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Technology and Support Events and Webinars

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Tip: Use one filter at a time to narrow your search. Using multiple filters will show all results for each filter.
Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Tuesday, October 25, 2022
AMA - Architecture & troubleshooting in Unified Contact Center Express
Ask Me Anything Event - Ended From October 25 until November 8, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Welcome to the Cisco Support Community Ask Me Anything conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco CCX (such as Smart license integration with UCCX, VPN-less Finesse agent desktop), as well as the existing features for UCCX deployment, High availability, Real time reporting, CUIC Reporting Interface, Configurations and integrations (CUCM, Social Miner, Wallboard, etc).    See the questions that were asked   Our experts Aishwarya Viswanathan is Technical Leader for UCCX team in the EMEA time zone. She has around 5+ years of Cisco Unified Collaboration experience. She is currently associated with UCCX TAC team. Her skills include vast understanding of UCCX, CUCM and other Cisco Collaboration applications. She is working closely on UCCX and its other components. She holds the Cisco Certified Network Associate (CCNA).   Shivangi Jadon is Technical Consulting Engineer in UCCX Team .She has around 2  years of experience with Unified Collaboration products .She also has experience  with Full Stack Development ,Cloud Development, Scripting and Automation. She holds CCNA ,VCP and DEVNET certifications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Friday, March 1, 2024
Announcing the Production Services Webex Webinar Community!
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  Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Services team. We'll also have Office Hours every Friday at 11:00am - 1:00pm Pacific where you can ask our Producers your burning questions on Webinars. Joining is easy, just use the Login with Webex option on the landing page, or create and alternate login with email. What You'll Find in the Community: Info on Production Services Director's Chair sessions and resources, current and previous years Comparison of Share App, Share Screen, and Share File How-To clips on different Webinar features Webinar resources Demos on basic Webinar setup and management General Webex resources Check back regularly for new and updated content, links to other useful training sessions, information on the transition to Webex Suite Platform and more!   Join Now!   For more information please visit; Webex Community. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
https://app.socio.events/MjgwMDM%3D
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Monday, April 29, 2024
Ask Me Anything Event - Drive to 15X
Ask Me Anything Event - Drive to 15X    Join us April 29th - May 10, 2024 Welcome to the Cisco Support Community Ask Me Anything discussion! Are you considering upgrading or migrating your UC applications to version 15.x, such as CUCM, CUC, IM&P? If you're looking to learn more about the features and enhancements in the 15.x release, as well as explore upgrade paths and migration options, you've come to the right place. Our experts are here to address your inquiries and provide valuable insights to help you plan your upgrades or migrations effectively. Join us for this AMA session, starting April 29th, where we'll delve into the critical aspects of version 15.x and offer guidance on your upgrade or migration journey. Helpful Resources: CUCM and IMP - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/docguide/15/cucm_b_documentation-guide-cucm-imp-release-15.html CUC - https://www.cisco.com/c/en/us/support/unified-communications/unity-connection-version-15/model.html PCD - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/15/cucm_b_pcd-admin-guide-15.html   Go to the Forum Our experts Manjunath Junnur is a Technical Leader in the Collaboration technology team in the Asia Pacific time zone. He has over 12 years of experience in Cisco Unified Collaboration. Currently, he is associated with Collaboration TAC and focuses on CUCM installations, upgrades, and other related issues. He holds certifications such as Cisco Certified Internetwork Expert (CCIE) Collaboration, SIP School Certified Associate, and VCP Kevin Gareis is a Technical Consulting Engineer on the Cisco CUCM TAC team in the Pacific time zone but located in Richardson Texas. He has been on the team for 9 years and is currently working as the Escalation Engineer. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Information Technology and is CCNA certified.  Mohammed Shoeb is a Technical Consulting Engineer on the Cisco CUCM TAC team in the APAC time zone located in Bangalore, India. He Has an experience of around 10 Years. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Electronics and Communications and is CCIE Collaboration certified.   For more information please visit; Collaboration / Unified Communications Infrastructure. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Friday, June 21, 2024
AMA: Cisco Catalyst Center Software Image Management (SWIM)
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Friday, June 21, 2024 through Friday, July 12, 2024. Our colleagues Saurabh Khillare, and Absar UI Farooq will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst Center Software Image Management (SWIM)! What is it? • Cisco Catalyst Center inventory offers various automation capabilities. One of them is Software Image upgrades using Software Image Management (SWIM). • Using SWIM users can upgrade, downgrade or SMU patch their network devices managed on Catalyst Center inventory. In matter of few clicks we can perform image upgrades on upto 100 devices in a go. • We can distribute the golden image on device flash during production hours too and schedule activation at non business hours or in maintenance window. Get Expert Advice! • This AMA session is your chance to get expert insights on this powerful feature. • Whether you're a seasoned network pro or just starting out, feel free to ask any questions you have about SWIM, image repository or Cisco Catalyst Center in general. Official Resources: • SWIM Documentation • Youtube: SWIM   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst Center Software Image Management (SWIM). Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts     Saurabh Khillare Technical Consulting Engineer     Absar Ul Farooq Technical Consulting Engineer         For more information, visit the Cisco Catalyst Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Thursday, July 11, 2024
Community Live - Introduction to WebEx Calling
Community Live Event - Introduction to WebEx Calling Welcome! In this session, we will explore Webex Calling, Cisco's innovative cloud-based telephony system. Our goal is to provide you with a comprehensive overview of Webex Calling, showcasing some of powerful features and functionalities that are set to revolutionize your business's communication landscape and additionally, we'll guide you through the support network available to ensure you have the assistance you need.   Agenda:  Overview of Webex Calling Basic configurations Monitoring in control hub Common issues Support and Resources   By the end of our session, you'll have a comprehensive understanding of Webex Calling's capabilities and how to access our dedicated support team for any future inquiries.     Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angel Bailon: Webex Calling Technical Consulting Engineer Armed with a degree in Network and Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. His technical acumen was refined through his involvement in Cisco's Academic Excellence Program, where he demonstrated outstanding performance. Currently, he is an esteemed contributor to the Cisco Webex Calling support team. In this role, he employs his expertise to not only assist customers but also to enrich the overall service experience. His contributions extend beyond support; he actively enhances the knowledge base by conducting both internal and external training sessions and developing informative content on Webex Calling.   Alejandro Gomez: Webex Calling Technical Consulting Engineer A graduate with distinction in Computational Engineering, he is recognized for his dedication as a Technical Consulting Engineer, fueled by a deep-seated passion for technology and a commitment to enhancing customer experiences. His technical proficiency was sharpened within the rigorous environment of Cisco's Academic Excellence Program, where his exceptional performance set him apart. He is actively engaged in the creation of comprehensive documentation, instructional videos, and training resources, all aimed at bolstering the understanding and adoption of our technology. His contributions are invaluable in supporting the continuous growth and success of our technological solutions.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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