Supervisor Engine 720 errors

ahmad82pkn · ‎04-19-2013

hi, i have a standalone SUP720, no traffic is passing through it. only one port connected for remote telnet, its kind of backup device.

today i checked its log, and there are some wiered message.

is it a software bug or my SUP has gone bad?

any suggestion/help would be appreciated.

*Apr 19 18:19:02: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:5

*Apr 19 18:19:03: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=7% RP=2% Traffic=0%

netint_thr_active[0], Tx_Rate[658], Rx_Rate[80], dev=4[IPv6, fail=5]

*Apr 19 18:20:29: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:10

*Apr 19 18:20:30: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[676], Rx_Rate[100], dev=4[IPv6, fail=10]

*Apr 19 18:21:56: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:15

*Apr 19 18:21:57: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=1% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[636], Rx_Rate[80], dev=4[IPv6, fail=15]

*Apr 19 18:23:23: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:20

*Apr 19 18:23:24: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=7% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[636], Rx_Rate[80], dev=4[IPv6, fail=20]

*Apr 19 18:24:50: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:25

*Apr 19 18:24:51: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=5% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[538], Rx_Rate[20], dev=4[IPv6, fail=25]

*Apr 19 18:26:16: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:30

*Apr 19 18:26:17: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=1% Traffic=0%

netint_thr_active[0], Tx_Rate[578], Rx_Rate[40], dev=4[IPv6, fail=30]

*Apr 19 18:27:43: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:35

*Apr 19 18:27:44: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=6% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[608], Rx_Rate[80], dev=4[IPv6, fail=35]

*Apr 19 18:29:10: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:40

*Apr 19 18:29:11: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=5% RP=2% Traffic=0%

netint_thr_active[0], Tx_Rate[670], Rx_Rate[100], dev=4[IPv6, fail=40]

*Apr 19 18:30:36: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:45

*Apr 19 18:30:37: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[608], Rx_Rate[80], dev=4[IPv6, fail=45]

*Apr 19 18:32:03: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:50

*Apr 19 18:32:04: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=2% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[698], Rx_Rate[100], dev=4[IPv6, fail=50]

*Apr 19 18:33:30: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:55

*Apr 19 18:33:31: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[658], Rx_Rate[80], dev=4[IPv6, fail=55]

*Apr 19 18:34:56: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:60

*Apr 19 18:34:57: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[653], Rx_Rate[100], dev=4[IPv6, fail=60]

*Apr 19 18:36:23: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:65

*Apr 19 18:36:24: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=4% RP=2% Traffic=0%

netint_thr_active[0], Tx_Rate[578], Rx_Rate[60], dev=4[IPv6, fail=65]

*Apr 19 18:36:58: %CONST_DIAG-SP-6-HM_TEST_RECOVERED: Module 6 TestSPRPInbandPing recovered after 66 consecutive failure(s)

*Apr 19 18:38:24: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:5

*Apr 19 18:38:25: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[653], Rx_Rate[100], dev=4[IPv6, fail=5]

*Apr 19 18:39:35: %CONST_DIAG-SP-6-HM_TEST_RECOVERED: Module 6 TestSPRPInbandPing recovered after 8 consecutive failure(s)

*Apr 19 18:42:08: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:5

*Apr 19 18:42:09: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=4% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[670], Rx_Rate[100], dev=4[IPv6, fail=5]

*Apr 19 18:43:34: %CONST_DIAG-SP-6-HM_TEST_RECOVERED: Module 6 TestSPRPInbandPing recovered after 9 consecutive failure(s)

Reza Sharifi · ‎04-19-2013

Hi,

These messages are from Module 6. Is your sup in modules 6 or is this a line card?

What is the output of "sh module"?

HTH

ahmad82pkn · ‎04-19-2013

yes its SUP in module 6

6506BK>sh module

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

1 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX

2 48 48 port 10/100 mb RJ-45 ethernet WS-X6248-RJ-45

3 48 SFM-capable 48-port 10/100 Mbps RJ45 WS-X6548-RJ-45

4 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX

5 48 48 port 10/100 mb RJ-45 ethernet WS-X6248-RJ-45

6 2 Supervisor Engine 720 (Active) WS-SUP720-BASE

Leo Laohoo · ‎04-19-2013

Make sure the supervisor card is properly inserted/seated on the slot.

If it is, then contact Cisco TAC and get the card RMA-ed.

ahmad82pkn · ‎04-22-2013

Will do this excercise and update.

Reza Sharifi · ‎04-19-2013

In addition to what Leo suggested, it maybe also helpful if you load a different version of IOS. It could be software issue.

HTH

ahmad82pkn · ‎04-22-2013

I have same IOS running on my other 720 SUP/6506 with same cards and hardware. so i believe it might not be software issue?

