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WS-3560X-24T-S upgrade problem.

Hello!

Have a problem with device IOS upgrade.

Switch WS-3560-24T-S

Current IOS version c3560e-universalk9npe-mz.122-55.SE13.bin

Current bottloadr 12.2(53r)SE1

 

I want to upgrade ios to c3560e-universalk9npe-mz.152-4.E8.bin

I download ios from cisco.com and copy it to switch flash.

Then I change boot marker to new image and reload device.

Then in terminal I see:

 

Initializing Flash...
mifs[2]: 10 files, 1 directories
mifs[2]: Total bytes : 2097152
mifs[2]: Bytes used : 612352
mifs[2]: Bytes available : 1484800
mifs[2]: mifs fsck took 2 seconds.
mifs[3]: 0 files, 1 directories
mifs[3]: Total bytes : 4194304
mifs[3]: Bytes used : 1024
mifs[3]: Bytes available : 4193280
mifs[3]: mifs fsck took 3 seconds.
mifs[4]: 5 files, 1 directories
mifs[4]: Total bytes : 524288
mifs[4]: Bytes used : 9216
mifs[4]: Bytes available : 515072
mifs[4]: mifs fsck took 0 seconds.
mifs[5]: 5 files, 1 directories
mifs[5]: Total bytes : 524288
mifs[5]: Bytes used : 9216
mifs[5]: Bytes available : 515072
mifs[5]: mifs fsck took 1 seconds.
mifs[6]: 316 files, 9 directories
mifs[6]: Total bytes : 57671680
mifs[6]: Bytes used : 44302336
mifs[6]: Bytes available : 13369344
mifs[6]: mifs fsck took 42 seconds.
...done Initializing Flash.
done.
Loading "flash:/c3560e-universalk9npe-mz.152-4.E8.bin"...@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "flash:/c3560e-universalk9npe-mz.152-4.E8.bin" uncompressed and installed, entry point: 0x3000
executing...


Loading "flash:/c3560e-universalk9npe-mz.122-55.SE13.bin"...@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "flash:/c3560e-universalk9npe-mz.122-55.SE13.bin" uncompressed and installed, entry point: 0x3000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer

 

...


Image text-base: 0x00003000, data-base: 0x02800000

Initializing flashfs...
Using driver version 1 for media type 2
mifs[3]: 10 files, 1 directories
mifs[3]: Total bytes : 2097152
mifs[3]: Bytes used : 612352
mifs[3]: Bytes available : 1484800
mifs[3]: mifs fsck took 1 seconds.
mifs[3]: Initialization complete.

mifs[4]: 0 files, 1 directories
mifs[4]: Total bytes : 4194304
mifs[4]: Bytes used : 1024
mifs[4]: Bytes available : 4193280
mifs[4]: mifs fsck took 0 seconds.
mifs[4]: Initialization complete.

mifs[5]: 5 files, 1 directories
mifs[5]: Total bytes : 524288
mifs[5]: Bytes used : 9216
mifs[5]: Bytes available : 515072
mifs[5]: mifs fsck took 0 seconds.
mifs[5]: Initialization complete.

mifs[6]: 5 files, 1 directories
mifs[6]: Total bytes : 524288
mifs[6]: Bytes used : 9216
mifs[6]: Bytes available : 515072
mifs[6]: mifs fsck took 0 seconds.
mifs[6]: Initialization complete.

mifs[7]: 316 files, 9 directories
mifs[7]: Total bytes : 57671680
mifs[7]: Bytes used : 44302336
mifs[7]: Bytes available : 13369344
mifs[7]: mifs fsck took 0 seconds.
mifs[7]: Initialization complete.

...done Initializing flashfs.

Checking for Bootloader upgrade.. not needed
POST: CPU MIC register Tests : Begin
POST: CPU MIC register Tests : End, Status Passed

POST: MA BIST : Begin
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: SF ASIC BIST : Begin
POST: SF ASIC BIST : End, Status Passed

POST: Switch Fabric Memory Tests : Begin
POST: Switch Fabric Memory Tests : End, Status Passed

POST: CPU MIC interface Loopback Tests : Begin
POST: CPU MIC interface Loopback Tests : End, Status Passed

POST: PortASIC RingLoopback Tests : Begin
POST: PortASIC RingLoopback Tests : End, Status Passed

extracting front_end/front_end_ucode_info (309 bytes)
POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin
POST: PortASIC Port Loopback Tests : End, Status Passed

POST: EMAC Loopback Tests : Begin
POST: EMAC Loopback Tests : End, Status Passed

Waiting for Port download...Complete

 

And then switch load with old IOS.

What could be the problem?

14 REPLIES 14
Highlighted
Hall of Fame Community Legend

Use the automated command "archive download-sw tftp://<TFTP IP ADDRESS>/filename.tar" to upgrade the firmware. Don't just copy the BIN file to the switch.
Highlighted

I try to update IOS as you said.

