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Technology and Support Events and Webinars

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Tip: Use one filter at a time to narrow your search. Using multiple filters will show all results for each filter.
Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Upgrading Your Catalyst Center
Join us as our experts walk you through best practices for upgrading Cisco DNA Center, both in an air gapped environment and a standard deployment. Learn how to prepare for the upgrade by completing the upgrade checklist and prerequisites, and review a step-by-step upgrade workflow, as well as post-upgrade verification processes.
Multiple Dates and Times May Be Available
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Deploying the Cisco DNA Center Virtual Appliance
Join us as our experts walk you through the basics of the Cisco DNA Center Virtual Appliance. You will learn what components make up a virtualized deployment of Cisco DNA Center, how devices will communicate with Cisco DNA Center, as well as the steps necessary to deploy the Virtual Appliance.
Multiple Dates and Times May Be Available
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