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Technology and Support Events and Webinars

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Wednesday, March 26, 2025
Cisco RoomOS Endpoints: A Practical Guide to Configuration, Troubleshooting Microsoft Teams with ThousandEyes Integration
This session offers practical session on configuring and troubleshooting Cisco RoomOS endpoints with Microsoft Teams, including ThousandEyes integration. We'll cover essential configuration steps for Cisco Room devices setup , MTR provisioning via Control Hub, and integrating ThousandEyes for monitoring in MTR mode . You'll also learn key troubleshooting techniques to quickly resolve MTR issues. In addition , we will highlight recent updates, including improvements in MTR device management, such as the shift to AOSP Device Management for Microsoft Teams Android Devices. Prerequisites -       Cisco Room endpoint -       Cisco Webex control hub -       Microsoft Teams admin -       Thousand Eye Portal Configuration Step 1.  Apply ThousandEyes Bearer Token in the Control Hub Start accessing the Thousand Eye dashboard and create an OAuth bearer token. Enable the OAuth Bearer Token on the Traffic Engineering (TE) dashboard. Ensure that the token is saved safely for future use.   Step 2. Add Room OS Device to Control Hub Add your device to the Control hub using a 16-digit code.   Step 3. Enable ThousandEyes On Room OS Device Now make the Cloud-registered device aware of Thousand Eye. On the Thousand Eye dashboard, navigate to Endpoint Agents > Agent Settings >  Add New Endpoint Agent.   Step 4. Create Agent Test Now on the Thousand Eye dashboard, you must create an Agent test. The agent test offers device platform-specific templates, which can be further used to fetch stats from the device when they are in a meeting. For instance, the Webex platform or Microsoft Teams platform. On the Thousand Eye Platform, navigate to Endpoint Agents > Test Settings > Monitor Application. Choose Microsoft Teams if you intend to monitor MTR devices (MTR calls). Choose Webex if you intend to monitor RoomOS device Webex calls.   Verification   Now, since you have the agents listed, it is ready to listen for stats from the Room OS device connected to the Webex media node. Webex site is a trusted application agent on TE. Webex media node will now relay traffic to the TE application, and you will be able to see Jitter, loss, and network path for Room OS or MTR devices. Limitations Q&A Experts Details    Vishnu Kavungal Chandran Vishnu Kavungal Chandran has worked with Cisco Collaboration products for 11 years in total. has a great deal of TAC expertise assisting customers with the Jabber, TP, CUCM, and IM&P. He holds a BE in Telecommunications and Electronics. has completed DevNet, CLCOR (350–801), and CCNA (R&S) certifications.   Dipin Divakaran For a total of 14 years, Dipin Divakaran has worked with Cisco Collaboration solutions. possesses a wealth of TAC expertise assisting customers with TP, CUCM, and MS products      
Firewall AI Assistant - Ask Me Anything
Join our Product Management team to discuss how Firewall AI Assistant can support in your day to day operations, including:​ 1. Policy Enquiry, Analysis and Optimization 2. TAC Case Creation and Documentation ​ 3. Open discussion and Q&A with our product team
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AMER Security Expert Series: ISE Overview
Join our Cisco Customer Success Specialists for our ongoing Security Expert Series! This month we will be covering Identity Services Engine and Secure Access, including how these two solutions can integrate to accelerate your zero trust journey. This session will cover; securing guest user access with ISE, best practices for ISE device administration, and ensuring perform...
Multiple Dates and Times May Be Available
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