WS-X6848-SFP-2T on a C6807-XL will not activate transceivers.

[rhobab]

I have a C6807-XL with a WS-X6848-SFP-2T line card.

We are doing tests with a GLC-LH-SM and the transceiver does not work when inserted in the WS-X6848-SFP-2T. If I insert this transceiver in another switch for instance a WS-C2960X-48LPD-L it works fine.

Does anyone have an idea of what might be wrong?

Thanks in advance.

Victor

[Philip D'Ath]

I don't know the answer.

Do you get anything in the log?

Sometimes Cisco modules require that you pre-configure the speed or SFP type.  See if the port interfaces have anything to allow this.

I was looking in this compatibility guide and it keeps mentioning GLC-LH-SMD.  Are you sure you shouldn't be using an GLC-LH-SMD instead of a GLC-LH-SM?

http://www.cisco.com/c/en/us/products/collateral/interfaces-modules/gigabit-ethernet-gbic-sfp-modules/product_data_sheet0900aecd8033f885.html

[Philip D'Ath]

I just ran your card through Cisco Commerce Workplace to get a list of compatible SFP's (screenshot attached).

In short, you need the "SMD" version.

[rhobab]

Thanks for the answer. The thing is that I have found a document where the GLC-LH-SM are supported on the WS-X6848-SFP-2T.

http://www.cisco.com/c/en/us/td/docs/interfaces_modules/transceiver_modules/compatibility/matrix/GE_Tx_Matrix.HTML

This document states the compatibility on the 6500 series switches. I have not been able to find a document for the 6807XL switch. So either the GLC-LH-SM are supported on the WS-X6848-SFP-2T and I am doing something wrong, or they are only supported on these line cards but on a 6500 series switch and not on the 6807XL. If that is so I would need a document to support this before taking this up with the end customer.

Thanks

Victor

[Philip D'Ath]

I don't know what more I can give you.  I posted you both the link to the compatibility document (I'm not sure what other document you would want), and a screen shot out of the Cisco Commerce Tool showing it is not a valid selectable option.

I tried the link you supplied about but I got a 404.

[pwwiddicombe]

Link worked for me.  The relevant section seems to indicate it should work, with the right IOS installed.

6500

VS-S2T-10G VS-S2T-10G-XL WS-X6824-SFP-2T WS-X6824-SFP-2TXL WS-X6848-SFP-2T WS-X6848-SFP-2TXL

GLC-T (1000BASE-T) GLC-SX-MM GLC-LH-SM GLC-ZX-SM GLC-BX-D GLC-BX-U CWDM-SFP DWDM-SFP8 GLC-SX-MMD GLC-LH-SMD GLC-ZX-SMD

—

12.2(50)SY

—

6800 - interesting that section doesn't actually show a 6848.

C6800-48P-SFP C6800-48P-SFP-XL

GLC-T (1000BASE-T) GLC-SX-MM GLC-LH-SM GLC-ZX-SM GLC-BX-D GLC-BX-U CWDM-SFP DWDM-SFP1 GLC-SX-MMD GLC-LH-SMD GLC-ZX-SMD

—

15.2(1)SY

[Philip D'Ath]

So rhobab  , what software version is your client running?

[rhobab]

I am running version  15.1(2)SY4a

sh version

Cisco IOS Software, s2t54 Software (s2t54-ADVENTERPRISEK9-M), Version 15.1(2)SY4a, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2014 by Cisco Systems, Inc.

Compiled Mon 22-Dec-14 12:24 by prod_rel_team

ROM: System Bootstrap, Version 12.2(50r)SYS3, RELEASE SOFTWARE (fc1)

 i3sMain uptime is 33 weeks, 1 day, 3 hours, 57 minutes

Uptime for this control processor is 33 weeks, 1 day, 3 hours, 58 minutes

System returned to ROM by power on

System restarted at 14:18:10 PT Mon Aug 24 2015

System image file is "bootdisk:s2t54-adventerprisek9-mz.SPA.151-2.SY4a.bin"

Last reload reason: power-on

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco C6807-XL (M8572) processor (revision ) with 1785856K/262144K bytes of memory.

Processor board ID SMC19020055

 CPU: MPC8572_E, Version: 2.2, (0x80E80022)

 CORE: E500, Version: 3.0, (0x80210030)

 CPU:1500MHz, CCB:600MHz, DDR:600MHz

 L1:    D-cache 32 kB enabled

        I-cache 32 kB enabled

Last reset from power-on

48 Virtual Ethernet interfaces

150 Gigabit Ethernet interfaces

36 Ten Gigabit Ethernet interfaces

2543K bytes of non-volatile configuration memory.

[Philip D'Ath]

Well there is your issue.  You need to to upgrade to a minimum of 15.2(1)SY to get support.  If there is a more recent gold star release I would go to that instead.