TelePresence and Video Infrastructure

Does anyone know how to factory reset a Cisco 7985 to default settings? I am trying to get the phone to register with a different Call Manager.

Dear Experts, I have Problem to connect to Meeting using Conductor and Telepresence Server. I have trace from conductor - out of this is it possible to say, where the Problem Comes from? Scenario: SX10 (connected to CUCM) is calling 8600 (route pat...

I'm trying to configure 802.1x on MX and SX type endpoints registered on CUCM v10.5. From CUCM I pushed the LSC and on the endpoint: Security > CUCM I see: CUCM status CUCM is enabled. CTL status CTL is installed. ITL status ITL is installed. LSC st...

I have a Cisco 2821 to acting as a SIP voice gateway to connect with Huawei NGN by sip trunk. It is facing high CPU usage during sevaral times of the day and the highest process is CCSIP_SPI_CONTRO. Sometimes,  the CPU reaches 96% or higher and I can...

Hi All, When attempting to call into an outside audio only bridge from an SX20, DTMF tones are not understood. This has been tested with WebEx, Skype for Business and other providers. We do not see a "Touch Tones" option on the Touch 8. Can't seem t...

when my external or internal lync client called to internal endpoint, the calling was connected for few second and then auto-dropped. Under the lyncgateway I found this error message "B2BUA disconnected call on the Microsoft side saying "Ice processi...

We had a multipoint meeting where we added a cellphone user(only audio add-in). using CUCM 7.x+CTS1.8.x+ Gateway(for cellphone add-in) the operation steps  :(1)start the multipoint meeting (2)using 7975 's UI,  press "comfirm " button , input the Pho...

i have a standalone video conference unit that uses natting to a public ip address  which have no issue making calls to outside our network but there is a certain site which it rings once then it disconnects , the site IT are telling us it is a natti...

hii what is the benefit when i connect the MCU with CUCM  ?! , and how can i connect and configure MCU with CUCM.  Thanks.

Hi, I am struggling to identify an error that i am seeing when trying to access the TMS User Agent Page that contains findme and smart schelduer. tmsagent/tmsportal/?locale=en_US   when naviaging to the page i get a generic error message that reads "...

Hi Guys I have a device Sony PCS serie CX80 and I need know the TMS version that support it. Any idea? TIACristian

Hi Folks, What's the Max latency Threshold one way for a 1080p call @ 60 Frames? I read that it is 150ms one way in Cisco's QoS guide and wanted to verify this was correct. Thanks for your help. DK