InayathUlla Sharieff · ‎04-19-2013

Hi Ahmed,

This error message means that there was no communication between the

supervisor and the MSFC. This is most likely a hardware issue that could

however have been transient. The usual procedure is to monitor the router to

be sure it does not reoccur. If it happens again, then supervisor needs to

be RMA.

Whats the status of this module under show module?

Also plan for RMA of the module.

HTH

Regards

Inayath

*Plz rate all usefull posts.

ahmad82pkn · ‎04-22-2013

Error keeps coming, they enver stops.

show module shows minor errors.

6506BK#sh module

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

1 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX

2 48 48 port 10/100 mb RJ-45 ethernet WS-X6248-RJ-45

3 48 SFM-capable 48-port 10/100 Mbps RJ45 WS-X6548-RJ-45

4 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX

5 48 48 port 10/100 mb RJ-45 ethernet WS-X6248-RJ-45

6 2 Supervisor Engine 720 (Active) WS-SUP720-BASE

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

1 0008.7dce.fae8 to 0008.7dce.fb17 10.1 7.2(1) 8.5(0.46)RFW Ok

2 0050.f0af.a174 to 0050.f0af.a1a3 1.1 4.2(0.24)VAI 8.5(0.46)RFW Ok

3 0008.7dcd.f9f0 to 0008.7dcd.fa1f 6.1 6.3(1) 8.5(0.46)RFW Ok

4 0013.1a0e.0d20 to 0013.1a0e.0d4f 10.1 7.2(1) 8.5(0.46)RFW Ok

5 00d0.bce8.aba0 to 00d0.bce8.abcf 1.1 4.2(0.24)VAI 8.5(0.46)RFW Ok

6 0011.21b5.6c34 to 0011.21b5.6c37 3.2 8.1(3) 12.2(18)SXF1 Ok

Mod Sub-Module Model Serial Hw Status

---- --------------------------- ------------------ ----------- ------- -------

6 Policy Feature Card 3 WS-F6K-PFC3A 2.4 Ok

6 MSFC3 Daughterboard WS-SUP720 2.4 Ok

Mod Online Diag Status

---- -------------------

1 Minor Error

2 Pass

3 Minor Error

4 Minor Error

5 Pass

6 Minor Error

Canto do RMA, since ots not under RMA contract with Cisco :-s

InayathUlla Sharieff · ‎04-22-2013

Hi Ahmed,

If no contract for RMA. Then I would suggest to do the Hard Reset of the module on this switch and update me the result.

1- Remove all the modules which are showing Minor Error and insert it one by one.

2- Get the following outputs:

1- Show module

2- show logging

3- show diagnostic result module all.

HTH

Regards

Inayath

ahmad82pkn · ‎05-15-2013

Hi Inayat,

Sorry i am late here , actually had to involve onshore field support to help me out.

i have taken out all modules, and now only SUP720 and one FastEthernet module present in the Switch.

i asked Field support to remove all Cards, and then put back Sup720 and one FastEthernet module.

here is output of your requested commands, i hope you can guid me in some direction to resolve this issue

sh module

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

1 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX

6 2 Supervisor Engine 720 (Active) WS-SUP720-BASE

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

1 0008.7dce.fae8 to 0008.7dce.fb17 10.1 7.2(1) 8.5(0.46)RFW Ok

6 0011.21b5.6c34 to 0011.21b5.6c37 3.2 8.1(3) 12.2(18)SXF1 Ok

Mod Sub-Module Model Serial Hw Status

---- --------------------------- ------------------ ----------- ------- -------

6 Policy Feature Card 3 WS-F6K-PFC3A 2.4 Ok

6 MSFC3 Daughterboard WS-SUP720 2.4 Ok

Mod Online Diag Status

---- -------------------

1 Minor Error

6 Minor Error

--------------------------------------------------------------------------------------------------------------------------------

6506BK#sh logging

Syslog logging: enabled (0 messages dropped, 0 messages rate-limited, 0 flushes, 0 overruns)

Console logging: level debugging, 54 messages logged

Monitor logging: level debugging, 0 messages logged

Buffer logging: level debugging, 54 messages logged

Exception Logging: size (4096 bytes)

Count and timestamp logging messages: disabled

Trap logging: level informational, 45 message lines logged

Log Buffer (8192 bytes):

00:01:01: curr is 0x0

00:01:01: RP: Currently running ROMMON from S (Gold) region

*May 15 14:31:36: %SYS-6-CLOCKUPDATE: System clock has been updated from 19:31:36 UTC Wed May 15 2013 to 14:31:36 EST Wed May 15 2013, configured from console by console.