I copy tar file into usbflash, insert usbflash into switch and enter command:

archive download-sw usbflash0:c3560e-universalk9npe-tar.152-4.E8.tar

and then:

 

examining image...
extracting info (112 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/info (624 bytes)
extracting info (112 bytes)

System Type: 0x00000002
Ios Image File Size: 0x01989A00
Total Image File Size: 0x01E93A00
Minimum Dram required: 0x08000000
Image Suffix: universalk9npe-152-4.E8
Image Directory: c3560e-universalk9npe-mz.152-4.E8
Image Name: c3560e-universalk9npe-mz.152-4.E8.bin
Image Feature: IP|LAYER_3|PLUS|SSH|3DES|MIN_DRAM_MEG=128

Old image for switch 1: unknown

Extracting images from archive into flash...
c3560e-universalk9npe-mz.152-4.E8/ (directory)
extracting c3560e-universalk9npe-mz.152-4.E8/info (624 bytes)
c3560e-universalk9npe-mz.152-4.E8/html/ (directory)
extracting c3560e-universalk9npe-mz.152-4.E8/html/gaaggrement.shtml (2228 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/toolbar.js (7210 bytes)
c3560e-universalk9npe-mz.152-4.E8/html/help/ (directory)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/support.shtml (5360 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/xsetstd.htm (19342 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/psets.htm (7315 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/telnet.htm (3506 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/trends.htm (6656 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/pstatus.htm (7057 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/xsetip.htm (6314 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/cna.htm (2799 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/toc.shtml (11407 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/pstats.htm (11919 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/helptoolbar.shtml (13273 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/support1.htm (3064 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/html/help/help.htm (2131 bytes)

...

extracting c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin (26775552 bytes)
extracting c3560e-universalk9npe-mz.152-4.E8/dc_default_profiles.txt (202755 bytes)
extracting info (112 bytes)

Installing (renaming): `flash:update/c3560e-universalk9npe-mz.152-4.E8' ->
`flash:/c3560e-universalk9npe-mz.152-4.E8'
New software image installed in flash:/c3560e-universalk9npe-mz.152-4.E8


All software images installed.

 

then I enter wr command and reload switch.

But after reload switch was loading with old image.

Highlighted
Hall of Fame Community Legend

Easy enough to fix.
Kindly post the complete output to the following commands:
1. sh boot; and
2. dir

Alternatively, try this: 

conf t

boot system flash flash:c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin

end

wr

Highlighted

Directory of flash:/

2 -rwx 5280 Apr 8 1993 23:24:14 +00:00 old.text
3 -rwx 1096 Mar 12 2019 04:18:08 +00:00 vlan.dat
4 -rwx 14572173 Jan 1 1970 00:22:55 +00:00 c3560e-universalk9npe-mz.122-55.SE13.bin
11 -rwx 4120 Mar 1 1993 00:03:33 +00:00 multiple-fs
6 -rwx 2274 Mar 1 1993 00:04:37 +00:00 private-config.text
7 drwx 512 Mar 1 1993 00:20:59 +00:00 c3560e-universalk9npe-mz.152-4.E8
10 -rwx 7111 Mar 1 1993 00:04:37 +00:00 config.text

57671680 bytes total (15962112 bytes free)

 



SW#sh boot
BOOT path-list : flash:/c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin
Config file : flash:/config.text
Private Config file : flash:/private-config.text
Enable Break : no
Manual Boot : no
HELPER path-list :
Auto upgrade : yes
Auto upgrade path :
NVRAM/Config file
buffer size: 524288
Timeout for Config
Download: 0 seconds
Config Download
via DHCP: disabled (next boot: disabled)

 

boot system flash flash:c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin - already, but no effect. 

After change boot path a was enter wr command , and check boor var, and she is stay correct. (boot system flash flash:c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin)

Highlighted
Hall of Fame Community Legend

del /f /r flash:c3560e-universalk9npe-mz.122-55.SE13.bin
reload
Highlighted

I delete old ios file as you say, by del /f /r flash:c3560e-universalk9npe-mz.122-55.SE13.bin

then I check boot record, it bee correct (with new image) , then wr and reload

 

after that:

 

*Mar 1 00:10:03.904 UTC: %SYS-5-RELOAD: Reload requested by gpnadmin on console. Reload reason: Reload command
*Mar 1 00:10:13.911 UTC: %AAA-3-DROPACCTFAIL: Accounting record dropped, send to server failed: system
Using driver version 1 for media type 2
Xmodem file system is available.
The password-recovery mechanism is enabled.
Initializing Flash...
mifs[2]: 10 files, 1 directories
mifs[2]: Total bytes : 2097152
mifs[2]: Bytes used : 612352
mifs[2]: Bytes available : 1484800
mifs[2]: mifs fsck took 1 seconds.
mifs[3]: 0 files, 1 directories
mifs[3]: Total bytes : 4194304
mifs[3]: Bytes used : 1024
mifs[3]: Bytes available : 4193280
mifs[3]: mifs fsck took 4 seconds.
mifs[4]: 5 files, 1 directories
mifs[4]: Total bytes : 524288
mifs[4]: Bytes used : 9216
mifs[4]: Bytes available : 515072
mifs[4]: mifs fsck took 0 seconds.
mifs[5]: 5 files, 1 directories
mifs[5]: Total bytes : 524288
mifs[5]: Bytes used : 9216
mifs[5]: Bytes available : 515072
mifs[5]: mifs fsck took 1 seconds.
mifs[6]: 7 files, 2 directories
mifs[6]: Total bytes : 57671680
mifs[6]: Bytes used : 27019264
mifs[6]: Bytes available : 30652416
mifs[6]: mifs fsck took 40 seconds.
...done Initializing Flash.
done.
Loading flash:/c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin...@@@@@@@@@@@@@@@@@...@@@@@@@@@@@@@@@@@@@@@
File "flash:/c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin" uncompressed and installed, entry point: 0x3000
executing...


