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Asks for new Options key when update expressway from 8.10 to 12.X

Ibrahim Jamil
Level 6
Level 6

Hi Guys

 

do i need to have new options key when i need to update expressway from 8.10 to 12.X , doing that and it asks for new option key

 

 

thanks

1 Accepted Solution

Accepted Solutions

Anurag Srivastava
Cisco Employee
Cisco Employee

Hello Ibrahim,

 

Yes, you need a release key to upgrade to X12.5.

This is mentioned in release notes-

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/release_note/Cisco-Expressway-Release-Note-X12-5.pdf

 

Thanks

 

Please rate if it is helpful...

 

 

View solution in original post

7 Replies 7

Anurag Srivastava
Cisco Employee
Cisco Employee

Hello Ibrahim,

 

Yes, you need a release key to upgrade to X12.5.

This is mentioned in release notes-

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/release_note/Cisco-Expressway-Release-Note-X12-5.pdf

 

Thanks

 

Please rate if it is helpful...

 

 

thanks bro

Hi,

How do you get a X12 release key? I cannot seem to select a specific version when I use PUT to get an upgrade license.

Regards,

Ruud

It is available by entering the serial key from the request of TelePresence software key of Product License Registration.

https://slexui.cloudapps.cisco.com/SWIFT/LicensingUI/Quickstart#

Won't that just give me another 8.X release key? I need to fill in a Release Key when upgrading, but I assume I will get a 8.X key when I use the current server's virtual MAC to get a key from the License Portal.

If you go to the Product Licencing link suggested above, you then select "Get Licences", then Request TelePresence Software Release Key", put in your serial number, then there will be a drop box under "Change to:" which you can change to the release you want (ie X12.5.0)

Capture.PNG

Wayne
--
Please remember to mark helpful responses and to set your question as answered if appropriate.

That did the trick, thanks! I was trying to register an Expressway PAK, which didn't allow me to select a version. Your method indeed shows a dropdown box for the requested license version.

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