Hello everyone, We have a SX20 which behaves strange while someone shares/Present the content from remote location. We won't be able to see the presentation. We did lots of tests and find out the only way to get it works is reboot the codec. After re...
Forum Posts
Hi, Can i connect 12X Camera instead of 4X for cts-sx20-phd4x-k9 ?
We are using an Telepresence SX80 with software version CE 8.3.4 installed. Our issue that we have is that a lock icon is being displayed on our display monitor on the right hand side and we have read and gone through the settings to see if we can g...
Hello all, I have a CMS Version 2.2.1 running and facing an issue with the Directory Search in TAB "People". I am not able to look up a user at customer active directory. AD Sync and the spaces where configured properly and are available. However, ...
Hi support, some customers have issues with their endpoint keeping on registering on and off to the vcs, they have other devices non spark and they don't have the same behavior. its version SW version: 9.2.1.360d0bf. is there a none bug that could be...
SX20 System Time from System Status is Differrent to OSD and touch time, Having SX20Cisco Codec: TC7.3.6.ea51021, NTP is set to sync manually with NTP (IP of CUCM) time configuration is ok GMT +8,Time zone also, also DTG and DP in CUCM is ok a...
We have a Cisco MX700 dual screen installed here at the institution. and have an issue with the second screen not powering on when it goes into standby. I am able to drag content onto the second screen via the touchpanel but nothing displays. A total...
Hi, I have a client who has just had their first Cisco Spark Room Kit installed by a third party provider and I have been asked to configure it. It is running CE 9.2.5 and will register to a VCS appliance running X8.2.2 s/w. Configuration for bo...
Resolved! H.323 call issue with Cisco SX 20
Hello, We are using Cisco SX 20 having firmware ver CE 8.3.4. We are facing issue with H.323 calls. When we are dialing to Cisco bridge (dialing string...... Bridge IP##conference ID ) but it did not work even same tried with Polycom MCU the call ...
Hello, I'm deploying a cluster of CMS servers (2xCMS1000 and 1xCMS) and I'm facing to a strange behavior.My customer doesn't need to login throught the Webbridge and just need Guest access method on the Webbridge. I have noticed Webbridge for Guest...
I have many rooms of different sizes. I was wondering how much distance these mics cover in each direction to get an idea of how many mics i will need for each room.
We currently have TCServer registered to VCS and we are planning to migrate the registration of TC server from VCS to CUCM. Can someone help me with instructions?? Many Thanks in Advance.
Resolved! webex Board Installation Guide
Looking for some Installation / Configuration guide for the WebEx Board to figure out where the problem is in the communicaiton between the board and calling anyone. It looks like it starts the communications but the media negotiation is failing to b...
Resolved! Presenter Track on Spark Codec Plus?
Hello, I know with ce9.1.4 the Spark Plus Codec gained features to use the p60 camera. Will Presenter tracking be incorporated in the roadmap for this device?
Is it supposed to look like this? It looks absolutely horrid!
