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AMA - Architecture, Design, Deployment, Troubleshooting on CCE Finesse

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Published on ‎06-27-2022 07:10 PM by Community Manager | Updated on ‎06-27-2022 07:22 PM

Ask Me Anything Event

until July 13, 2022 - Architecture, Design, Deployment, and Troubleshooting on CCE Finesse

Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction.

Our experts

ritdesai.jpgRitesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been a part of the Cisco Partner Implementation Team for CCX and CCE projects. His skills include a vast understanding of Cisco Contact Center solutions from presales to post sales role. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He holds a master’s degree in IT Project Management and Telecom Management. He is also a Microsoft Certified Professional and has CCNA Collaboration and CCNP Collaboration certifications.


sgudemel.jpgSharath Gudemella is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously worked on the implementation of UCCE and UCCX projects. His skills include an expansive understanding of the Cisco Collaboration Suite. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He has an extensive knowledge of the Contact Center components and its implementation.

 

For more information please visit; Collaboration / Contact Center.

* This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.



Event has ended
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Start:
Wed, Jun 29, 2022 12:00 AM PDT
End:
Wed, Jul 13, 2022 11:30 PM PDT
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