ping's ok, internet connection is up and running (no packet loss or any other indication of an internet issue).

I logged the RV042 syslog-messages, no indication of any problem, no message.

Does anyone have a tipp how to proceed and fix the temporarely VPN/GUI downtime?

Cheers

Philipp

[Tom Watts]

Hi Phil, please give the sbsc a call, USA and Canada is 1.866.606.1866. Please reference the link below for other countries.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

-Tom

[philipp.hasenfratz]

Hi Tom

I'm going to contact sbsc. Thank you for your answer.

-Philipp