04-23-2015 06:36 AM - edited 03-07-2019 11:41 PM
Hi all,
My company has recently bought a VS-S720-10G-3C to replace with old sup720-3b, we have a 6509-E with two "WS-X6704-10GE (WS-F6700-CFC)" on slots 1&2. When I power the unit on, the new supervisor comes up and working, but the 10G modules go to "PwrDown" state after some errors.
The question is: Is "VS-S720-10G-3C" compatible with "WS-X6704-10GE (WS-F6700-CFC)" or it could be another problem?
Here
CORE_B#sh
Mod Ports Card Type
--- ----- -------------------------------------- ------------------ -----------
1 16 SFM-capable 16
2 4 CEF720 4 port 10-Gigabit Ethernet WS-X6704-10GE SAL1206FLMF
3 4 CEF720 4 port 10-Gigabit Ethernet WS-X6704-10GE SAL1152B91N
4 16 SFM-capable 16
5 5 Supervisor Engine 720 10GE (Active) VS-S720-10G SAL1515B3UX
7 4 SLB Application Processor Complex WS-X6066-SLB-APC SAD120500PX
Mod MAC addresses Hw Fw
--- ---------------------------------- ------ ------------ ------------ -------
1 001e
2 001e.4a79.3c00 to 001e.4a79.3c03 2.6 12.2
3 001c.584b
4 001e.4ad1.8c00 to 001e.4ad1.8c0f 2.8 6.3
5 8843
7 001e
Mod Sub-Module
---- --------------------------- ------------------ ----------- ------- -------
2 Centralized Forwarding Card WS-F6700-CFC SAL1203DJCC 4.0 PwrDown
3 Centralized Forwarding Card WS-F6700-CFC SAL1152BDE2 4.0 PwrDown
5 Policy Feature Card 3 VS-F6K-PFC3C SAL1514AFE2 1.1 Ok
--More--
00:03:50: %ONLINE-SP-6-INITFAIL: Module 1: Failed to synchronize Port
--More--
00:03:50: %C6KPWR-SP-4-DISABLED: power to module in slot 1 set off (Module Failed SCP
5 MSFC3 Daughterboard VS-F6K-MSFC3 SAL1513A93E 5.1 Ok
Mod Online Diag Status
---- -------------------
1 Unknown
2 Unknown
3 Unknown
4 Unknown
5 Pass
7 Not Applicable
00:04:29: %DIAG-SP-6-RUN_MINIMUM: Module 3: Running Minimal Diagnostics...
00:04:29: %DIAG-SP-6-RUN_MINIMUM: Module 2: Running Minimal Diagnostics...
CORE_B#
00:04:50: %ONLINE-SP-6-INITFAIL: Module 4: Failed to synchronize Port
00:04:50: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (Module Failed SCP
CORE_B#
00:04:52: %ONLINE-SP-6-INITFAIL: Module 1: Failed to synchronize Port
CORE_B#
00:04:52: %C6KPWR-SP-4-DISABLED: power to module in slot 1 set off (Module Failed SCP dnld)
CORE_B#
00:04:54: %HA_EM-6-LOG: tmpsys:/eem_policy/Mandatory.go_bootup.tcl: GOLD EEM TCL policy for boot up diagnostic
CORE_B#
00:04:54: %DIAG-SP-3-MAJOR: Module 3: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
00:04:54: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 3: TestLoopback failed on port(s) 1-4
00:04:54: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 3: TestEgressSpan failed
00:04:54: %OIR-SP-3-LC_FAILURE: Module 3 has Major online diagnostic failure, Card will be powered reset to re-run diagnostic. Please check sup-bootflash diaginfo file for previous detailed d
CORE_B#iagnostic resu
00:04:55: %OIR-SP-3-PWRCYCLE: Card in module 3, is being power-cycled off (Diagnostic Failure)
00:04:55: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (Diagnostic Failure)
CORE_B#
00:05:23: %HA_EM-6-LOG: tmpsys:/eem_policy/Mandatory.go_bootup.tcl: GOLD EEM TCL policy for boot up diagnostic
CORE_B#
00:05:23: %DIAG-SP-3-MAJOR: Module 2: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
00:05:23: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestLoopback failed on port(s) 1-4
00:05:23: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestEgressSpan failed
00:05:23: %OIR-SP-3-LC_FAILURE: Module 2 has Major online diagnostic failure, Card will be powered reset to re-run diagnostic. Please check sup-bootflash diaginfo file for previous detailed d
CORE_B#iagnostic resu
00:05:24: %OIR-SP-3-PWRCYCLE: Card in module 2, is being power-cycled off (Diagnostic Failure)
00:05:24: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Diagnostic Failure)
CORE_B#
00:05:43: %ONLINE-SP-6-INITFAIL: Module 4: Failed to synchronize Port asic
CORE_B#
00:05:43: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (Module Failed SCP dnld)
CORE_B#
00:05:51: %ONLINE-SP-6-INITFAIL: Module 1: Failed to synchronize Port asic
CORE_B#
00:05:51: %C6KPWR-SP-4-DISABLED: power to module in slot 1 set off (Module Failed SCP dnld)
00:00:02: DaughterBoard (Centralized Forwarding Card)
Firmware compiled 13-Aug-10 11:12 by integ Build [100]
00:00:05: %SYS-CFC3-5-RESTART: System restarted
CORE_B#
Thanks,
Solved! Go to Solution.
