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WS-C4510R+E Fantray power consumption

Good day everybody,

 

yesterday I had an outage on a WS-C4510R+E.

syslog showed that the fantray stoped working:

 

Fan tray has failedC4K_IOSMODPORTMANFANTRAYBAD
Too few working fans in fan tray, the chassis will overheat. If not resolved, in 0 minutes 30 seconds the chassis will power downC4K_CHASSISINSUFFICIENTFANSDETECTEDPOWERDOWN
Failed to read system fan tray status register from hardwareC4K_CHASSISFANTRAYREADFAILED
 
 

 

after power off and on it booted normaly. Everything is working so far. But now I wonder what to do next, and I try to determine the likelyhood of this to happen again.

 

switch#show environment status fantray
Fantray : Good
Fantray removal timeout : 30

Power consumed by Fantray : 255 Watts

 

unfortunately I wasn't able to find any reference value for the power consumption of the fantray, to see if it needs a cleaning or it's just old and dying....

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Community Legend

Re: WS-C4510R+E Fantray power consumption

Other than the un-recommended IOS version of 3.4.X, there is nothing wrong with the system.
If you have evidence pointing to a fan tray being faulty, then raise an RMA.
Once the replacement arrives, you have 60 seconds to replace the fan tray without the system shutting down (due to missing fantray).

View solution in original post

5 REPLIES 5
Highlighted
Hall of Fame Community Legend

Re: WS-C4510R+E Fantray power consumption

Post the complete output to the following command: 

sh log on summary start 0:0:0 20 may 2020
Highlighted
Beginner

Re: WS-C4510R+E Fantray power consumption

Thanks Leo, here is the requested output.

 

Switch#sh log on summary start 0:0:0 20 may 2020

PID: WS-C4510R+E , VID: 10 , SN: <SN>


--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 12/27/2012 22:51:15
Total uptime : 7 years 12 weeks 5 days 1 hours 15 minutes
Total downtime : 0 years 8 weeks 2 days 9 hours 11 minutes
Number of resets : 28
Number of slot changes : 3
Current reset reason : 0x9
Current reset timestamp : 05/21/2020 22:17:38
Current slot : 6
Current subslot : 0
Current uptime : 0 years 0 weeks 0 days 12 hours 0 minutes
--------------------------------------------------------------------------------
Reset | |
Reason | Count |
--------------------------------------------------------------------------------
No historical data to display
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
ENVIRONMENT SUMMARY INFORMATION
--------------------------------------------------------------------------------
MM/DD/YYYY HH:MM:SS Ins count Rem count
------------------------------------------------------------
VID PID TAN Serial No
--------------------------------------------------------------------------------
No environment summary data to display
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
TEMPERATURE SUMMARY INFORMATION
--------------------------------------------------------------------------------
Number of sensors : 7
Sampling frequency : 1 minutes
Maximum time of storage : 10 minutes
--------------------------------------------------------------------------------
Sensor | ID | Maximum Temperature 0C
--------------------------------------------------------------------------------
Stub A 0 38
Stub B 1 34
XPP 2 44
VFE 3 54
NFE 4 44
CPU 5 51
FPGA 6 35
--------------------------------------
Temp Sensor ID
0C 1 2 3 4 5 6 7
--------------------------------------
1 15y 15y 15y 15y 15y 15y 15y
20 0m 149m 0m 0m 0m 0m 0m
21 0m 21h 0m 0m 0m 0m 0m
22 0m 82h 0m 0m 0m 0m 0m
23 0m 139h 0m 0m 0m 0m 0m
24 0m 188h 0m 0m 0m 0m 0m
25 40m 400h 0m 0m 0m 0m 0m
26 40h 218h 0m 0m 0m 0m 18m
27 88h 108m 0m 0m 0m 0m 96h
28 191h 0m 0m 0m 0m 0m 157h
29 208h 0m 0m 0m 0m 0m 235h
30 380h 0m 0m 0m 0m 0m 409h
31 145h 0m 0m 0m 0m 0m 155h
32 10m 0m 0m 0m 0m 0m 10m
34 0m 14m 0m 0m 366m 0m 0m
35 0m 0m 0m 0m 46h 0m 14m
36 0m 0m 0m 0m 126h 0m 0m
37 0m 0m 0m 0m 164h 0m 0m
38 14m 0m 56h 0m 274h 981m 0m
39 0m 0m 157h 0m 339h 64h 0m
40 0m 0m 160h 0m 97h 96h 0m
41 0m 0m 313h 0m 0m 202h 0m
42 0m 0m 343h 40h 0m 357h 0m
43 0m 0m 23h 103h 0m 288h 0m
44 0m 0m 14m 170h 14m 30h 0m
45 0m 0m 0m 291h 0m 0m 0m
46 0m 0m 0m 386h 0m 0m 0m
47 0m 0m 0m 63h 0m 0m 0m
51 0m 0m 0m 0m 0m 14m 0m
54 0m 0m 0m 14m 0m 0m 0m

