WS-4507R-E VSS not supported

[med_lamine]

Hi all,

i got issue with  Vss configuration on WS-C4507R+E with  WS-X4648-RJ45-E line  cards   and Sup 8L-E 10GE

when the chassis is on standalome mode the line card WS-X4648-RJ45-E  works correctly , but as i activate VSS mode ,  the line card   shown as Unsupported module

bellow show module

Switch Number: 2 Role: Virtual Switch Active

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
 1    12  10GE SFP+                              WS-X4712-SFP+E     
 2     0  Unsupported module                     WS-X4648-RJ45-E   
 3     4  Sup 8L-E 10GE (SFP+), 1000BaseX (SFP)  WS-X45-SUP8L-E    

 M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
 1 cc16.7e03.0ce8 to cc16.7e03.0cf3 2.0                               Ok       
 2 001d.4505.2270 to 001d.4505.229f 2.4                               Unsupport
 3 b0fa.ebbd.b2c0 to b0fa.ebbd.b2c3 1.0 15.1(1r)SG6  03.08.01.E       Ok       

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------
 3   Active Supervisor   SSO                 Active     


for anoter costumer  the same chasis the same card ans sup card  il works correctly with no issue   bellow show module

Switch#sh module
Switch Number: 1 Role: Virtual Switch Active

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
 1    48  10/100/1000BaseT (RJ45)                WS-X4648-RJ45-E   
 2    12  1000BaseX SFP                          WS-X4712-SFP-E    
 3     4  Sup 8L-E 10GE (SFP+), 1000BaseX (SFP)  WS-X45-SUP8L-E    

 M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
 1 0078.88e5.4844 to 0078.88e5.4873 2.2                               Ok       
 2 e00e.daa7.3f00 to e00e.daa7.3f0b 1.0                               Ok       
 3 00c8.8b9b.5a00 to 00c8.8b9b.5a03 1.0 15.1(1r)SG6  03.08.01.E       Ok       

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------
 3   Active Supervisor   SSO                 Active                            



the only diffirence between the two line cards (WS-X4648-RJ45-E)  is     HW  version   ,  for me  HW =2.4  for the other customer HW =2.2

please could you help me on this cas

thanks in advance

[Mark Malone]

if you try a different slot 5 or 7 is the issue still the same ?

you may have  triggered a bug in software that the other customer has not hit too , checking the release notes to see if there is any  known bugs for that condition

[med_lamine]

hi mark malone

thanks for your answer , i already try other slots , but always the same , i used the same IOS, Rommon version  as where the solution worked (the other costumer ) :(

best regards

[Mark Malone]

Hi

if it was 1 of my VSS setups the next thing I would be doing is upgrading the ios-xe version to 3.8.2 or downgrade it to the current recommended safe harbour version 3.6.5