04-25-2015 03:05 AM
Dear Reza,
I upgraded the ROMMON version to 12.2
Is there any other thing I have to check
Thanks,
04-23-2015 10:02 AM
Hi Alireza,
You may have to upgrade the ROMMON version to 12.2(18r)S1 or later.
Also, your version IOS should support the module, but overall 12.2(33)SXH is over 8 years old.
I would recommend upgrading the IOS to a newer version as well.
Have a look at this doc for more info:
http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst6500/ios/12-2SX/release/notes/ol_14271/hardware.html#pgfId-3746838
HTH
04-25-2015 03:05 AM
Dear Reza,
I upgraded the ROMMON version to 12.2
Is there any other thing I have to check
Thanks,
04-25-2015 10:50 AM
Hi,
Try loading a newer version of IOS. Maybe SXi or SXj.
HTH
04-25-2015 03:16 PM
Can you post your show mod again Please? And also show version. I think you need a minimum IOS to run 6704-10GE
04-25-2015 09:12 PM
Hi all,
I removed all of the line cards except sup. and 10G modules, upgraded the IOS to 15.1(1)SY1. I even tried this on another chassis with the exact line cards, but it didn't work.
Here are the results:
CORE_A#sh mod
Mod Ports Card Type Model Serial No.
--- ----- -------------------------------------- ------------------ -----------
2 4 CEF720 4 port 10-Gigabit Ethernet WS-X6704-10GE SAL1206FLMF
3 4 CEF720 4 port 10-Gigabit Ethernet WS-X6704-10GE SAL1152B91N
5 5 Supervisor Engine 720 10GE (Active) VS-S720-10G SAL1515B3UX
Mod MAC addresses Hw Fw Sw Status
--- ---------------------------------- ------ ------------ ------------ -------
2 001e.4a79.3c00 to 001e.4a79.3c03 2.6 12.2(18r)S1 15.1(1)SY1 PwrDown
3 001c.584b.c030 to 001c.584b.c033 2.6 12.2(18r)S1 15.1(1)SY1 PwrDown
5 8843.e18a.1838 to 8843.e18a.183f 4.0 8.5(4) 15.1(1)SY1 Ok
Mod Sub-Module Model Serial Hw Status
---- --------------------------- ------------------ ----------- ------- -------
2 Centralized Forwarding Card WS-F6700-CFC SAL1203DJCC 4.0 PwrDown
3 Centralized Forwarding Card WS-F6700-CFC SAL1152BDE2 4.0 PwrDown
5 Policy Feature Card 3 VS-F6K-PFC3C SAL1514AFE2 1.1 Ok
5 MSFC3 Daughterboard VS-F6K-MSFC3 SAL1513A93E 5.1 Ok
Mod Online Diag Status
---- -------------------
2 Not Applicable
3 Not Applicable
5 Pass
CORE_A#sh ver
Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9-M), Version 15.1(1)SY1, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:16 by prod_rel_team
ROM: System Bootstrap, Version 12.2(17r)SX7, RELEASE SOFTWARE (fc1)
BOOTLDR: Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9-M), Version 15.1(1)SY1, RELEASE SOFTWARE (fc5)
CORE_A uptime is 19 minutes
Uptime for this control processor is 19 minutes
System returned to ROM by reload at 07:02:43 IR Sun Apr 26 2015 (SP by reload)
System restarted at 07:06:02 IR Sun Apr 26 2015
System image file is "sup-bootdisk
:s72033-adventerprisek9-mz.151-1.SY1.bin"
Last reload reason: power-on
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
Importers, exporters, distributors and users are responsible for
A summary of U.S.
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further
export@cisco.com.
Processor board ID SMC1130002E
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
2 Virtual Ethernet interfaces
3 Gigabit Ethernet interfaces
10 Ten Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.
65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102
Logs:
Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:16 by prod_rel_team
00:02:05: %SNMP-5-COLDSTART: SNMP agent on host CORE_A is undergoing a cold start
*Apr 26 03:34:35.567: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
*Apr 26 03:36:22.195: SP: SP: Currently running ROMMON from S (Gold) region
*Apr 26 03:36:33.091: %SW_VLAN-SP-6-VTP_DOMAIN_NAME_CHG: VTP domain name changed to Abadan.
