08-06-2019 08:09 PM
So I'm having issues with a Cisco IP Phone 8851 that's connected to a WS-C2960-48PST-L. It powers up and registers. However, it's unable to make or receive calls. Is there a compatibility issue with this model phone and switch? I also have 2960X switches in my environment that work fine with 8851s.
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 52 WS-C2960-48PST-L 15.0(2)SE C2960-LANBASEK9-M
switch#show run int f0/13
Building configuration...
Current configuration : 156 bytes
!
interface FastEthernet0/13
switchport voice vlan 3
logging event link-status
mls qos trust dscp
no snmp trap link-status
spanning-tree portfast
end
switch#show mac add | i 893e
1 0027.902a.893e DYNAMIC Fa0/13
3 0027.902a.893e DYNAMIC Fa0/13
switch#show power inline
Available:370.0(w) Used:167.1(w) Remaining:202.9(w)
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Fa0/13 auto on 9.4 IP Phone 8851 4 15.4
08-06-2019 11:59 PM
08-08-2019 03:58 AM - edited 08-08-2019 04:03 AM
if the phone registers to the call manager, I suggest to check there why the phone cannot initiate or receive calls.
it may have a CSS where only calls to local numbers or maybe even only to the operator are alowed!
as this is a SIP phone you may need additional configuration to call SCCP phones ?
or this: The Cisco IP Phone 8851 requires an Enhanced User Connect License (UCL) in order to connect to Cisco Unified Communications Manager.
08-12-2019 06:05 AM
This is not the case.
08-12-2019 11:51 PM
08-14-2019 07:19 AM
CUCM Version - 11.5.1.13900-52
There are a few 8851s that are affected by this issue. It's just at this one site. They register just fine, but cannot call out or receive calls.
08-12-2019 06:05 AM
I've updated the switch to the latest and greatest code. No luck.
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