Ritesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been a part of the Cisco Partner Implementation Team for CCX and CCE projects. His skills include a vast understanding of Cisco Contact Center solutions from presales to post sales role. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He holds a master’s degree in IT Project Management and Telecom Management. He is also a Microsoft Certified Professional and has CCNA Collaboration and CCNP Collaboration certifications.

Sharath Gudemella is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously worked on the implementation of UCCE and UCCX projects. His skills include an expansive understanding of the Cisco Collaboration Suite. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He has an extensive knowledge of the Contact Center components and its implementation.