11-05-2013 12:17 AM - edited 03-07-2019 04:25 PM
Hi
We have a 3850 chassis which show the below error message in the log. unfortunatelly i can't find any informations related to that error code neighter on cisco.com nor on google.
#sh ver
Cisco IOS Software, IOS-XE Software, Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 03.02.01.SE RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 20-Mar-13 17:10 by prod_rel_team
Cisco IOS-XE software, Copyright (c) 2005-2013 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.
ROM: IOS-XE ROMMON
BOOTLDR: CAT3K_CAA Boot Loader (CAT3K_CAA-HBOOT-M) Version 1.2, RELEASE SOFTWARE (P)
esbisp00184 uptime is 3 weeks, 3 days, 23 hours, 48 minutes
Uptime for this control processor is 3 weeks, 3 days, 23 hours, 51 minutes
System returned to ROM by reload
System restarted at 16:31:43 CEST Thu Oct 10 2013
System image file is "flash:packages.conf"
Last reload reason: Reload command
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
License Level: Ipbase
License Type: Permanent
Next reload license Level: Ipbase
cisco WS-C3850-48T (MIPS) processor with 4194304K bytes of physical memory.
Processor board ID FOC171xxxxxx
14 Virtual Ethernet interfaces
52 Gigabit Ethernet interfaces
4 Ten Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
250456K bytes of Crash Files at crashinfo:.
1609272K bytes of Flash at flash:.
0K bytes of Dummy USB Flash at usbflash0:.
0K bytes of at webui:.
Base Ethernet MAC Address : 50:06:04:xx.xx.xx
Motherboard Assembly Number : 73-14444-05
Motherboard Serial Number : FOC1xxxxxxxx
Model Revision Number : A0
Motherboard Revision Number : A1
Model Number : WS-C3850-48T
System Serial Number : FOC1xxxxxxx
Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
1 56 WS-C3850-48T 03.02.01.SE cat3k_caa-universalk9 INSTALL
Configuration register is 0x102
esbisp00184#sh logg
Syslog logging: enabled (0 messages dropped, 4 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)
No Active Message Discriminator.
No Inactive Message Discriminator.
Console logging: level debugging, 222432 messages logged, xml disabled,
filtering disabled
Monitor logging: level debugging, 0 messages logged, xml disabled,
filtering disabled
Buffer logging: level debugging, 222435 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
File logging: disabled
Persistent logging: disabled
Trap logging: level informational, 222439 message lines logged
Logging Source-Interface: VRF Name:
Log Buffer (64000 bytes):
da7, logical block 4844
Nov 4 13:51:41.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845
Nov 4 13:52:21.316 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844
Nov 4 13:52:21.316 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845
Nov 4 13:52:26.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 5737
Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2647
Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2648
Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2649
Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2654
Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2655
Nov 4 13:52:36.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2727
Nov 4 13:52:36.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2728
Nov 4 13:52:36.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 5181
Nov 4 13:53:06.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844
Nov 4 13:53:06.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845
Nov 4 13:53:36.319 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2728
Nov 4 13:53:51.317 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844
Nov 4 13:53:51.317 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845
Nov 4 13:54:21.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2728
Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844
Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845
Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4846
Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4847
Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 5181
11-10-2013 11:50 PM
Hi Samuel,
Looking into this quickly, could you try 3.2.3 or higher? I want to make sure we are not running into some instance of
https://tools.cisco.com/bugsearch/bug/CSCud49264. If however after an upgrade, this does not resolve it, it appears this is then hardware faliure as we are having I/O errors when reading memory.
11-11-2013 01:00 AM
Unfortunatelly I can't access the Bug ID:
"This bug contains proprietary information and is not yet publicly available."
09-15-2015 01:51 PM
We are having the same issue on 03.03.04SE, put in a TAC case to see if it is hardware failure or the bug has reincarnated. In either case we need to do something before the switch fails.
This was a helpful posting.
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