TelePresence and Video Infrastructure

Expressway H.323 fails, communication with private IPs

Hi all, I just have an issue with external h.323 parties. If they call to us, after h.323 request, I see communication from expressway to their private IP which expectedly fails. I would say that extern party transmits just its private IP in signali...

C20 and SX20 no longer support HDMI digital audio from a laptop

Hello,If anybody has run into this problem or has a solution for it I would be very appreciative. I recently encountered problems with an SX20 and a C20 where the digital audio from our PC, connected to input 2 (the DVI connector with a passive HDMI ...

Resolved! Configuring SX20 for Audio Calls

I have 2 x new Cisco SX20's and want to use them to make audio calls. Both are stand alone and I am able to make video calls between them. I want to be able to make external Audio calls. I have Call Manager but I don't have licenses to register them...

Expressway not communicating to CUCM

Hi, I suspect it may be due to a recent CUCM upgrade (11.5.1) but my Expressway C cannot communicate with it: SIP: Failed to connect to 10.1.16.1:5065 : No response from system Both systems have been rebooted, but still not working. Any thoughts?

Resolved! CMS functionalities

Hi guys, Since the MCU is at the end-of-sales, I am looking for an equivalent device, so Cisco documentation seems to designate CMS as replacing, However, I would like to know whether: CMS includes built-in gatekeeper like in MCU ?CMS allows to join...

sx20 not supporting third party microphone

I am using SX 20 with software version ce8.2.2 which is not supporting third party microphone along with dsp ( clearone) .. I am getting an disturbance sound from the same Earlier i have integrated sx20 with dsp (biamp) after changing the 3.5mm pin ...

Setting User Pin on TC7.3.6.ea51021 via API

I am looking for the API command to change the user Admin's Pin if it exists on a Cisco TelePresence SX20? The systems are running software version TC7.3.6.ea51021 Via the Web GUI I can achieve this by (from the main page) by selecting Configuratio...

Cisco SX20 with Yamaha YVC-1000 get monotone voice

Good Afternoon Team, I have a high quality Unified Communication audio system Yamaha YVC-1000 connected as MIC 2 of the SX20 but the other side complains of monotone flat tone of voice. Is there any way to get the c...

How to configure the template in Conductor; integrated to a VTS?

Hi. I have the following scenario: 3 IPphone 8941 -> CUCM 8.6.2 -> Conductor XC4.3.1 ----> VTS 4.1. But the video conference is not set. When you add the next 3 participant, the conference is deleted. The VTS log shows the following: The CONDUCTOR...

Need help on designing and deploying VC network

Hi folks, need some help here as i have no experience in VC deployment and seems like my predecessor has made a mess in the existing environment.To share the existing setup..- Currently We have 1 VCS-C and 1 VCS-E deployed in China-Guangzhou, we have...

Packetloss / Packetdiscard / unidentifiable Packets by MCU & endpoints

Hello, i want to discover how many packets are discarded by our MCU due to "out of order" or similar state of the packets, there is only a statistic for packetloss effected to one particular participant in a conference in the detail statistic. I have...

Standalone Teperesence Enddpoint want to receive call from outside using with jabber client.

Hi Everyone,We have standalone telepresence endpoint(MX700) using with real ip but customer want to call telepresence endpoint using with jabber from outside.Does mx700 able to receive h323 and sip call standalone this configuratin ? What is best ...

Factory Reset Question

I have a C60 Telepresence. The system twice went into maintenance mode. I twice did a factory reset. The second time it did not complete its factory reset. Now I lost the ability to web interfaced into the CODEC. I used a laptop and serial into the s...

H.323 Trunking issue

Can anyone help me out to resolve this issue. I am creating a trunk between Avaya IPO (10.0) version and CUCM (8.6.2.20000-2). Device is not registered in CUCM H.323 gateway, it showing an IP address Unknown status, however route list is registered ...

SX 20 CAMERA Movement Issue

HI, We setup a new SX -20. Everything works fine except camera movement. when I move camera position with use of remote , The movement of camera is proper if i do it from in front of camera. but if i slightly move away from camera and check ,then ...

TelePresence and Video Infrastructure

Forum Posts

Expressway H.323 fails, communication with private IPs

C20 and SX20 no longer support HDMI digital audio from a laptop

Resolved! Configuring SX20 for Audio Calls

Expressway not communicating to CUCM

Resolved! CMS functionalities

sx20 not supporting third party microphone

Setting User Pin on TC7.3.6.ea51021 via API

Cisco SX20 with Yamaha YVC-1000 get monotone voice

How to configure the template in Conductor; integrated to a VTS?

Need help on designing and deploying VC network

Packetloss / Packetdiscard / unidentifiable Packets by MCU & endpoints

Standalone Teperesence Enddpoint want to receive call from outside using with jabber client.

Factory Reset Question

H.323 Trunking issue

SX 20 CAMERA Movement Issue

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