*Apr 26 03:36:36.649: %SYS-SP-5-RESTART: System restarted
Cisco IOS Software, s72033_sp Software (s72033_sp-ADVENTERPRISEK9-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 14:40 by prod_rel_team
*Apr 26 03:36:37.197: %SYS-SP-6-BOOTTIME: Time taken to reboot after reload = 233 seconds
00:02:03: %OIR-SP-6-INSPS: Power supply inserted in slot 1
00:02:03: %C6KPWR-SP-4-PSOK: power supply 1 turned on.
00:02:04: %OIR-SP-6-INSPS: Power supply inserted in slot 2
00:02:04: %C6KPWR-SP-4-PSOK: power supply 2 turned on.
00:02:04: %C6KPWR-SP-4-PSREDUNDANTBOTHSUPPLY: in power-redundancy mode,
00:02:10: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.
00:02:13: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...
00:02:34: %SNMP-5-MODULETRAP: Module 5 [Up] Trap
00:02:32: %DIAG-SP-6-DIAG_OK: Module 5: Passed Online Diagnostics
00:02:34: %OIR-SP-6-SP_INSCARD: Card inserted in slot 5, interfaces are now online
*Mar 1 00:00:02.683:
Apr 26 03:37:54.207: %SYS-CFC2-5-RESTART: System restarted
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:13 by prod_rel_team
00:03:26: %DIAG-SP-6-RUN_MINIMUM: Module 2: Running Minimal Diagnostics...
Apr 26 03:37:54.207: CFC2: Currently running ROMMON from F2 region
*Mar 1 00:00:02.627:
Firmware compiled 03-Apr-13 08:00 by
Apr 26 03:38:01.839: %SYS-CFC3-5-RESTART: System restarted
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:13 by prod_rel_team
Apr 26 03:38:01.839: CFC3: Currently running ROMMON from F1 region
00:03:32: %DIAG-SP-6-RUN_MINIMUM: Module 3: Running Minimal Diagnostics...
00:04:03: %HA_EM-6-LOG: Mandatory
00:04:03: %DIAG-SP-3-MAJOR: Module 2: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
00:04:03: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestLoopback failed on port(s) 1-4
00:04:03: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestEgressSpan failed
00:04:04: %OIR-SP-3-LC_FAILURE: Module 2 has Major online diagnostic failure,
00:04:04: %OIR-SP-3-PWRCYCLE: Card in module 2, is being power-cycled 'off (Diagnostic Failure)'
00:04:04: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Diagnostic Failure)
00:04:42: %HA_EM-6-LOG: Mandatory
00:04:42: %DIAG-SP-3-MAJOR: Module 3: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
00:04:42: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 3: TestLoopback failed on port(s) 1-4
00:04:42: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 3: TestEgressSpan failed
00:04:43: %OIR-SP-3-LC_FAILURE: Module 3 has Major online diagnostic failure,
00:04:43: %OIR-SP-3-PWRCYCLE: Card in module 3, is being power-cycled 'off (Diagnostic Failure)'
00:04:43: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (Diagnostic Failure)
*Mar 1 00:00:02.623:
Firmware compiled 03-Apr-13 08:00 by
Apr 26 03:39:50.559: %SYS-CFC2-5-RESTART: System restarted
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:13 by prod_rel_team
00:05:22: %DIAG-SP-6-RUN_MINIMUM: Module 2: Running Minimal Diagnostics...
Apr 26 03:39:50.559: CFC2: Currently running ROMMON from F2 region
*Mar 1 00:00:02.635:
Firmware compiled 03-Apr-13 08:00 by
Apr 26 03:40:28.403: %SYS-CFC3-5-RESTART: System restarted
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:13 by prod_rel_team
00:05:57: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set
00:05:59: %HA_EM-6-LOG: Mandatory
00:05:59: %DIAG-SP-3-MAJOR: Module 2: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
00:05:59: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestLoopback failed on port(s) 1-4
00:05:59: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestEgressSpan failed
00:06:00: %OIR-SP-3-LC_FAILURE: Module 2 has Major online diagnostic failure,
00:06:00: %OIR-SP-3-PWRCYCLE: Card in module 2, is being power-cycled 'off (Diagnostic Failure)'
00:06:00: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Diagnostic Failure)
Apr 26 03:41:36.516: %SYS-CFC3-5-RESTART: System restarted
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:13 by prod_rel_team
--More--
Apr 26 03:41:36.520: CFC3: Currently running ROMMON from F1 region
--More--
00:07:09: %DIAG-SP-6-RUN_MINIMUM: Module 3: Running Minimal Diagnostics...
