We are having the same issue

samuel.heinrich · ‎11-05-2013

Hi

We have a 3850 chassis which show the below error message in the log. unfortunatelly i can't find any informations related to that error code neighter on cisco.com nor on google.

#sh ver

Cisco IOS Software, IOS-XE Software, Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 03.02.01.SE RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 20-Mar-13 17:10 by prod_rel_team

licensed under the GNU General Public License ("GPL") Version 2.0. The

software code licensed under GPL Version 2.0 is free software that comes

with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such

GPL code under the terms of GPL Version 2.0.

(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the

documentation or "License Notice" file accompanying the IOS-XE software,

or the applicable URL provided on the flyer accompanying the IOS-XE

software.

ROM: IOS-XE ROMMON

BOOTLDR: CAT3K_CAA Boot Loader (CAT3K_CAA-HBOOT-M) Version 1.2, RELEASE SOFTWARE (P)

esbisp00184 uptime is 3 weeks, 3 days, 23 hours, 48 minutes

Uptime for this control processor is 3 weeks, 3 days, 23 hours, 51 minutes

System returned to ROM by reload

System restarted at 16:31:43 CEST Thu Oct 10 2013

System image file is "flash:packages.conf"

Last reload reason: Reload command

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

License Level: Ipbase

License Type: Permanent

Next reload license Level: Ipbase

cisco WS-C3850-48T (MIPS) processor with 4194304K bytes of physical memory.

Processor board ID FOC171xxxxxx

14 Virtual Ethernet interfaces

52 Gigabit Ethernet interfaces

4 Ten Gigabit Ethernet interfaces

2048K bytes of non-volatile configuration memory.

4194304K bytes of physical memory.

250456K bytes of Crash Files at crashinfo:.

1609272K bytes of Flash at flash:.

0K bytes of Dummy USB Flash at usbflash0:.

0K bytes of at webui:.

Base Ethernet MAC Address : 50:06:04:xx.xx.xx

Motherboard Assembly Number : 73-14444-05

Motherboard Serial Number : FOC1xxxxxxxx

Model Revision Number : A0

Motherboard Revision Number : A1

Model Number : WS-C3850-48T

System Serial Number : FOC1xxxxxxx

Switch Ports Model SW Version SW Image Mode

------ ----- ----- ---------- ---------- ----

1 56 WS-C3850-48T 03.02.01.SE cat3k_caa-universalk9 INSTALL

Configuration register is 0x102

esbisp00184#sh logg

Syslog logging: enabled (0 messages dropped, 4 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.

Console logging: level debugging, 222432 messages logged, xml disabled,

filtering disabled

Monitor logging: level debugging, 0 messages logged, xml disabled,

filtering disabled

Buffer logging: level debugging, 222435 messages logged, xml disabled,

filtering disabled

Exception Logging: size (4096 bytes)

Count and timestamp logging messages: disabled

File logging: disabled

Persistent logging: disabled

Trap logging: level informational, 222439 message lines logged

Logging Source-Interface: VRF Name:

Log Buffer (64000 bytes):

da7, logical block 4844

Nov 4 13:51:41.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845

Nov 4 13:52:21.316 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844

Nov 4 13:52:21.316 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845

Nov 4 13:52:26.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 5737

Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2647

Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2648

Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2649

Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2654

Nov 4 13:52:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2655

Nov 4 13:52:36.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2727

Nov 4 13:52:36.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2728

Nov 4 13:52:36.326 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 5181

Nov 4 13:53:06.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844

Nov 4 13:53:06.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845

Nov 4 13:53:36.319 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2728

Nov 4 13:53:51.317 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844

Nov 4 13:53:51.317 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845

Nov 4 13:54:21.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 2728

Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4844

Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4845

Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4846

Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 4847

Nov 4 13:54:36.325 CET: %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error on device sda7, logical block 5181

Colby Beam · ‎11-10-2013

Hi Samuel,

Looking into this quickly, could you try 3.2.3 or higher? I want to make sure we are not running into some instance of

https://tools.cisco.com/bugsearch/bug/CSCud49264. If however after an upgrade, this does not resolve it, it appears this is then hardware faliure as we are having I/O errors when reading memory.

samuel.heinrich · ‎11-11-2013

Unfortunatelly I can't access the Bug ID:

"This bug contains proprietary information and is not yet publicly available."

Consuelo Annon · ‎09-15-2015

We are having the same issue on 03.03.04SE, put in a TAC case to see if it is hardware failure or the bug has reincarnated. In either case we need to do something before the switch fails.

This was a helpful posting.

WS-C3850-48T %IOSXE-3-PLATFORM: 1 process kernel: Buffer I/O error