TelePresence and Video Infrastructure

Hello,We are setting up a new TMS Phone Book to push down to our endpoints. So far, the phone book is working, and is updated as we add new devices and it all seems to be working fine.  The question is, can we somehow filter the phonebook to only dis...

Here is a scenario that I am trying to do.  I want to use the SX80 as a switcher for laptop, dvd, etc.  Is there a way to get surround sound out of the sx80? 

Hi,I deployed the Expressway MRA Cluster (2 x Cores; 2 x Edges) at Hong Kong (HK). Is it possible sharing the HK Expressway Cluster to the other CMs Cluster (e.g. Japan, Korea). The Expressway should support multiple CMs Cluster? Should turn on the I...

Hi,Our deployment scenario is End point >>>CUCM>>Expressway-C>>>Expressway-E and NATting at external firewall pointing to VCS-E. When I dial external call, call is connected but showing no incoming video message.I uploaded diagnosis log fie for your ...

We have a two VCS Control cluster configuration here and they are running X8.2.2Problem is there are a number of duplicate registrations showing up on both servers.I try to unregister one or both and it doesn't get rid of the duplicate.  I do know in...

hi all, i upgraded the ix5200 with new cop.sgn file after that the ubuntu is not booting .starting with cisco image symbol and it shows ubuntu boot options and goes black screen .even if try for recovery mode , after selcting recovery mode the screen...

Hello!SX80 codec has 8 audio inputs for mics, but when I configure it in CCW, I can include only maximum of 2 CTS-MIC-CLNG in the order. Is this a technical limitation or is there another reason for this?

Hi folks,I'm installing a wall mount MX800 and couldn't find the recommended height that the bottom monitor bezel should be hung, anyone have any ideas?  The install guide mentions that a specific area on the mount is where the bottom of the monitor ...

Hi everyone, i have an issue and can't seem to pinpoint what is the reason for the cause. I have recently relocated the cisco telepresence unit and now it is having intermittent screen just go blank and then reappear again. Checked physical cables, i...

I have a MCU 5320 and some endpoints SX20, SX80, MX800...When I create a meeting room on the MCU, some or all participants are disconnected suddenly after 30 -> 60 minutes.Are there any people having a solution for the issue?Thanks.

Hi Cisco Expert,We have an issue on our C20 where the video calls were disconnected exactly every 15 minutes.Here is the logs that we have encountered:2015-02-25T08:21:45.238+08:00 ppc eventlog[2731]: Warning (H323MCS-0:Disconnecting): Unexpected mes...

We are working to clean up our user list and remove users that haven't logged in for a period of time.In the TelePresence Management Suite, is there a way to view a list of logins for a specific user?Is there a way to print a report of all users, alo...