--More--
*Mar 1 00:00:02.631:
Firmware compiled 03-Apr-13 08:00 by
Apr 26 03:41:45.459: %SYS-CFC2-5-RESTART: System restarted
--More--
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 15.1
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 01-May-13 13:13 by prod_rel_team
--More--
00:07:18: %DIAG-SP-6-RUN_MINIMUM: Module 2: Running Minimal Diagnostics...
--More--
Apr 26 03:41:45.463: CFC2: Currently running ROMMON from F2 region
--More--
00:07:45: %HA_EM-6-LOG: Mandatory
--More--
00:07:44: %DIAG-SP-3-MAJOR: Module 3: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
00:07:44: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 3: TestLoopback failed on port(s) 1-4
00:07:44: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 3: TestEgressSpan failed
00:07:45: %OIR-SP-3-LC_FAILURE: Module 3 has Major online diagnostic failure,
--More-- c result.
00:07:45: %OIR-SP-3-PWRCYCLE: Card in module 3, is being power-cycled 'off (Diagnostic Failure)'
00:07:45: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (Diagnostic Failure)
--More--
00:08:23: %HA_EM-6-LOG: Mandatory.go_bootup.tcl: GOLD EEM TCL policy for boot up diagnostic
--More--
00:08:23: %DIAG-SP-3-MAJOR: Module 2: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
00:08:23: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestLoopback failed on port(s) 1-4
00:08:23: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 2: TestEgressSpan failed
00:08:23: %OIR-SP-3-LC_FAILURE: Module 2 has Major online diagnostic failure, Card will be powered down. Please check sup-bootflash diaginfo file for detailed diagnostic result.
--More--
00:08:23: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Diagnostic Failure)
Thanks,
04-25-2015 10:29 PM
Which Fan Tray do you have? WWhat Power Supplies are in the Chassis?
04-26-2015 02:57 AM
I only have one vs-s720-10g-3c, and I can't replace and check if another one will work correctly.
here are the show power command output:
CORE_A#sh power
system power redundancy mode = redundant
system power total = 2771.16 Watts (65.98 Amps @ 42V)
system power used = 826.56 Watts (19.68 Amps @ 42V)
system power available = 1944.60 Watts (46.30 Amps @ 42V)
Power-Capacity PS-Fan Output Oper
PS Type Watts A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1 WS-CAC-3000W 2771.16 65.98 OK OK on
2 WS-CAC-3000W 2771.16 65.98 OK OK on
Pwr-Allocated Oper
Fan Type Watts A @42V State
---- ------------------ ------- ------ -----
1 WS-C6509-E-FAN 150.36 3.58 OK
Pwr-Requested Pwr-Allocated Admin Oper
Slot Card-Type Watts A @42V Watts A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
2 WS-X6704-10GE 295.26 7.03 - - on off (Diagnostic Failure)
3 WS-X6704-10GE 295.26 7.03 - - on off (Diagnostic Failure)
5 VS-S720-10G 338.10 8.05 338.10 8.05 on on
6 (Redundant Sup) - - 338.10 8.05 - -
system auxiliary power mode = off
system auxiliary power redundancy operationally = non-redundant
system primary connector power limit = 10920.00 Watts (260.00 Amps @ 42V)
system auxiliary connector power limit = 10500.00 Watts (250.00 Amps @ 42V)
system primary power used = 826.56 Watts (19.68 Amps @ 42V)
04-26-2015 10:01 AM
Hi,
Just one question, if you use back your sup720-3b, are the modules coming up?
04-26-2015 09:44 PM
Hi,
Yes, when I use the sup720-3b, everything is fine and fully operational.
04-26-2015 10:15 PM
We have to consider two options
1)Your VS-720-10ge is faulty
2)The way diagnostic check is done is changed from 3b to 10ge.
To isolate,
Do you have any other modules other than 6704 to check? AS it looks like other than the sup, all modules power is down.
04-27-2015 01:21 AM
I do have
04-25-2015 11:06 PM
Do these cards work in any other chassis with the same supervisor and code? Any attempts to physically re-seat these cards helped?
04-25-2015 11:02 PM
Endorsed by mistake. Ignore it. We really need to have an undo for endorsements.
05-20-2015 01:43 AM
Dear Alireza
Is it possible the problem of daughter card? I saw a "Cisco Noted document" http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63743.html". The error message is same as yours"C6KPWR-SP-4-DISABLED: power to module in slot 1 set off (Module Failed SCP dnld) "
Your line cards are older than the VS-S720-10G-3C according to Serial number of your inventory. So the VS-S720-10G-3C daughter card maybe not compatible with line card. So could you remove daughter card of Supervisor and line card, then test all items again ?
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