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9971 with camera -- can't dial certain phone numbers

Scott Jones
Beginner
Beginner

We've deployed 9971 phones, and are beginning to mess with the video cameras.  Our person in one of our west coast offices can't dial certain off-net phone numbers when the camera is enabled, though.  Specifically, it seems to affect toll-free numbers.  But, i've got the same phone/camera setup and i can dial everything perfectly fine...

callmanager version is 8.5.1, firmware is 9-3-2-ES1, but it hasn't worked with previous revs of firmware either.

Any ideas anyone?           

5 Replies 5

bernhardczapp
Enthusiast
Enthusiast

Hello Scott,

what kind of pstn connection are you using?

Maybe you could have a look if the gateway is trying a video call.

Anas Abueideh
Engager
Engager

Hi,

if you are using PRI, add beare-cap speach under controllet configuration.

HTH

Anas

please rate if it is helpful

Hi Bernhard--PRI for PSTN.

Anas--i'm trying to find where to add that particular command.  i know i've seen it before, but i can't get it to show up under the serial 0/0/0:23 interface or the controller 0/0/0 option either...it's been a while...

Try under the voice port.

Sent from Cisco Technical Support iPhone App

Ah!  You're spot on Tony.  Thank you!

I'll let you know if this works.

SJ

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