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Technology and Support Events and Webinars

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Tip: Use one filter at a time to narrow your search. Using multiple filters will show all results for each filter.
Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Building Your First Synthetic Scripts
Join us for our first session of the three Synthetics sessions, where a Cisco Observability Engineer walks you through building your first synthetic scripts, for both BRUM and API. Feel free to simply watch or take the opportunity to get hands-on experience by following along using templates we provide. Either way, the goal is for you to develop a strong foundation on Splu...
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Intersight Hands-On Operations
• Comprehensive Learning: Gain insights into Intersight’s foundational features, advanced integrations, and automation possibilities. • Interactive Sessions: Experience live demonstrations of key capabilities, tools, and workflows. • Expert Q&A: Interact with our experts, ask questions, and dive deeper into topics of interest with real-time guidance.
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Getting Started with Intersight
Explore the fundamentals of Cisco Intersight and its deployment options. Learn how to deploy and leverage this powerful platform to suit your unique IT requirements
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Advanced BRUM Script Building
In this second session of our three-part series on Splunk AppDynamics Synthetics, we’ll dive deeper into advanced BRUM (Browser Real User Monitoring) script building. A Cisco Observability Engineer will guide you through creating more complex synthetic scripts, exploring advanced techniques, and addressing common challenges. This session is designed to build on the foundat...
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Introduction to Intersight Automation API and Ansible
• Comprehensive Learning: Gain insights into Intersight’s foundational features, advanced integrations, and automation possibilities. • Interactive Sessions: Experience live demonstrations of key capabilities, tools, and workflows. • Expert Q&A: Interact with our experts, ask questions, and dive deeper into topics of interest with real-time guidance.
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