--------------------------------------------------------------------------------
INTERRUPT SUMMARY INFORMATION
--------------------------------------------------------------------------------
Name | ID | Offset | Bit | Count
--------------------------------------------------------------------------------
No historical data to display
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
ERROR MESSAGE SUMMARY INFORMATION
--------------------------------------------------------------------------------
Facility-Sev-Name | Count | Persistence Flag
MM/DD/YYYY HH:MM:SS
--------------------------------------------------------------------------------
No historical data to display
--------------------------------------------------------------------------------



its a dual sup setup, currently the secondary sup is active:


Switch#sh redundancy

Redundant System Information :

------------------------------
Available system uptime = 13 hours, 30 minutes
Switchovers system experienced = 3
Standby failures = 0
Last switchover reason = user_forced

Hardware Mode = Duplex
Configured Redundancy Mode = Stateful Switchover
Operating Redundancy Mode = Stateful Switchover
Maintenance Mode = Disabled
Communications = Up

Current Processor Information :
------------------------------
Active Location = slot 6
Current Software state = ACTIVE
Uptime in current state = 12 hours, 54 minutes

Peer Processor Information :
------------------------------
Standby Location = slot 5
Current Software state = STANDBY HOT
Uptime in current state = 12 hours, 43 minutes



Since I had the following messages on the primary sup:

IOSDLOG: eip_os_info_cempmempoolentry_instance_ctx_init: ../iosd/providers/os_info_p/cempmempoolentry_crudx_cb.c: 63: mempool 1 wasn't found in the list
IOSDLOG: process_get_oper_prop_values: ../VIEW_ROOT/cisco.comp/nova-libeiipc/eicore_provider.c: 249: provider returned error (rc=102, err=Getter for cempMemPoolType returned error
)

oh in temperature history data, I could not find a rise prior the incident.

Highlighted
Hall of Fame Community Legend

Re: WS-C4510R+E Fantray power consumption

Nothing odd from the output: 
Can you post the output to the following commands: 

sh version
dir crashinfo:
sh log on uptime detail
Highlighted
Beginner

Re: WS-C4510R+E Fantray power consumption

Good Morning Leo, thanks again for taking the time!

 

sh log on uptime details:

swith#sh log on uptime detail
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 12/27/2012 22:51:15
Total uptime            :   7 years  13 weeks   0 days  22 hours  15 minutes
Total downtime          :   0 years   8 weeks   2 days   9 hours  11 minutes
Number of resets        : 28
Number of slot changes  : 3
Current reset reason    : 0x9
Current reset timestamp : 05/21/2020 22:17:38
Current slot            : 6
Current subslot         : 0
Current uptime          :   0 years   0 weeks   3 days   9 hours   0 minutes
--------------------------------------------------------------------------------
Reset  |        |
Reason | Count  |
--------------------------------------------------------------------------------
No historical data to display
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp          | Reset  | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours  minutes
--------------------------------------------------------------------------------
12/27/2012 22:51:15   0x0      0     0     0     0     0
12/27/2012 22:58:50   0x9      0     0     0     0     0
01/12/2013 01:00:59   0x0      0     0     0     0    20
02/20/2013 13:24:42   0x0      0     0     0     0     0
02/21/2013 11:09:14   0xE      0     0     0    14     0
02/22/2013 00:34:20   0x9      0     0     0    13     0
02/22/2013 05:25:15   0x9      0     0     0     4     0
02/22/2013 05:50:41   0x0      0     0     0     0     0
02/22/2013 06:00:48   0x0      0     0     0     0     0
02/24/2013 04:50:21   0x0      0     0     0     0     0
06/30/2013 12:09:56   0x9      0    17     6    22     0
09/01/2013 09:25:27   0xE      0     8     6    21     0
09/01/2013 11:39:46   0x9      0     0     0     2     0
09/01/2013 16:14:13   0x9      0     0     0     4     0
09/28/2013 15:07:15   0x0      0     3     5    22     0
10/14/2013 16:10:30   0x9      0     2     2     0     0
10/24/2013 15:06:05   0xE      0     1     2    22     0
10/24/2013 15:26:59   0xE      0     0     0     0     0
10/24/2013 15:35:26   0x9      0     0     0     0     0
10/24/2013 17:53:14   0x9      0     0     0     2     0
01/11/2014 16:22:22   0x0      0    11     1    18     0
01/07/2015 17:26:34   0x0      0    51     4     0     0
02/21/2015 16:12:44   0x0      0     6     2    22     0
11/05/2016 18:40:07   0x0      1    36     5    19     0
11/05/2016 19:33:27   0x0      0     0     0     0    25
12/10/2016 15:40:12   0x0      0     4     6    16     0
05/21/2020 21:46:34   0x0      3    23     2     3     0
05/21/2020 22:17:38   0x9      0     0     0     0    30
--------------------------------------------------------------------------------

dir crashinfo: only contains files from 2012 /2013...

 

sh version:

Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSALK9-M), Version 03.04.02.SG RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Thu 05-Sep-13 19:06 by prod_rel_team

Cisco IOS-XE software, Copyright (c) 2005-2010, 2012 by cisco Systems, Inc.
All rights reserved.... 

ROM: 15.0(1r)SG7
Switch uptime is 3 days, 9 hours, 42 minutes
Uptime for this control processor is 3 days, 9 hours, 6 minutes
System returned to ROM by SSO Switchover
System restarted at 22:16:24 summer Thu May 21 2020
System image file is "bootflash:cat4500e-universalk9.SPA.03.04.02.SG.151-2.SG2.bin"
Jawa Revision 7, Snowtrooper Revision 0x0.0x1C

Last reload reason: Reload command

This product contains cryptographic features.....
return this product immediately. License Information for 'WS-X45-SUP7-E' License Level: ipbase Type: Permanent Next reboot license Level: ipbase cisco WS-C4510R+E (MPC8572) processor (revision 10) with 2097152K/20480K bytes of memory. Processor board ID <SN> MPC8572 CPU at 1.5GHz, Supervisor 7 Last reset from Reload 7 Virtual Ethernet interfaces 192 Gigabit Ethernet interfaces 8 Ten Gigabit Ethernet interfaces 511K bytes of non-volatile configuration memory. Configuration register is 0x2102

 

Highlighted
Hall of Fame Community Legend

Re: WS-C4510R+E Fantray power consumption

Other than the un-recommended IOS version of 3.4.X, there is nothing wrong with the system.
If you have evidence pointing to a fan tray being faulty, then raise an RMA.
Once the replacement arrives, you have 60 seconds to replace the fan tray without the system shutting down (due to missing fantray).

View solution in original post

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