Have a listen to the mov file (attached).
This is a recording of a phone conversation between a phone scammer and an old man named Lenny.
Listen very carefully to what the phone scammer, named Jennifer. Somewhere in the 0:49 mark, Lenny asks Jennifer a question. She became "confused" because she does not know how to respond to Lenny's simple question. Why? Because Jennifer is reading from a script. Every form of interaction is all "scripted". If someone asks "this" question, reply "this".
Level 2 engineers do not need "scripts" to answer questions. If you are saying that you want to know all the known questions for a Level 2 network engineer's job, then you are not ready.