TelePresence and Video Infrastructure

Hi Team,I am experiencing call disconnection on our TP IX 5000 device and in logs we see that it's due to packet loss.Also the temperature on the TP raises to 75 and set a warning sometimes during call. after the call temperature will comeback to 74 ...

1. Joining a MFST Teams meeting via CVI from a Cisco video device and more than 2 participants.2. Video device goes into sharing mode.3. On Cisco display, all the participants are “stacked” on the same picture instead of side by side at the top banne...

Can anyone direct me to where I can find the published MTBF for the DX80? Thanks - 

I am working on a design for a video conferencing system using the Webex Codec Pro.  I have three sources using the 3 HDMI content inputs and the 2 camera HDMI inputs are used by a Speaker Track 60 camera.  I would like to use the SDI input of the Co...

I was going through the settings to re-configure and after i reset call services, it's been looping at the Cisco Boot Logo.  Both the pinhole button on the back and the volume up + mute button trick don't appear to do anything. Any other suggestions?

Hi all, I'm attempting to write a macro that retrieves the Microsoft Outlook Calendar for a user.  i get the message 'Failed writing received data to disk/application'  if I request a weeks worth of meeting data - The call works if I get a shorter du...

Hi All,Please help, We are facing an issues in Cisco sx10 device when try dial SIP bridge id like (5555@conferance.mumbai.com) the device getting hang no any option to continue whenever restart the device.We did all of configuration also upgrade the ...

Hi Team, We are planning to upgrade our Cisco TMS from 15.10 to 15.13. While running upgrade file it askes to enter credentials of existing SQL database user 'sa'. This password is not available. Can we reset this 'sa' password. If we reset 'sa' pass...

Hello! We have three "Cisco Webex Room Kit Plus" and one multisite option. The multisite option is installed on one device and active, but we can't talk in a conferenze. The Option to add someone to the conference is not there.Is there a how to oder ...

Hi, I do have a Cisco Room Kit registered on my CUCM  and I would like to invite/add more than one device during the call. This action can be done over activating the multisite option or there is other prequisites needed ?  

Hi,I have been migrating all my endpoints from CUCM to Cisco cloud and am seeing an issue with the SX series on RoomOS9.15.On a cloud registered SX20, connected to a Zoom meeting, any participant shares content, the incoming video is blacked out in t...

Hi guys, I have a Cisco Kit Pro with a Touchpad 10 connected directly to the codec, but the touchpad has refused to power up when connected to the codec, but if I plug it into a different PoE port on the switch, it powers up, This wasn't the case ini...