Supervisor card got faulty

[k_bhavsar]

Hi,

I have cisco 4507R switch with two sup-card. One of that got faulty. Sw of both sup card are different so it is possible that sup card is faulty due to this?

If this is the reason for sup card faulty than how can I resolve it?

Please refer the below log for your reference.

Chassis Type : WS-C4507R

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.

---+-----+--------------------------------------+------------------+-----------

1     2  Supervisor V 1000BaseX (GBIC)          WS-X4516           JAE1213CUGF

2     2  Supervisor V 1000BaseX (GBIC)          WS-X4516           JAE1212BP53

3     6  1000BaseX (GBIC)                       WS-X4306-GB        JAE12035F1E

M MAC addresses                    Hw        Fw                  Sw               Status

--+--------------------------------+---+------------+----------------         +---------

1 0017.5ada.5000 to 0017.5ada.5001 4.4 12.2(31r)SGA 12.2(54)SG1      Faulty

2 0017.5ada.5002 to 0017.5ada.5003 4.4 12.2(31r)SGA 12.2(31)SGA5     Ok

3 001e.7ad0.d7a6 to 001e.7ad0.d7ab 4.3                               Ok

Mod  Redundancy role     Operating mode      Redundancy status

----+-------------------+-------------------+----------------------------------

1   Standby Supervisor  RPR                 Standby cold

2   Active Supervisor   RPR                 Active

Thanks,

Krunal

[Reza Sharifi]

Hi,

Most likley, that is hardware issue.  When the image for both Sups are not the same, SSO will not work, but that does not make the Sup faulty.  You should open a ticket with TAC.  You may have to RMA the Sup.

HTH

[k_bhavsar]

Hi Reza,

Thank you.

Krunal