WAAS Error logs : cms_clock_alarm & psu_present

[balakrishnansenthil]

Hi,

We are getting below error logs on our WAAS. Please check and let me know for the reason.

The both PSU is connected working fine.

Logs:
-------
WAAS#sh alarms detail

Critical Alarms:
----------------
None

Major Alarms:
-------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 cms_clock_alarm           cms
     Nov  7 01:38:28.314 SGT, Environment Alarm, #000391, 3000:700002
     WAE clock needs to be synchronized with the primary CM to make time-sensitive features like statistics, status monitoring
and event scheduling work correctly.

   2 psu_present               sysmon/psu1_present          not installed
     Oct 24 10:29:05.264 SGT, Equipment Alarm, #000010, 1000:445041
     Power Supply Unit (PSU1) is not installed

   3 psu_present               sysmon/psu2_present          not installed
     Oct 24 10:23:57.872 SGT, Equipment Alarm, #000009, 1000:445041
     Power Supply Unit (PSU2) is not installed

Minor Alarms:
-------------
None

WAAS#

Thanks.....

Regards,
Senthil

[Ivan Shirshin]

Hi,

You may be having issues with power bay or hitting one of the bugs:

     CSCtw58778    WAVE694 raised alarm for missing PSU

     CSCtq33146    PSU "No Power" Alarm Raised After AC Power Cycle

Try the workaround:

- Perform a graceful DC power off using the CLI command "shutdown poweroff"

before turning off the AC power supply.

OR

- If the device lost power for any unexpected reason and the "no power" alarm exists, check the PSU status by using the command "show hardware | inc Power".

Look for status of the PSU reported in the alarm.  If there is a mismatch in the status, clear SEL logs using "clear bmc event-log" and reboot the device.

Also note this post should be moved to "Wide Area Application Services (WAAS)".

Kind Regards,
Ivan Shirshin

**Please grade this post if you find it useful.

[balakrishnansenthil]

Thank you Ivan,

Please find the logs you requested but our power cables is working fine there is no issues.

Please update me ASAP.

-WAAS001#show hardware | inc Power
System Power Restore       : Power On
Primary Power Supply Unit (Disconnected; No power)
Redundant Power Supply Unit (Disconnected; No power)
-WAAS001#

-WAAS004#show hardware | inc Power
System restart reason: Power-on.
System Power Restore       : Power On
Primary Power Supply Unit (Disconnected; No power)
Redundant Power Supply Unit (Disconnected; No power)
-WAAS004#

[Ivan Shirshin]

Hi,

Did you try the workaround for potential bugs with such symptoms I posted above? Or upgrade the code to have those fixed. Specifically, the following DDTS seems to be a good match:

     CSCtq33146 - PSU "No Power" Alarm Raised After AC Power Cycle

Also, I recommend to move this thread into "Wide Area Application Services (WAAS)" - this way you get more views from experts on this platform. It is currently in LAN, which is incorrect.

Kind Regards,
Ivan Shirshin

**Please grade this post if you find it useful.