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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Thursday, September 22, 2022
Webex - What's New (ENG)
Join us in this upcoming session to learn what's new in Webex. Please register using this link.
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Tuesday, October 25, 2022
AMA - Architecture & troubleshooting in Unified Contact Center Express
Ask Me Anything Event - Ended From October 25 until November 8, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Welcome to the Cisco Support Community Ask Me Anything conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco CCX (such as Smart license integration with UCCX, VPN-less Finesse agent desktop), as well as the existing features for UCCX deployment, High availability, Real time reporting, CUIC Reporting Interface, Configurations and integrations (CUCM, Social Miner, Wallboard, etc).    See the questions that were asked   Our experts Aishwarya Viswanathan is Technical Leader for UCCX team in the EMEA time zone. She has around 5+ years of Cisco Unified Collaboration experience. She is currently associated with UCCX TAC team. Her skills include vast understanding of UCCX, CUCM and other Cisco Collaboration applications. She is working closely on UCCX and its other components. She holds the Cisco Certified Network Associate (CCNA).   Shivangi Jadon is Technical Consulting Engineer in UCCX Team .She has around 2  years of experience with Unified Collaboration products .She also has experience  with Full Stack Development ,Cloud Development, Scripting and Automation. She holds CCNA ,VCP and DEVNET certifications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Director's Chair Series on Webinar Management from Production Services
  Director's Chair 2024 - Series on Webex Webinar Management from Production Services Starting Thursday, February 22, 2024 with Monthly Sessions Through 2024 The Director's Chair Series from Production Services will cover a number of topics on managing Webex Webinars. We have a Resources page, Director's Chair Channel with recordings from previous sessions, slides, Q&A t...
Feb 22, 2024 @ 11:00 AM PST
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Announcing the Production Services Webex Webinar Community!
  Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Se...
Mar 1, 2024 @ 8:00 AM PST
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Moving from Prime Infrastructure to Catalyst Center
Join us as our experts walk you through how to plan for the migration of Prime Infrastructure to Catalyst Center (Formerly Cisco DNA Center). Review high-level migration strategies including unique migration features and requirements.
Multiple Dates and Times May Be Available
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Design Considerations: Cisco Intersight Architecture
Join our experts for a technical overview of Cisco Intersight. Learn how Intersight can help simplify your data center operations while cutting costs and reducing time-to-implement. This session will also cover prerequisites and architecture components of Intersight.
Multiple Dates and Times May Be Available
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ISE Posture
Join us as our experts walk you through an overview of ISE Posture and review deployment considerations and Posture Components. Learn about planning and best practices for Posture deployment, and view a live step-by-step demo on how to configure Posture.
Multiple Dates and Times May Be Available
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