When is the most appropriate time to escalate an issue that you troubleshooting?
A. When you lack the proper to resolve the issue
B. When a more urgent issue that requires your intervention is detected
C. When you have gathered all information about an issue
D. When you have been unable to resolve the issue after 30 min
This is way to vague a question and it all depends on the issue and it's urgency.
For A. If you have an issue that is not urgent and you had time you could research it and learn the resolve, but if it is urgent and you do not know it then you should escalate right away.
For B. If you are working an issue that is important but something comes up that maybe only you have the knowledge in you may need to delegate/escalate the current issue so you can work on the new issue.
For C. When you gathered all information that is when you start troubleshooting.
For D. It may be a very urgent issue and if after 5 minutes you can't find a resolve you may need to escalate or it could be low impact and maybe you can work it for many hours before there is a need to escalate. No real set rule here.
