TelePresence and Video Infrastructure

we would like to upgrade on prem cisco webex codec plus from ce 9.13 (ce 9.13.0 990355df13a 2020-06-12) to stable version RoomOS 11.5.2. but i cannot see what upgrade path has to follow for this upgrade? Can Any one help in this regard?I would like t...

Hi,teams I'm new to Codec Pro and trying to connect a PC to Codec Pro by using HDMI cable.The video is displayed on the screen  perfectly but the audio doesn't work.(no sound)I'm using HDMI 1 and this is what I set the configuration of HDMI 1. Softwa...

Hello everyone, I am aware that the c20 is out of support, but I had a curiosity, if I have to upgrade the system to the latest release do I also have to possibly change the remote control? If I am not mistaken that is not how it works with the SX20.

Hi,  Does any one know if its possible to add a script that makes the Room Kit Mini restart once a week? RegardsMathias 

We have several Webex standard room kits in our enterprise, but moving forward will be deploying the newer Webex Room Bar Pro(s).  With the room kits, we were able to order an optional cable cover/mount for cable management, but it doesn't appear tha...

Hello Guys,I need you help.For a month I couldn't activate my Cisco Meeting Server 3.1. I had a pak license and I tried it but it doesn't work then Cisco TAC converted my PAK to Smart license and I used CMM to register as recommended by CMS 3.1 but I...

Hi there, When I tried to connect the serial console on a Microsoft teams Rooms (MTR) mode device (Roombar Pro), after entering the login ID/password,"API access is disabled when running extensions."was displayed and connection could not be establish...

Hello, I'm trying to control our Lutron electricity system through the touch pad Cisco touch 10 SX20.  I'm trying to find a way to do this through Lutron's Telnet integration protocol, but cannot find specific commands on connecting from Cisco to tel...

Hello, For the life of me, I am unable to add an SX20 endpoint to TMS via the "Add from Unified CM or TMS" tab.  Using an SX20 BAT template in CUCM, I created the device profile and associated DN.  When I go into TMS > Systems > Navigator > "folder n...

After reboot my Room kits loose NTP connection. When I web into device it shows that its on AUTO for NTP.  I have switched over to Manual and have entered the IP for our NTP server. After a while it looses connection and defualts to AUTO.  At times A...

Hello,We have a new meeting room with a Room Kit pro endpoint and would like to implement a post meeting user satisfaction survey.  I'm attempting to set up an HTTP feedback event that will collate user input (issue description and contact email) and...

Hi, I'm looking for SKUs for the table mounting kit and the cable cover for Table Microphone Pro. Thanks, Adrian

Hi GuysWe have 3 CMS servers running on the M4 platform which have now gone end of HW support.We have a mix of VC's on prem, Room kits, Room kits, DX80, SX20, SX80, C20What are our options here? move to new hardware, move the devices to Webex?Cheers