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WS-C3850-24U-L does not boot

oscar.garciaj8
Beginner
Beginner

Hi, I have this switch 3850 that does not boot, I tried to boot from usb and initialize with the same error. Also the flash is not recognized. Do you have aniy idea to recover this switch form boot process?

I share the logs, thanks in advance.

 

Initializing flashfs...

 

Booting...cf_identify_drive: cf_waitfor(!(BUSY | ERROR)): I/O error.
Boot bus: Failed to detect any IDE storage!

Interface GE 0 link down***ERROR: PHY link is down
flash:packages.conf: no such device
Cannot open file flash:packages.conf
flash:packages.conf: no such device
flash:packages.conf: no such device

Error loading "flash:packages.conf"

Interrupt within 5 seconds to abort boot process.
Boot process failed...

The system is unable to boot automatically. The
BOOT environment variable needs to be set to a
bootable image.


switch: dir

List of filesystems currently registered:

xmodem[0]: (read-only)
null[1]: (read-write)
bs[3]: (read-only)
tftp[10]: (read-write)
ftp[11]: (read-only)
http[12]: (read-only)


switch: boot
flash:packages.conf: no such device
Cannot open file flash:packages.conf
flash:packages.conf: no such device
flash:packages.conf: no such device

Error loading "flash:packages.conf"

Interrupt within 5 seconds to abort boot process.
Boot process failed...

6 Replies 6

David Nolasco
Cisco Employee
Cisco Employee

Hi, 

In rommon try to initialize the flash using "flash_init" command, if this does not help I would suggest to try the Emergency Recovery Procedure

If still the device is unable to boot, most likely need to be replaced.

Regards

David N.

 

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

Post the complete output to the following ROMMON commands: 

  1. dir flash: 
  2. set

switch: dir flash: unable to stat flash:/: no such device

switch: set ABNORMAL_RESET_COUNT=0 BAUD=9600 BOOT=flash:packages.conf BSI=0 CFG_MODEL_NUM=WS-C3850-24U-L CLEI_CODE_NUMBER=IPM8D00ARB CSR_PCIERST_DISCONNECTED=yes DC_COPY=yes DEFAULT_ROUTER=192.0.2.1 D_STACK_DOMAIN_NUM=1 ECI_CODE_NUMBER=468937 IP_ADDR=192.0.2.2/255.255.255.0 LICENSE_BOOT_LEVEL=lanbasek9,all:C3850_24; LINUX_COREMASK=15 MAC_ADDR=9C:57:AD:93:D5:00 MANUAL_BOOT=no MODEL_NUM=WS-C3850-24U MODEL_REVISION_NUM=Y0
de Héctor a Todos: 10:08 AM
MOTHERBOARD_ASSEMBLY_NUM=73-15804-04 MOTHERBOARD_REVISION_NUM=B0 MOTHERBOARD_SERIAL_NUM=FOC1941416H POE1_ASSEMBLY_NUM=73-16123-02 POE1_REVISION_NUM=A0 POE1_SERIAL_NUM=FOC1933840D RANDOM_NUM=1327248691 RECOVERY_BUNDLE=sda9:cat3k_caa-recovery.bin RET_2_RTS=12:06:56 QRO Tue Dec 14 2021 STKPWR_ASSEMBLY_NUM=73-11956-08 STKPWR_REVISION_NUM=B0 STKPWR_SERIAL_NUM=FOC19386ECM SWITCH_IGNORE_STARTUP_CFG=0 SWITCH_NUMBER=1 SYSTEM_SERIAL_NUM=FCW1941C0VP TAN_NUM=800-43052-02 TAN_REVISION_NUMBER=A0 TEMPLATE=advanced TERMLINES=0 USB_ASSEMBLY_NUM=73-16576-01 USB_REVISION_NUM=A0 USB_SERIAL_NUM=FOC19411KT7 VERSION_ID=V05

RMA the switch.

Already suggested for RMA

Thanks,
Jitendra

Jitendra Kumar
Rising star
Rising star
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