Wireless controller-serail number not reflecting

[anas.awad]

The customer disposed of some material, empty boxes, one of these boxes for mobility express bundle " AIR-AP1702I-E-WLC ". i have tried CLI to get the serial number, for Cisco contracts purpose & activation.it starts with SBUNDLExxxxxxxxxxxx

could not find it by:

show inventory

show sysinfo

show lic udi

or GUI.

output is

Device# PID                     SN                      UDI
--------------------------------------------------------------------------------
*0      AIR-CT2504-K9           PSZ19201XXX             AIR-CT2504-K9:PSZ19201XXX

Burned-in MAC Address............................ DC:EB:94:XX:XX:XX
Maximum number of APs supported.................. 75
NAME: "Chassis"    , DESCR: "Cisco 2500 Series Wireless LAN Controller"
PID: AIR-CT2504-K9,  VID: V05,  SN: PSZ19201XXX

(Cisco Controller) >

is there anyway to get what was written on the box?

[Leo Laohoo]

SBUNDLExxxxxxxxxxxx

This is NOT the serial number of the WLC.  

PID: AIR-CT2504-K9,  VID: V05,  SN: PSZ19201XXX

This is the serial number of the controller.

[anas.awad]

Thank You.

But there is serial number looks like the mentioned form, i will share the picture once i have it

[Leo Laohoo]

But there is serial number looks like the mentioned form, i will share the picture once i have it

Do me a favour.  Go HERE, log in to your CCO account and enter the serial number of the WLC as I've pointed out. 

[anas.awad]

Hi Leo,

Yes, you are correct. But please have a look at the attached, this is what im talking about.

[Leo Laohoo · Accepted solution]

But please have a look at the attached, this is what im talking about.

Ok, here goes ... 

The Mobility Express Bundle comes in three pieces:  One unit WLC and two units of APs.  To make tracking and inventory control easier, the warehouse people put all three components in one big box.  And to make sure they know what items are in each box, they assign a fictitious serial number in the box.  

I never use the "bundle serial number" to attach the three components into a single Service Contract.  There's a significant chance that entering this "bundle serial number" will only slow things down as Cisco Entitlements Team will go about looking for what the serial number means.  

[anas.awad]

Thank You Leo,

I'll try and explain this for the Purchasing department.