Loading flash:/c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin...@@@@@@@@@@@@@@@@@...@@@@@@@@@@@@@@@@@@@@@
File flash:/c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin uncompressed and installed, entry point: 0x3000
executing...

Boot process failed...

 

The system is unable to boot automatically. The BOOT
environment variable needs to be set to a bootable
image.


switch:

 

Highlighted
Hall of Fame Community Legend

boot flash:/c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin
Highlighted

Of course I already do it after download new ios to SW. 

Download new ios -> boot flash:/c3560e-universalk9npe-mz.152-4.E8/c3560e-universalk9npe-mz.152-4.E8.bin -> wr -> reload

And no effect.

After reload switch uncompressed both (c3560e-universalk9npe-mz.122-55.SE13 and c3560e-universalk9npe-mz.152-4.E8 ) image, but download with c3560e-universalk9npe-mz.122-55.SE13. 

Regardless of the fact that before this another boot variable was set. 
Highlighted
Hall of Fame Community Legend

Ok, try using 12.2(55)SE and try that IOS again.
Highlighted

I try it, same problem.

 

If in internal flash 2 ios (old and new) located and boot = path to new ios - switch uncompressed old ios then uncompressed new and download with old ios.

If in internal flash 1 new ios and boot = path to new ios - switch after reload uncompressed new ios and go to rommon.

After all boot all boot change procedures I do "write mem" command.

Highlighted
VIP Mentor

Hi
Please post the show boot and dir flash:
did you save after changing boot statement or else it will just reload old too
also did you verify the md5 when the image was loaded onto the switch in case it got corrupt and match its output to the download section md5

example
verify /md5 flash:cat3k_caa-iosd-universalk9.SPA.152-2.E7b.pkg
Highlighted

Of course I save boot statement and verify ios image before change boot. Verify is OK.

 

Directory of flash:/

2 -rwx 5280 Apr 8 1993 23:24:14 +00:00 old.text
3 -rwx 1096 Mar 12 2019 04:18:08 +00:00 vlan.dat
4 -rwx 14572173 Jan 1 1970 00:22:55 +00:00 c3560e-universalk9npe-mz.122-55.SE13.bin
5 -rwx 26775552 Mar 30 2011 01:33:46 +00:00 c3560e-universalk9npe-mz.152-4.E8.bin
7 -rwx 2274 Mar 1 1993 00:04:37 +00:00 private-config.text
8 drwx 512 Apr 8 2019 11:44:27 +00:00 c3560e-universalk9-mz.122-55.SE5
325 -rwx 7111 Mar 1 1993 00:04:37 +00:00 config.text
326 -rwx 4120 Mar 1 1993 00:03:33 +00:00 multiple-fs

 

BOOT path-list : flash:/c3560e-universalk9npe-mz.152-4.E8.bin
Config file : flash:/config.text
Private Config file : flash:/private-config.text
Enable Break : no
Manual Boot : no
HELPER path-list :
Auto upgrade : yes
Auto upgrade path :
NVRAM/Config file
buffer size: 524288
Timeout for Config
Download: 0 seconds
Config Download
via DHCP: disabled (next boot: disabled)

Highlighted
VIP Advisor

Hi @EvgeniyE ,

 

Share what is your configuration record.

 

show version

 

Regards

Highlighted

Cisco IOS Software, C3560E Software (C3560E-UNIVERSALK9NPE-M), Version 12.2(55)SE13, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Fri 07-Sep-18 00:11 by prod_rel_team
Image text-base: 0x00003000, data-base: 0x02800000

ROM: Bootstrap program is C3560E boot loader
BOOTLDR: C3560E Boot Loader (C3560X-HBOOT-M) Version 12.2(53r)SE1, RELEASE SOFTWARE (fc1)

SW03 uptime is 6 minutes
System returned to ROM by power-on
System image file is "flash:/c3560e-universalk9npe-mz.122-55.SE13.bin"

 

License Level: ipbase
License Type: Permanent
Next reload license Level: ipbase

cisco WS-C3560X-24 (PowerPC405) processor (revision A0) with 262144K bytes of memory.
Last reset from power-on
2 Virtual Ethernet interfaces
1 FastEthernet interface
28 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Model revision number : A0
Motherboard revision number : B0
Model number : WS-C3560X-24T-S
Top Assembly Revision Number : C0
Version ID : V06
Hardware Board Revision Number : 0x05


Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 30 WS-C3560X-24 12.2(55)SE13 C3560E-UNIVERSALK9NPE-M


Configuration register is 0xF

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