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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Monday, May 23, 2022
AMA - Cisco Unified Communications Manager CUCM Installation & Upgrade
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Ask Me Anything Event until June 3, 2022 - Cisco Unified Communications Manager CUCM Installation and Upgrade Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Transform your workspaces: Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified CM. The solution has the tools to help them succeed, with extensive features to support mobile and remote workers. A regional, family-run business or a global mega-brand? Choose a solution that scales as your organization’s needs change. Cisco Unified CM supports the needs of small and midsize businesses through to the largest enterprises with up to 80,000 users. Cisco Unified CM supports industry standards, a wide range of gateways, and a broad ecosystem of third-party integrations and solutions plus partners. This results in a rich collaboration with anyone, anywhere and embeds collaboration in your line-of-business applications. Cisco Unified CM supports the latest authentication, encryption, and communication protocols. It complies with key industry certifications and provides secure data and communications for customers in financial services, manufacturing, retail, and government across the globe. Our experts have a deep understanding of Cisco Collaboration Suite. Join them in the Ask Me Anything session to help you to unfold the secrets of Cisco Unified CM installation and upgrades. Go to the Forum Our experts Manjunath Junnur is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and works closely on CUCM installations and upgrades. He holds the Cisco Certified Internetwork Expert (CCIE) Collaboration, SIP School Certified Associate, and VCP certifications. Jomon Augustine is a Technical Consulting Engineer with the CUCM Backbone team in the Asia Pacific time zone. He has around 16 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and previously was part of the UCCX TAC Team. He holds the Cisco Certified Network Professional (CCNP) Collaboration certification.   Mohammed Shoeb is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and works closely on CUCM installations and upgrades. He holds the Cisco Certified Internetwork Expert (CCIE) Collaboration certification.   For more information please visit; Collaboration / Unified Communications Infrastructure. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, June 22, 2022
AMA - Jabber Installation, Configuration and Troubleshooting
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Ask Me Anything Event until July 6, 2022 - Jabber Installation, Configuration and Troubleshooting Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction with your contacts from anywhere. Cisco Jabber offers IM, presence, audio and video calling, voicemail, desktop sharing and conferencing. The applications in the Cisco Jabber family of products are: Cisco Jabber for Windows Cisco Jabber for Mac Cisco Jabber for iPhone and iPad Cisco Jabber for Android Cisco Jabber Softphone for VDI Our experts have a deep understanding of Cisco Jabber as well as Cisco Collaboration Suite. Join them in the Ask Me Anything session to help you to unfold the secrets of Cisco Jabber Install, configuration, deployment and troubleshooting. Go to the Forum Our experts Gokulakrishnan Prabhakaran is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 10+ years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Jabber, Cisco IM & Presence, Cisco Attendant Console products. He holds the Cisco Certified Internetwork Expert(CCIE Collaboration), SIP School Certified Associate certifications. Joy Pal is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 10  years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Apple Push Notification Service. He holds the Cisco Certified Internetwork Expert(Collaboration), Cisco Certified Devnet Associate, Microsoft Teams Administrator and VCP certifications.   Shabbir Ahammed Syed is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 3 years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Jabber and IM&P products.   For more information please visit; Collaboration / Collaboration Applications. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, June 29, 2022
AMA - Architecture, Design, Deployment, Troubleshooting on CCE Finesse
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Ask Me Anything Event until July 13, 2022 - Architecture, Design, Deployment, and Troubleshooting on CCE Finesse Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Go to the Forum Our experts Ritesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been a part of the Cisco Partner Implementation Team for CCX and CCE projects. His skills include a vast understanding of Cisco Contact Center solutions from presales to post sales role. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He holds a master’s degree in IT Project Management and Telecom Management. He is also a Microsoft Certified Professional and has CCNA Collaboration and CCNP Collaboration certifications. Sharath Gudemella is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously worked on the implementation of UCCE and UCCX projects. His skills include an expansive understanding of the Cisco Collaboration Suite. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He has an extensive knowledge of the Contact Center components and its implementation.   For more information please visit; Collaboration / Contact Center. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, August 31, 2022
REGEX in Cisco Expressway
Wednesday 31, August 2022, at 10:00hrs PDT (utc -7) Community Live Event  Join our Cisco VIP Maren Mahoney and learn more about the best practices for regular expressions (REGEX) in Cisco Expressway. The session includes samples and live demonstrations. In this session, you can learn the core REGEX pattern syntax and how to construct expressions for Cisco Expressway transforms and search rules. Reading and writing REGEX is one of the keys to sophisticated call routing and signaling manipulation in Cisco Expressway. Review the Slides Continue the DiscussionWatch the Video * This event is free, and it is open to everyone, including students, instructors, Cisco customers and partners. Expert Details  Maren Mahoney has been in the information system industry for 30 years with roles in employee development, technical support and helpdesk administration, network administration, management and engineering, and networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute (SLI) and teaches a range of technologies but specializes in Unified Communications. Before she joined SLI, Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in mathematics and Russian studies and plans one day to gain a master’s degree in mathematics. Maren holds different certifications in Routing, Switching, and Data Center and a CCIE in Collaboration (#50569). Maren is also a US Army veteran. Maren was recognized as a Cisco Designated VIP in 2019, 2020, and 2022 for her contributions to the Cisco Community in Collaboration technologies. Schedule New York, USA 13:00hrs San Jose, USA 10:00hrs New Delhi, India 22:30hrs Paris, France 19:00hrs Mexico City, MX 12:00hrs For more details and information, visit the Collaboration category.  Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Friday, September 16, 2022
Control Hub overview (ITA)
Please join us for an overview of Control Hub in Italian. Register using this link.
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Thursday, September 22, 2022
Webex - What's New (ENG)
Join us in this upcoming session to learn what's new in Webex. Please register using this link.
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Director's Chair Series on Webinar Management from Production Services
  Director's Chair 2024 - Series on Webex Webinar Management from Production Services Starting Thursday, February 22, 2024 with Monthly Sessions Through 2024 The Director's Chair Series from Production Services will cover a number of topics on managing Webex Webinars. We have a Resources page, Director's Chair Channel with recordings from previous sessions, slides, Q&A t...
Feb 22, 2024 @ 11:00 AM PST
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Announcing the Production Services Webex Webinar Community!
  Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Se...
Mar 1, 2024 @ 8:00 AM PST
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Protect your First Application
Join us as our experts walk you through protecting your first application with Duo. This session will help you understand the requirements for rolling out a protected application in your environment. You will also learn about other considerations, such as disaster recovery and high availability.
Multiple Dates and Times May Be Available
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Upgrading Cisco Secure Firewall Techniques and Scenarios
This Ask the Experts session walks you through the upgrade process for Cisco Secure Firewall and its components. Become familiar with the compatibility matrix and pre-upgrade checks and actions, as well as how to determine system readiness for an upgrade. You will be provided with necessary upgrade steps and demonstrations based on different deployment scenarios. Follow al...
Multiple Dates and Times May Be Available
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CX Cloud Training - Telemetry Connections (AMER)
Unlock more asset information for all your connected devices and advisories for your Success Tracks covered devices. This session will provide an overview of all the available telemetry connections for CX Cloud and help you get started. Audience: CX Cloud Super Users, CX Cloud Admins, DNAC Administrators, Intersight Administrators, Meraki Administrators, etc. Focus:...
Multiple Dates and Times May Be Available
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