Access to Device (Tandberg C40 Codec)

[Homayoun Baghestani]

Hi,

Tandberg C40 Codec  

Version: TC7.3.2.14ad7cc (SW-Upgrade last week)

Server : VCSCONTROL , X8.5.2

Touch Panel : 8

Problem:

We did a SW-Upgrade last week to version 7.3.2 , after this touch panel will be started permanently  and will do a SW-update , after a few minutes restart the touch panel again and this continue …..

I would like make a downgrade to 7.2.1, It has help us every time  if we had the same problem but I can’t connect to the Endpoint over http or https , I have only a SHH-Connection.

I have tried make a connection to the endpoint over Control but the Control hasn’t a connection to endpoint also.

Could you tell me where is the problem and how can I resolve this problem ?

Thanks for your support

Homayoun

PS. I did a HW-Reset of Touch Panel but it didn’t help

[vikdutta]

Hello,

Q: How is your touch panel connected. Is it over network or on Lan port 2?

Just to understand the problem. You would like to downgrade the unit to 7.2.1 because touch panel circles around and doesn't comes up after you performed an upgrade to 7.3.2. Correct?

//VD.