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VS-SUP2T-10G crashes at boot - stucks at rommon.

Hi everyone,

 

I am in the process of upgrading a 6509 switch from WS-SUP720-3B to VS-SUP2T-10G. When I installed the 2 line cards, one of them came with the following error:

 

System Bootstrap, Version 12.2(50r)SYS3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2012 by cisco Systems, Inc.

PYRAMID platform with 2097152 Kbytes of main memory


Autoboot executing command: "boot "

 

bootdisk:%s72044-atafslib-m: Digitally Signed Release Software with key version A


Initializing ATA monitor library...

string is bootdisk:s2t54-ipbasek9-mz.SPA.152-1.SY4.bin

 

bootdisk:%s72044-atafslib-m: Digitally Signed Release Software with key version A


Initializing ATA monitor library...

 

bootdisk:s2t54-ipbasek9-mz.SPA.152-1.SY4.bin: Digitally Signed Release Software with key version A

 

Self extracting the image... [OK]

Self decompressing the image : ########################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################### [OK]

*** No sreloc section
Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

 

Cisco IOS Software, s2t54 Software (s2t54-IPBASEK9-M), Version 15.2(1)SY4, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Mon 10-Apr-17 14:56 by prod_rel_team

Uncorrectable read, I/O timeout access address 0xFA5A4010

I/O bus timeout interrupt status register 0x80000000

%Software-forced reload


02:21:24 UTC Sat Jun 8 2019: Unexpected exception to CPU: vector 1500, PC = 0x52D1974 , LR = 0x52D190C
-Traceback= 0x52D1974z 0x86D5428z 0x52C5AB0z 0x505C658z 0x505C658z 0x52C5B60z
Traceback sent to CMP
CPU Register Context:
MSR = 0x00029200 CR = 0x28000082 CTR = 0x076FEDA0 XER = 0x00000000
R0 = 0x052D190C R1 = 0x52DD87D8 R2 = 0xFFF7FFF7 R3 = 0x52E21E48
R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x0A210830 R7 = 0x00000000
R8 = 0x0C270000 R9 = 0x00000000 R10 = 0x00029200 R11 = 0x076FEDA0
R12 = 0x24000048 R13 = 0x0121F000 R14 = 0x05F31CCC R15 = 0x00000000
R16 = 0x00000000 R17 = 0x0DF80000 R18 = 0x0C250000 R19 = 0x11D10000
R20 = 0x0C24803C R21 = 0x0C609FF0 R22 = 0x106194F4 R23 = 0x106193EC
R24 = 0x106195F8 R25 = 0x10620000 R26 = 0x0000FFFF R27 = 0x0DF85118
R28 = 0x00000002 R29 = 0x0C2729F4 R30 = 0x52DD8804 R31 = 0x00000000

TEXT_START : 0x0410015C
DATA_START : 0x0C000000

*** System received a Software Forced Crash ***

signal= 0x17, code= 0x1500, context= 0xdff9be4

PC = 0x52d1974, Vector = 0x1500, SP = 0x52dd87d8

 

System Bootstrap, Version 12.2(50r)SYS3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2012 by cisco Systems, Inc.

PYRAMID platform with 2097152 Kbytes of main memory


rommon 1 >

 

 

I have tried powering off the module using hw-module module x reset with no success. I have also re-seated the card with the same results.

 

Is there any way I can get away without an RMA?

 

Cheers.

1 REPLY 1
Hall of Fame Expert

Re: VS-SUP2T-10G crashes at boot - stucks at rommon.

Hello,

it looks like a critical issue.

 

>>Uncorrectable read, I/O timeout access address 0xFA5A4010

I/O bus timeout interrupt status register 0x80000000

 

And

 

>>

*** System received a Software Forced Crash ***

signal= 0x17, code= 0x1500, context= 0xdff9be4

PC = 0x52d1974, Vector = 0x1500, SP = 0x52dd87d8

 

I have tried to look for any occurrence of signal= 0x17, code= 0x1500, context= 0xdff9be4.

 

I have found a report of a German provider. It is related to an older supervisor but their corrective action was an RMA,

You can see here

http://status.ovh.com/?do=details&id=2850

 

Hope to help

Giuseppe

 

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