*May 15 15:31:36: %SYS-6-CLOCKUPDATE: System clock has been updated from 14:31:36 EST Wed May 15 2013 to 15:31:36 EDT Wed May 15 2013, configured from console by console.

*May 15 15:32:10: %SYS-5-CONFIG_I: Configured from memory by console

*May 15 15:32:11: %SYS-5-RESTART: System restarted --

Cisco Internetwork Operating System Software

IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF17, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Fri 25-Sep-09 10:53 by ccai

*May 15 15:32:11: %MFIB_CONST_RP-6-REPLICATION_MODE_CHANGE: Replication Mode Change Detected. Current system replication mode is Ingress

*May 15 15:32:12: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

Firmware compiled 15-Jul-09 16:40 by integ Build [100]

*May 15 15:32:12: %OIR-SP-6-CONSOLE: Changing console ownership to route processor

*May 15 15:32:13: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

*May 15 15:32:13: %FILESYS-SP-5-MISMATCH: bootflash device programming algorithm mismatch detected, reformat is recommended

00:01:09: SP: SP: Currently running ROMMON from S (Gold) region

*May 15 15:32:14: %SYS-SP-5-RESTART: System restarted --

Cisco Internetwork Operating System Software

IOS (tm) s72033_sp Software (s72033_sp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF17, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Fri 25-Sep-09 11:01 by ccai

*May 15 15:32:14: %OIR-SP-6-INSPS: Power supply inserted in slot 1

*May 15 15:32:14: %C6KPWR-SP-4-PSOK: power supply 1 turned on.

*May 15 15:32:14: %OIR-SP-6-INSPS: Power supply inserted in slot 2

*May 15 15:32:16: %C6KENV-SP-4-FANHIOUTPUT: Version 2 high-output fan-tray is in effect

*May 15 15:32:20: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 6 became active.

*May 15 15:32:20: %DIAG-SP-6-RUN_MINIMUM: Module 6: Running Minimal Diagnostics...

*May 15 15:32:46: %DIAG-SP-3-MINOR: Module 6: Online Diagnostics detected a Minor Error. Please use 'show diagnostic result ' to see test results.

*May 15 15:32:46: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 6: TestFibDevices failed

*May 15 15:32:46: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 6: TestIPv6FibShortcut failed

*May 15 15:32:46: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 6: TestL3VlanMet failed

*May 15 15:32:46: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 6: TestTransceiverIntegrity failed on port(s) 1

*May 15 15:32:46: %PM_SCP-SP-3-TRANSCEIVER_UNSUPPORTED: Unsupported transceiver in LAN port 6/1

*May 15 15:32:46: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 6: TestT

*May 15 15:32:46: %PM_SCP-SP-3-TRANSCEIVER_UNSUPPORTED: Unsupported transceiver in LAN port 6/2

*May 15 15:32:47: %OIR-SP-6-INSCARD: Card inserted in slot 6, interfaces are now online

*May 15 15:32:49: %DIAG-SP-6-RUN_MINIMUM: Module 1: Running Minimal Diagnostics...

*May 15 15:33:00: %DIAG-SP-3-MINOR: Module 1: Online Diagnostics detected a Minor Error. Please use 'show diagnostic result ' to see test results.

*May 15 15:33:00: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 1: TestL3VlanMet failed

*May 15 15:33:01: %OIR-SP-6-INSCARD: Card inserted in slot 1, interfaces are now online

*May 15 15:34:14: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:5

*May 15 15:34:15: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=9% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[698], Rx_Rate[100], dev=4[IPv6, fail=5]

*May 15 15:35:41: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:10

*May 15 15:35:42: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[658], Rx_Rate[80], dev=4[IPv6, fail=10]

*May 15 15:37:08: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:15

*May 15 15:37:09: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=3% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[698], Rx_Rate[100], dev=4[IPv6, fail=15]

*May 15 15:38:34: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:20

*May 15 15:38:35: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=4% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[556], Rx_Rate[40], dev=4[IPv6, fail=20]

*May 15 15:40:01: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 6 TestSPRPInbandPing consecutive failure count:25

*May 15 15:40:02: %CONST_DIAG-SP-6-HM_TEST_INFO: CPU util(5sec): SP=7% RP=0% Traffic=0%

netint_thr_active[0], Tx_Rate[538], Rx_Rate[20], dev=4[IPv6, fail=25]

*May 15 15:40:53: %CONST_DIAG-SP-6-HM_TEST_RECOVERED: Module 6 TestSPRPInbandPing recovered after 27 consecutive failure(s)

-------------------------------------------------------------------------------------------------------------------------------------------

6506BK# sh diagnostic result module all

Current bootup diagnostic level: minimal

Module 1: SFM-capable 48 port 10/100/1000mb RJ45

Overall Diagnostic Result for Module 1 : MINOR ERROR

Diagnostic level at card bootup: minimal

Test results: (. = Pass, F = Fail, U = Untested)

1) TestLoopback:

Port 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

----------------------------------------------------------------------------

. . . . . . . . . . . . . . . . . . . . . . . .

Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

----------------------------------------------------------------------------

. . . . . . . . . . . . . . . . . . . . . . . .

2) TestSynchedFabChannel -----------> .

3) TestL3VlanMet -------------------> F

4) TestIngressSpan -----------------> .

5) TestEgressSpan ------------------> .

6) TestAsicMemory ------------------> U

7) TestFirmwareDiagStatus ----------> .

8) TestEobcStressPing --------------> U

Module 6: Supervisor Engine 720 (Active)

Overall Diagnostic Result for Module 6 : MINOR ERROR

Diagnostic level at card bootup: minimal

Test results: (. = Pass, F = Fail, U = Untested)

1) TestScratchRegister -------------> .

2) TestSPRPInbandPing --------------> F

3) TestTransceiverIntegrity:

Port 1 2

----------

F F

4) TestActiveToStandbyLoopback:

Port 1 2

----------

U U

5) TestLoopback:

Port 1 2

----------

. .

6) TestNewIndexLearn ---------------> .

7) TestDontConditionalLearn --------> .

8) TestBadBpduTrap -----------------> .

9) TestMatchCapture ----------------> .

10) TestProtocolMatchChannel --------> .

11) TestFibDevices ------------------> F

12) TestIPv4FibShortcut -------------> .

13) TestL3Capture2 ------------------> .

14) TestIPv6FibShortcut -------------> F

15) TestMPLSFibShortcut -------------> .

16) TestNATFibShortcut --------------> .

17) TestAclPermit -------------------> .

18) TestAclDeny ---------------------> .

19) TestQoSTcam ---------------------> .

20) TestL3VlanMet -------------------> F

21) TestIngressSpan -----------------> .

22) TestEgressSpan ------------------> .

23) TestNetflowInlineRewrite:

Port 1 2

----------

U U

24) TestFabricSnakeForward ----------> .

25) TestFabricSnakeBackward ---------> .

26) TestTrafficStress ---------------> U

27) TestFibTcamSSRAM ----------------> U

28) TestAsicMemory ------------------> U

29) TestNetflowTcam -----------------> U

30) ScheduleSwitchover --------------> U

31) TestFirmwareDiagStatus ----------> .

32) TestFabricFlowControlStatus -----> U

Thank you for Every one help and interest so far

InayathUlla Sharieff · ‎05-20-2013

Hi Ahmed,

Try thi:

1- Remove all the modules

2- Just insert the Sup module on Slot 5 and check if that passes the test.

3- If you got to see as success then wait for few mins to see if that works out.

4- then try inserting module 2 and check.

5- follow the same if the sup worked fine.

If all this fails then its indication of back plane issue.

Regards

Inayath

ramprasad13 · ‎04-19-2013

What recent change made on the device before seeing this error.

Sent from Cisco Technical Support Android App

ahmad82pkn · ‎04-22-2013

it has been sitting idle since year i guess never looked at it since it was a backup hardware to be used in extreme cases, recently was just checking it by chance. and found these errors.

tried soft reload. but error still there.

Broken-Arrow · ‎05-15-2013

I have had no end of problems with supervisor modules for 6500 series. As others suggest, switch IOS and ROMMON to the latest available General Release. Avoid early deployment (they have ED in the filename).

There is a battery on the card that acts like a CMOS battery on a standard PC motherboard. If the above doesn't fix it, try taking that out and putting back in. TAC got me to do that for a bug I was getting that wouldn't let me change confreg in ROMMON or Native IOS. Do you have a spare or another router using a Sup720 that you could swap out? That would rule out a line card failure.

Just wrote all that and noticed this:

*May 15 15:32:46: %PM_SCP-SP-3-TRANSCEIVER_UNSUPPORTED: Unsupported transceiver in LAN port 6/2

The problem is whatever is in 6/2. I put money on it being a non-cisco SFP. There are two commands you are going to want here:

To enable your non-cisco transceiver:

service unsupported-transceiver

That is a hidden command, tab and ? will not help you enter that command.

Then you probably want to prevent error-disable caused by non-Cisco SFP. To do this enter:

no errdisable detect cause gbic-invalid

Then perform a reload. Even though it takes the command I am not sure it is processed until next boot up.

Caveat: The above is likely to not make you best friends with TAC. So maybe check with them first. Also you could just insert a Cisco SFP You will likely need to reload for the device to recover though.

Let me know if that fixes it. I often use Finisar SFP, but still have problems with RJ45 GBIC. Fibre seems to be ok though.